Rosewood Phuket

Recent Reviews: 383

• User:Sunny P

  Trip type: Family

  Lovely Stay at Rosewood Phuket

  31 May 2026

  An amazing stay at the Rosewood hotel Phuket. We were 3 adults well looked after by our amazing butler Nan. Staying in the ocean view pool villa (separate kitchen/living area) upon check in and then our room was upgraded for our last 2 nights for a 2 bed pool villa. An amazing treat for my mothers birthday surprise.There were a few inconsistencies in service which were quickly dealt with. The beach area (although public) is clean and welcoming although there are a lot of rocks and pebbles in the sea so you may need swim shoes.The breakfast service was top notch. A good selection from the a la carte menu along with various types of breads, smoothies and fruits on offer. Service always welcoming, polite and warm.The Thai restaurant is good - just be sure that when you say medium spicy you mean mild otherwise it will blow your head off.The pool area is serviced by a trendy bar and a food shack station. As you can see from its web pics, the pools kind of all blend as one with some areas for kids and others where you can swim properly. Not personally to my taste (i prefer separate pools for proper swimming - adults only - and separate from those where the kids can go and play).A few wear and tear issues in the room (wobbly lamps/tears in drapes and brick work surrounding the villa pool) which i'd say needs attention but overall it was pretty faultless. Excellent buggy service around the property although walking around was pretty ok. This is Thai hospitality at its very best. A lesson that both european and north american 5 star hotels could learn from.On a personal note, the one thing that is appreciated but never expected is the tipping. Most hotels include a hefty service charge fee on-top of your room rate which may be annoying to some but i think having a few notes spare for housekeeping/room service and buggy/luggage/pool service doesnt go amiss. Would definitely go again and a special thanks to Tommy for his help during our stay and also for his connection for our next trip to Koh Samui...We moved on from Phuket to Koh Samui staying at the Vana Belle Resort (review under Vana Belle to follow). Rosewood Phuket , General Manager at Rosewood Phuket, responded to this review Dear Guest,Thank you for taking the time to share such a detailed and thoughtful review of your recent stay at Rosewood Phuket. We are truly delighted to hear that you had an amazing experience and that your mother's birthday celebration was made even more special with the villa upgrade. It is especially rewarding to know that Khun Nan provided exceptional care throughout your stay, and I will be sure to share your kind words with her.We are also grateful for your recognition of our breakfast experience, Thai hospitality, buggy service, and the warm and welcoming service provided by our team. Your special mention of Khun Tommy for his assistance during your stay and with your onward travel arrangements, is greatly appreciated.At the same time, thank you for sharing your observations regarding the service inconsistencies, room maintenance concerns, and pool preferences. We greatly value this feedback, as it helps us identify areas where we can further improve the guest experience. Please be assured that your comments have been shared with the relevant teams for review and follow-up and look forward to welcoming you back to Rosewood Phuket for another memorable stay in the future.Warm regards, Andrew Turner

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• User:Trail65973638592

  Trip type: Solo travel

  Lack of luxury hospitality

  27 Apr 2026

  Stayed in an Ocean View Pool Villa at Rosewood Phuket recently.Let me start with the positives — the property is absolutely stunning. The villas are beautifully designed, very private, and offer breathtaking ocean views. From a hardware perspective, this is truly a world-class resort.However, the service unfortunately did not match the level of the property.The arrival experience was surprisingly poor — no welcome amenities in the villa (no fruits, no chocolates, no wine/champagne), which is quite basic for a luxury resort. Even after raising this during the stay, there was no meaningful effort to recover the experience.The most disappointing part was the checkout process. The staff created unnecessary issues regarding a simple canvas bag and even questioned unused beer bottles, which made the departure feel uncomfortable and unprofessional.Luxury hospitality is defined by attention to detail and how guests are made to feel — and this is where the hotel fell short.A beautiful property, but service needs significant improvement to truly justify its positioning. Rosewood Phuket , General Manager at Rosewood Phuket, responded to this review Dear Ms. Priyanka,Thank you for taking the time to share your detailed feedback following your recent stay with us.I know that you are in contact with our Hotel Manager Tim Lee however please allow me to apologies once again from my side of the service you received. This is not the level we expect at Rosewood and that you should have experienced, I know Tim is organizing a refund of 2 nights as a gesture form us.Warm regards, Andrew Turner

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• User:chaitalidua1989

  Trip type: Couples

  Lovely relaxing stay

  18 Apr 2026

  Had a lovely stay at the Rosewood for Easter. The hotel is lovely and so green.. All the staff are really sweet and helpful and always have a smile on their face. The rooms are very beautiful and the food is absolutely amazing! Definitely recommend the Thai restaurant and all their cocktails. Did a spa treatment with Yaya and would definitely recommend her. Have never felt more relaxed. Overall a great stay and excellent location. Close enough to Patong beach but still remote so you avoid crowds. Will definitely be back soon.. Rosewood Phuket , General Manager at Rosewood Phuket, responded to this review Dear Ms. Chaitali,Thank you for taking the time to share your delightful experience at Rosewood Phuket. We are thrilled to hear that you found our hotel to be a beautiful and relaxing oasis, and that our dedicated staff contributed to your enjoyable stay. It is wonderful to know that you appreciated our culinary offerings, particularly at the Thai restaurant, as well as your spa treatment with Khun Yaya. We strive to provide an exceptional experience for our guests while maintaining a tranquil atmosphere close to Patong beach. Your recommendation means a great deal to us, and we look forward to welcoming you back for another memorable stay.Best regards,Andrew Turner

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• User:Mehmet C

  Trip type: Family

  As Good as Phuket Gets

  13 Apr 2026

  My family had an amazing stay at Rosewood Phuket, and if it was not for this hotel the vacation would not have been very good. Phuket is not somewhere I would think about going again, there are so many better places in the world, with better nature, and better culture. Thankfully Rosewood was there to save us. Although they are close to Patong beach, the beach in front of the hotel was very quiet so this should not be a concern. We stayed in a wonderful villa right by the beach. The layout was perfect, everything was well thought of. All the restaurants in the hotel were very good, with Ta Khai as their gem. Service was perfect and always on time when we needed them. Concierge was very fast for a reply and took care of us. Rosewood Phuket , General Manager at Rosewood Phuket, responded to this review Dear Guest,Thank you for sharing your experience at Rosewood Phuket. We are delighted to hear that your family had an amazing stay and that our hotel contributed positively to your vacation. It is gratifying to know that you found your villa and the layout to your satisfaction and that you enjoyed the culinary offerings at our restaurants, especially Ta Khai. We also appreciate your kind words regarding our service team and the prompt assistance from our concierge. Your feedback is invaluable to us, and we are pleased to know that our efforts to provide a tranquil beach experience met your expectations. While we strive to create a memorable stay for our guests, we understand your sentiments regarding the broader context of Phuket. We hope that, despite your reservations about the area, you will carry fond memories of your time with us.Warm regards, Andrew Turner

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• User:Dario S

  Trip type: Family

  Rosewood Phuket — Tropical Luxury with Rough Edges

  14 Mar 2026

  Rosewood Phuket sits just south of Patong Beach, one of the island’s liveliest stretches of coastline. The resort itself is expansive and immersed in thick tropical vegetation, creating the impression of a secluded forest retreat — although the occasional passing pedestrian on the public beach path and the distant hum of Patong are gentle reminders that Phuket remains very much a populated island rather than a private sanctuary.For our stay we booked the Beach House, the largest accommodation in the resort at roughly 8,568 square feet and the only villa that can accommodate more than 3 guests and that is located directly on the beach. The decision was largely practical: traveling with two children, one already a teenager, we preferred a single large residence rather than splitting the family between two rooms. The resort, however, is clearly designed primarily with couples in mind and is somewhat less well configured for families traveling with young adults in the same accommodation.The Beach House itself is undeniably impressive in scale. The villa includes a large kitchen, a bar, dining room, expansive living room, private pool, garden, three outdoor terraces and direct beach access. Wardrobes are generous and impeccably stocked, the master bedroom is spacious, and the second bedroom is also well sized.Unfortunately, the condition of the villa did not always match its positioning. In several areas the wooden decking showed visible wear, with sections of wood already beginning to rot, paint peeling from walls, and rust appearing on metal fittings. More surprising was the state of the pool itself — often collecting leaves and debris — where several tiles were missing and maintenance appeared somewhat cursory. For a residence such as the Beach House, which commands a nightly rate that could secure some of the finest accommodations virtually anywhere in the world, these details are difficult to overlook. At this level of hospitality, guests expect not only generous space but also meticulous upkeep.For couples, the Beachfront Pool Villas are likely the most appealing option. Other villas sit deeper within the lush vegetation that surrounds the resort. While visually attractive, this dense foliage brings with it the familiar tropical companions of humidity and mosquitoes. The long public pathway that crosses the property — necessary to preserve access to the beach — also means that parts of the resort feel somewhat less secluded than one might expect at this price point.Like most beaches in Thailand, Patong’s shoreline is public. Each morning early arrivals establish their camps directly on the sand with towels and umbrellas. To maintain some degree of order, the hotel has placed its loungers further back within the property boundary, leaving the first stretch of sand accessible to everyone. The arrangement is perfectly legal and understandable, though perhaps not the most picturesque view. In practice we used the beach mostly for morning walks; swimming there is not particularly appealing.The only notable exception in Phuket remains Amanpuri, whose small private beach benefits from discreet but effective security presence that tends to discourage passing boats from lingering too long, giving the resort a rare sense of exclusivity.The main pool complex at Rosewood is beautifully designed. Several pools merge across multiple levels, creating smaller pockets of space where guests can still experience a sense of privacy despite the size of the resort.Facilities elsewhere are more mixed. The gym is surprisingly small relative to the scale of the property and somewhat difficult to locate, tucked beside the kids’ club — itself small and rather dim — with access through the children’s courtyard. It took us several attempts and directions before we finally located it.The spa is one of the highlights of the resort. Massages were excellent, and the treatment rooms are thoughtfully designed. One recommendation: request a room overlooking the forest rather than the road. The spa sits near the resort entrance opposite reception, and while the tranquil background music sets the mood perfectly, the occasional horn from passing tuk-tuks can provide an unexpected accompaniment.Dining is pleasant though not exceptional. Ta Khai, the Thai restaurant, is the clear standout and well worth visiting. Red Sauce, the Italian restaurant, feels somewhat heavy in the evening and slightly sterile in atmosphere, though it works very well as the breakfast venue where the selection and quality of food are excellent. The Shack is enjoyable for casual lunches but feels a little too relaxed for dinner.One exception to the otherwise solid but unspectacular culinary experience was the New Year’s Eve buffet, which was genuinely outstanding — unlimited caviar and lobster, an extravagant dessert display, and an atmosphere that finally matched the celebratory price point.The atmosphere of the resort leans somewhat toward the American resort style, where evening attire is interpreted rather liberally.Where the hotel truly shines, however, is Thai hospitality. Service throughout the resort is warm and attentive, with the highlight being our butler Natcha, whose constant smile and quiet efficiency ensured that every request was handled effortlessly. From arranging transfers to breakfast each morning to anticipating small details before they were even mentioned, she brought genuine warmth and professionalism to the stay.Ultimately, Rosewood Phuket offers beautiful villas, warm Thai service and an attractive tropical setting, but inconsistent maintenance and a few design compromises prevent it from fully delivering the level of refinement one might expect at this price point.For a first visit to Phuket it remains a pleasant destination.For a return trip, however, one might be tempted to explore other corners of the island. Rosewood Phuket , General Manager at Rosewood Phuket, responded to this review Dear Mr. Dario,Thank you for taking the time to share such a detailed and thoughtful review of your recent stay with us at Rosewood Phuket. We truly appreciate your feedback and are delighted that you enjoyed several aspects of the resort, particularly the spa experience, our pool design, and the warm Thai hospitality delivered by our team. Your kind recognition of Khun Natcha is especially meaningful. She will be very pleased to know that her attentive service and genuine care helped make your stay more comfortable. I will be sure to share your compliments with her and the rest of the team.At the same time, we sincerely appreciate your constructive observations regarding the condition and maintenance of the Beach House, as well as certain facilities around the resort. Please accept our apologies that some aspects of the villa and property did not fully meet the standards you expected. Your comments are extremely valuable and have been shared with our teams so that these areas can receive the attention they deserve.We are also grateful for your feedback regarding the dining experiences and resort layout. Insights such as yours help us continuously refine the guest experience and ensure we deliver the level of quality and comfort our guests expect and we hope we may have the opportunity to welcome you back to Rosewood Phuket again in the future.Warm regards, Andrew Turner

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