Phoenix Grand Hotel

Recent Reviews: 179

• User: karandelhiboy

  Trip type: Family

  Recommended Hotel

  I stayted at this hotel for 4 Nights with my family and can say that it's totally worth it as it is very comfortable and secured. Mountain view from my Superior Room and good room size with all amenities available. Breakfast was included in my package which had good options in buffet. One of the best rooftop pools they have with big infinity pool with views of Phuket City. Reception ladies were ve… Read moreI stayted at this hotel for 4 Nights with my family and can say that it's totally worth it as it is very comfortable and secured. Mountain view from my Superior Room and good room size with all amenities available. Breakfast was included in my package which ha… Read more

• User: bahareh r

  Trip type: Friends getaway

  This hotel is like a nightmare.

  Escape from this hotelThe hotel is extremely old and outdated, all the furniture is old and the bedspreads are full of stains and dirt.The staff enters the room without permission.The hotel breakfast is repetitive and very basic and is served in a space that does not even have an air conditioning system.But the important thing that I read in other comments and happened to us too. One day before we… Read moreEscape from this hotelThe hotel is extremely old and outdated, all the furniture is old and the bedspreads are full of stains and dirt.The staff enters the room without permission.The hotel breakfast is repetitive and very basic and is served in a space that d… Read more

• User: Mohamed R

  Trip type: Family

  The worst WiFi that I have never seen!!

  I am writing to express my disappointment with the WiFi service at your hotel. Unfortunately, it has been one of the most unreliable connections I’ve ever encountered during a stay at a hotel.Additionally, I was surprised by the response from the manager, who suggested purchasing a SIM card to resolve the issue, rather than addressing the problem. This approach felt dismissive and unhelpful.Reliab… Read moreI am writing to express my disappointment with the WiFi service at your hotel. Unfortunately, it has been one of the most unreliable connections I’ve ever encountered during a stay at a hotel.Additionally, I was surprised by the response from the manager, who… Read more

• User: Belal R

  Trip type: Family

  This Phoenix has yet to rise from its ashes!

  A sub-par hotel, not recommended for family. The staff were pleasant but the hotel itself wasn’t that great. On our final day, we were without electricity for a good hour, not sure what the issue was. Also, there is a sewage line going next to the hotel so expect some smell from time to time.A sub-par hotel, not recommended for family. The staff were pleasant but the hotel itself wasn’t that great. On our final day, we were without electricity for a good hour, not sure what the issue was. Also, there is a sewage line going next to the hotel so exp… Read more

• User: ????? ?

  Trip type: Couples

  Scammers and extortionists

  We have never been picky and are not used to complaining about little things. But this played a cruel joke on us. Two days before departure, the bed linen in our room was changed. There were very old tattoo marks (or something similar) on the sheet. When leaving, they started asking us for 1,500 baht (about 40 US dollars). They referred to the fact that we signed an agreement when we moved in. But… Read moreWe have never been picky and are not used to complaining about little things. But this played a cruel joke on us. Two days before departure, the bed linen in our room was changed. There were very old tattoo marks (or something similar) on the sheet. When leavi… Read more