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Naina Resort & Spa

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Naina Resort & Spa

locationPatong, Phuket

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About Naina Resort & SpaAbout Naina Resort & Spa

Location

Centrally located in Patong, this hotel is about 600 m from the beach.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The resort has a range of facilities for guests with disabilities. The resort has wheelchair-accessible facilities. A fireplace creates a cosy atmosphere. There are a number of shops as well. The grounds of the resort feature a playground and a lovely garden. Additional amenities include a TV room and a library. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning ensures that rooms maintain comfortable temperatures. Most of rooms include a balcony or terrace as a standard feature. Rooms have a double bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe and a desk are also available. Additional features include a refrigerator and a tea/coffee station. A telephone, a television with satellite/cable channels, an alarm clock and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Slippers are included. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The resort has family rooms and non-smoking rooms.

Sport

The outdoor pool complex includes a children's swimming area and is ideal for working out or just relaxing. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A sun terrace, sun loungers, and parasols are available. For guests who wish to keep active, cycling/mountain biking and golf are available. Sport and leisure facilities at the resort include a gym, callisthenics and aerobics. Various wellness options are available at the resort, including a spa, a sauna, a steam bath and massage treatments. Activity coordinators organise an entertainment programme for adults and children.

Meals

Various dining options are available, including a restaurant, a café and a bar. A generous breakfast buffet and lunch are served every day. Special meals, including diet meals, are also available. The resort also offers special catering options.

Payment

The resort accepts the following credit cards: American Express, VISA, JCB and MasterCard.

Amenities at Naina Resort & Spa Amenities at Naina Resort & Spa

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Medical Assistance

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      Pets

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Children's Pool

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      Cycling/Mountain Biking

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      Golf

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      Gym

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

LocationLocation

Map preview

Around this property:

Beach

600 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

182

Very Good

85

Average

48

Poor

18

Terrible

69

Recent Reviews: 402

  • User:Nick P

    Trip type: Couples

    Perfect Stay

    rating15 May 2026

    A fantastic hotel with outstanding staff who can't do enough for you. Krisp is a credit to the hotel. Breakfast is excellent with a large choice and chef on hand to cook your eggs. Amazing views and walks for an authentic Thailand experience. There's a beautiful coffee shop and bakery on site with very friendly staff. The room was airy, clean and comfortable. Highly recommend

  • User:bobbis521

    Trip type: Friends getaway

    Jibin

    rating10 May 2026

    This is one of the best hotels I have ever stayed , clean . Spacious , food was lovely but above all that the staff couldn't have done enough they were amazing funny kind helpful and attentive we are so happy we are coming back next year . Jibin was also very good at recommending trips and helping us book beautiful days out

  • User:Ruwan K

    Trip type: Couples

    We strongly advise against making any booking with this property. It is not suitable even for budget travelers.

    rating03 May 2026

    Extremely Disappointing and Unacceptable Experience – Do Not BookWe are a travel agency from Sri Lanka, and we booked a Deluxe Room at Naina Resort for a honeymoon couple. From the moment they arrived, the experience was extremely disappointing.The guests shared a video of the room, and it looked like a basic guesthouse, not a resort. There were serious issues, including air conditioning not working properly, damaged doors, poor cleanliness, bathroom plumbing problems, and even electrical leakage concerns.We immediately contacted the hotel and requested to change the room or provide an upgraded room. However, there was no proper response. The guest also informed the hotel, and they only sent a worker to fix the door temporarily, without addressing the overall condition of the room.In this situation, we made multiple international calls to resolve the issue. The reception staff was very rude, not flexible, and unprofessional. Initially, they asked for 500 THB for a room upgrade. Due to the late evening, we could not ask our guest to move to another hotel, so we tried to arrange a one-night upgrade by paying 500 THB. However, the reception staff refused and insisted that if we wanted an upgrade, we had to pay for the full stay. She strictly maintained her position without any flexibility.As a travel agent, we called many times, but there was no proper support. We requested a refund when they could not provide the upgrade, but this was also refused. Due to this situation, we had to arrange another hotel for our guest at an additional cost.They did not reply to emails, there was no proper communication channel like WhatsApp, and overall coordination was very poor. They clearly do not understand basic hospitality standards and are not maintaining a 4-star level. The operation feels unprofessional and poorly managed.If they treat travel agents this way, individual travelers should be very cautious. We hope it was run by an underworld team or gangsters ⚠️ We strongly advise against making any booking with this property. It is not suitable even for budget travelers. Better to avoid unnecessary trouble and protect your holiday experience.

  • User:MANEE M

    Trip type: Solo travel

    Great resort

    rating20 Apr 2026

    Great ambiance, views of rice, nature, super clean, quiet rooms, fresh breakfast, delicious, varieties of coffee, sweet, flavorful, great taste, delicious envelope, great opportunity to stay back👍👍👍👍👍👍👍

  • User:Terry W

    Trip type: Couples

    Not for me

    rating13 Mar 2026

    Room was poor broken tile on the floor and the shower had mould and there was no hot water available.We moved to another hotel

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