Proud Phuket

Recent Reviews: 388

• User:lucv619

  Trip type: Family

  Proud Phuket hotel Naiyang

  02 May 2026

  Verry nice modern hotel in Naiyang. 400 meter from the beach. We stayed in a superior room with direct poolacces, wich is lovely. There is also a public pool with sunbeds and poolbar. Use off free beachtowels, free bicyclerent. Good breakfastsbuffet. Superfriendly and helpfull staff. Information Center, Owner at Proud Phuket Hotel, responded to this review Dear Guest,Thank you so much for your kind words and for choosing Proud Phuket for your stay in Nai Yang. We are delighted to hear that you had such an enjoyable experience with us!It is wonderful to know that you loved your Superior Pool Access room—having the water right at your doorstep truly adds that extra touch of relaxation. We are also glad you had the chance to enjoy our public pool, the pool bar, and our complimentary services like the bicycle rentals and beach towels.Providing a "good start" to the day with our breakfast buffet and "super friendly" service is what we strive for every day. We will be sure to share your compliments with our entire team!We look forward to welcoming you back for another lovely stay by the beach soon.Warm regards,Paul-Resort Manager

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• User:NewZ4912

  Trip type: Solo travel

  Ideal location for airport

  20 Apr 2026

  Perfect location to the airport, for first few or last few nights. Hotel is beautiful, lots of greenery and nice small pool area. Of all the hotels I stayed in, proud asked for the highest deposit, and the list of the value of each item in the room was one way to put you on edge on holiday. I’m a solo traveller in my 40’s and have never experienced that level of pressure on any damage to anything within a hotel room. Location was ideal to ease yourself into Thai life, few shops food vendors massage shops and restaurants along the beach and 5-10 minutes from the airport. I only ate fruit and pastries at the breakfast buffet so can’t comment on the rest but there was enough available. The shower was lovely and powerful. My second stay I was given an a room that could be interconnected, I didn’t like that as much as felt like you was in the room with next door as there is a gap under the door so could hear a lot. The hotel is quite noisy as on a main road. Information Center, Owner at Proud Phuket Hotel, responded to this review Dear Guest,Thank you for choosing to stay with us again and for sharing such a detailed review. We are pleased that you enjoyed our "lush greenery", the powerful shower, and our prime location for your airport transition.We sincerely apologize that some aspects of our policies made you feel uneasy. Regarding the security deposit and the itemized value list, we understand how this could feel pressurized, especially for a seasoned solo traveler. Please be assured that these are standard procedures intended for transparency, but we clearly need to review how we communicate this to ensure our guests still feel relaxed and "at home." We will work with our Front Office team to soften this approach.We also appreciate your feedback on the interconnecting room. For your next visit, please do let us know your preference, and we will ensure you are placed in a stand-alone room away from the main road to provide the quiet, peaceful atmosphere you deserve.Thank you for helping us improve. We hope to welcome you back for a third, much more relaxing stay soon!Warm regards,Paul-Resort Manager

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• User:עורכת דין קטי ב

  Trip type: Family

  Not recommended

  04 Apr 2026

  We arrived at the hotel after a flight cancellation. At the reception, we clearly stated our family composition: 2 adults and 4 children (including two teenagers considered adults by age). We were quoted 6,200 THB for two rooms including breakfast.Only after we paid and the transaction was completed, the manager arrived, spoke in Thai to the receptionist, and suddenly demanded an extra 1,500 THB for the children—despite us being fully transparent about their ages from the start.It didn't end there:Extortion & Rudeness: They blocked our entry to the breakfast we had already paid for!Basic Needs Refused: When we asked for an extra blanket—a basic right for any guest—they refused, claiming we "hadn't paid for the children." This is blatant lying and greed.Poor Maintenance: The cleanliness level was very low.The name "Proud" is a joke—this hotel is characterized by arrogance and greed, not pride. Zero customer service. Do yourself a favor and find a place that actually respects its guests. Information Center, Owner at Proud Phuket Hotel, responded to this review Subject: Formal Clarification Regarding RSVN: 79872 (March 27-28, 2026)Dear Ms. Kathy Bar El,Thank you for sharing your feedback. While we respect every guest's right to voice their opinion, we find it necessary to provide a detailed and factual account of the events that transpired during your stay. At Proud Phuket, we maintain strict records of all communications, including WhatsApp logs and staff incident reports, to ensure transparency and integrity.Upon a thorough internal investigation involving our Reception team and the Assistant Night Manager, we must address several inconsistencies in your review that do not align with the documented facts:1. Transparency of Family Composition & Pricing:You approached our reception as a walk-in guest following a flight cancellation. Our team was fully aware of your family of 7 (2 Adults and 4 Children aged 9, 10, 13, and 14). We initially offered two rooms at 3,100 THB per room. However, according to international hotel standards and our specific policy, a family of your size significantly exceeds the maximum occupancy for two standard rooms.2. The Choice You Made Regarding Breakfast:We offered you two clear options to accommodate your extra guests:- Option A: Pay a heavily discounted extra person fee of 1,500 THB for 3 children (only 500 THB per person, reduced from the standard 1,200 THB) including breakfast.- Option B: Pay only for the two rooms (6,200 THB) excluding breakfast.You explicitly chose Option B. It is therefore highly misleading to claim you were "blocked" from a service you categorically refused to pay for. Demanding services without payment is not a "basic right," but a breach of the agreed-upon contract.3. Refusal of Extra Amenities:Regarding the request for extra blankets: Our policy stipulates that extra bedding and amenities are provided for guests who are registered under an "Extra Person" or "Extra Bed" rate. Since you declined the extra person fee and opted for the base room rate only, we could not provide additional setup for the unregistered occupants. This is a standard operational procedure, not "greed."4. Maintenance & Comparisons:We take pride in our "Boutique Oasis" concept and our maintenance team works tirelessly to uphold our standards. While you mentioned a nearby property, we remain confident in the unique value and hospitality that Proud Phuket provides to thousands of satisfied guests annually.Legal Notice Regarding Defamation & False Information:Finally, we must address the nature of your allegations. Please be advised that under Thailand’s Computer Crimes Act and Defamation Laws, the intentional input of false, distorted, or malicious information into a computer system (such as public review platforms) that causes damage to a business’s reputation is a serious legal offense. We take the integrity of our brand very seriously. We encourage all guests to provide honest feedback, but we will not tolerate the spread of fabrications that misrepresent our staff’s professional conduct.We hope this clarification serves as a reminder that mutual respect and honesty are the foundations of the hospitality industry. We wish you more pleasant experiences in your future travels where policies are respected.Sincerely,The Management Team

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• User:thomasoftexas

  Trip type: Couples

  Mediocre hotel convenient to airport, beach, Buddha

  31 Mar 2026

  Very mediocre hotel close to airport and beach. Cool outdoor market next door. Hard beds and rooms need maintenance. Restaurant is fine but nothing to write home about. Information Center, Owner at Proud Phuket Hotel, responded to this review Dear Guest,Thank you for choosing Proud Phuket Hotel and for sharing your thoughts following your stay. We are glad that our prime location provided easy access to the airport, the beautiful Nai Yang Beach, the Big Buddha, and the vibrant local night market right next door.We have noted your comments regarding the room maintenance and the firmness of our beds. As a boutique property, we take great pride in our unique design and high standards of cleanliness. We are disappointed to hear that your experience felt "mediocre," as our goal is to provide a memorable and high-quality stay for every traveler.Please be assured of the following:- Maintenance: Our engineering team has been scheduled for a room-by-room audit to address any "wear and tear" and ensure our facilities remain in top condition.- Bed Comfort: While Thai mattresses are traditionally designed for firm support, we do offer complimentary mattress toppers to provide a softer sleeping surface upon request.- Dining: We are constantly evolving the menu at Yai Yai Kitchen to blend local flavors with international standards, and we appreciate your honest take on our culinary offerings.We believe that the combination of our tranquil garden oasis, designer pools, and warm hospitality offers a value that is far from average. We would love the opportunity to welcome you back in the future and provide an experience that truly "gives you something to write home about."Warm regards,Paul-Resort Manager

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• User:Glenn Y

  Trip type: Couples

  Shame about the specific location

  09 Feb 2026

  Clean and comfortable hotel with friendly staff near airport. Bit short of staff sometimes, especially at pool bar and housekeeping during busy times. Not far to main part of Naiyang beach and could always get 100 baht Tutut. Road that hotel is in is next to large building site and the street is bit run down. Information Center, Owner at Proud Phuket Hotel, responded to this review Dear Glenn Y,Thank you for your review. We are pleased to hear that you found our hotel clean and comfortable and that our team made a friendly impression. We also appreciate your mention of our convenient proximity to the airport (only 1.5–1.8 km away) and the ease of reaching Nai Yang Beach.We would like to provide some further information regarding the points you raised:1. Surrounding Area & Construction: We understand that the neighboring construction and the condition of the public road can be a concern. Please kindly understand that these are external factors occurring on private land and public property outside of the hotel’s boundaries. As such, the hotel has no control over the construction schedules, noise levels, or the maintenance of the public street, which falls under the jurisdiction of the local authorities. We strive to maintain Proud Phuket as a peaceful sanctuary for our guests despite these external developments.2. Staffing at the Pool Bar: Regarding our staffing, we would like to assure you that we carefully calculate and assign our team members based on occupancy levels to ensure quality service. However, during brief periods of high demand, service may take a moment longer than usual. We appreciate your patience and will continue to monitor this to provide the best experience possible.3. Housekeeping: We have shared your feedback with our Housekeeping Manager to ensure our efficiency remains high during busy periods.Thank you again for your valuable insights. We hope that despite these external factors, you had a restful stay, and we look forward to welcoming you back in the future.Warm regards,Paul-Resort Manager

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