Santhiya Phuket Natai Resort & Spa

Recent Reviews: 203

• User:Donald T

  Trip type: Couples

  It wasn’t great, service was awful, they weren’t even busy

  05 Jun 2026

  Room is lovely, bath doesn’t work properly tho, they sent guys out to fix it but 20 mins in and they had made it worse. when we arrived we couldn’t go into the main part of the building as they were doing filming for a tv show, wouldn’t of minded so much if we would of been told beforehand. We went for dinner at the restaurant, asked for a beer, took 10 mins and it wasn’t even cold, took another 10 mins for that to arrive and was only slightly cold. I ordered my food, half of it came. Then they brought us food that wasn’t ours then had to wait ages for the rest of my food. Very disappointed Customer Service Center Santhiya Resorts and Spas, General Manager at Santhiya Phuket Natai Resort & Spa, responded to this review Dear Valued Guest,Thank you for your detailed review. We're glad you enjoyed our beach, breakfast, and friendly team. However, we regret the issues with location/accessibility, shuttle service, room condition, cleanliness, and the water heater. We also apologize for the multiple maintenance visits and the time taken to resolve them. Your feedback has been shared with Engineering and Housekeeping to improve preventive maintenance, inspection standards, and service efficiency. Your breakfast enjoyment and dining feedback have also been shared with our culinary team. We hope to welcome you back for a much better experience.Warm regards,Customer Service CenterSanthiya Phuket Natai Resort & Spa

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• User:Guide29147507918

  Trip type: Couples

  Just wonderful!

  24 May 2026

  We have had the most beautiful time again at Santhiya Phuket Natai Resort and Spa (which is why we keep coming back! 💖). This was our fourth visit. We truly love this very special resort.The setting and villas are wonderful. It is quiet and peaceful, and the villas are so spacious and comfortable. All staff, whatever their role, every one embodies what we love about Thailand, and this resort. From the minute we walked in the door on arrival until we left, we were met with beautiful smiles and treated with warmth, thoughtfulness, kindness, sincerity, and a genuine concern for our comfort, and a desire that we experience a relaxing and special holiday. We believe that Santhiya Phuket Natai Resort and Spa offers an exceptional Thailand holiday experience where guests are always placed in the forefront.Santhiya staff are wonderful and we thank them all. It was lovely to meet again staff who have continually gone out of their way to assist us. Special thanks to Kent, Pui, Mim and Hunny. Also to all of the lovely staff serving in the restaurants. Thank you Santhiya Phuket Natai...we look forward to our next visit.

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• User:Manager H

  Trip type: Family

  A truly beautiful and memorable stay.

  10 May 2026

  A truly beautiful and memorable stay. The biggest stars go to the amazing staff – especially Kent, Sana and Mew – as well as the wonderful breakfast team and the lovely live music in the mornings. Their warmth and hospitality made the experience extra special.The hotel itself is stunning, with an incredible temple-inspired Thai bohemian atmosphere and interior design that feels both magical and authentic. Housekeeping and room service were absolutely top class throughout our stay.Only small note: the lunch and dinner food could be improved to fully match the otherwise exceptional hotel experience.Thank you for an unforgettable stay.

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• User:Jane D

  Trip type: Couples

  Wonderful Place to Stay - Staff Great

  04 May 2026

  The service was excellent. All the staff were so helpful and friendly. The one person that stood out from the rest was Sana, she always made you feel you were the only table in the By the Sea Restaurant. Sana always paid attention to the detail and nothing was too much trouble.

• User:Y K

  Trip type: Couples

  A unique and exotic experience

  08 Apr 2026

  A very stylish and unique hotel with villas in the Thai national style. In this hotel you will get the emotion and experience of a real Thai trip.The territory is in two parts, between them there is a driveway (with very little traffic).In the back part there is a Thai village with two-story villas in a lush tropical forest. Also reception, Gym and SPA. On the other side of the road in the beach side part there is a restaurant, a large swimming pool (+ separate large children's pool) and a beach area where there is also a beach restaurant.The villas have two rooms, on the upper floor there is a slightly smaller (115 m²) Deluxe Pool Villa and on the lower floor there is a larger (140 m²) Garden Pool Villa. Each room has its own private pool. Everything is very richly decorated in the Thai national style. The territory with lush vegetation is well maintained, a whole army of gardeners takes care of the maintenance every day. NB! The downside of a nice tropical garden is also some insects, which can scare a person accustomed to life in a concrete city. There are not many insects and they are not dangerous, but a city dweller is often afraid of meeting a fly.Deluxe Pool Villa has a large bedroom with a separate kitchenette and work desk. Separate dressing room. Toilet and shower are in the room, but the bath is on the terrace. The large terrace is partially covered with a roof and has a pool, bath, sun loungers and a table with chairs. The terrace is located so that it is hidden from prying eyes.Standard-sized mini-fridge, which is full of goods sold by the hotel and there is little space to store personal belongings.Very beautiful beach, with pleasantly crunching fine-grained sand under your feet, just what you expect from a tropical beach holiday.Breakfast is good. There is live Thai national music at breakfast (starts at around 09:00).The company of visitors is very international, no one nationality dominated.Very quiet place, ideal if you are looking for peace and quiet. There is nothing within walking distance except a couple of hotels. There is a small town a 10-minute drive away, but it is not a tourist-oriented town. All activities are relatively far away. If you can manage a few days without action, then it is definitely worth coming for a couple of nights, because the experience is very unique. You can rent motorbikes from the hotel.There are some cons too, but despite these cons, we plan to visit this hotel on our next trip.The service is chaotic, as it was on all previous occasions. There are a lot of staff and everyone is helpful, but the activities are chaotic.Some examples:The room had very small bathrobes. We asked for a larger size, they promised to bring it, but it was not brought. We asked three times, they promised each time, but nothing happened. Finally, we got the answer that they only had one size of bathrobes. When I reported that on previous occasions they always had large bathrobes, they promised to look into the matter, but nothing was done and we did not receive any feedback. NB! The hotel shop had a bathrobe in a large size for sale.We were the first to come for breakfast and there were over ten waiters there. We were immediately asked what kind of coffee we wanted, since the coffee did not arrive within 10 minutes, so we brought the coffee from the machine ourselves and only some time after that the waiter arrived with the coffee we had previously ordered,You were not allowed to order an omelet directly from the chef at the omelet station, a separate waiter came to take the order. Five minutes after placing the order, he came to us again and this time with a tablet and asked us to confirm our order again and now a form was already filled out with our room number and names and we had to sign it - why such unnecessary dealing with food that is already included in the breakfast price. If we had ordered directly from the chef, we would have already had an omelet.The next morning we were the first ones for breakfast again, but no one offered to bring coffee to the table and you could also order an omelet yourself directly from the chef.Last time, the biggest chaos was in the beach restaurant with service, but this time everything was surprisingly good. This time, the right meals were always brought and they arrived quickly. Only once did we have to wait 25 minutes to place our order, because after being seated at the table, we were forgotten.One day we left the room at 9:00 and also left a sign “please clean the room” – at 17:00 we received a message on WhatsApp asking when our room could be cleaned.The beach towels are a nice piece of thin fabric made of natural material, which stylistically fits well with the hotel's image, but as towels they are completely useless, because the water absorption of such a thin fabric is close to zero and they are also significantly smaller than a classic beach towel.I recommend bringing your own beach towels.Adjusting the air conditioning in the room is very difficult. There are two air conditioners in the room next to each other and they are controlled by a single remote control that has many different functions that you don't understand, and there are no instructions. Sometimes the buttons don't work at all, sometimes you can change the fan speed but not the temperature, sometimes the opposite.Charging an electric car is not possible on site, although they have a charger for their own cars and this charger was always free. You could come up with a system where customers could use it, or even sell an hourly ticket. In many hotels, customers can even charge their cars for free.Fortunately, we had a hybrid car and charging was not vital, but with an electric car, this hotel would not have been the right choice.The car park is about 300 meters away and although you can be taken there by golf cart if you wish, it is a bit annoying to constantly order a ride to and from the hotel.As far as I can remember, this is the only hotel I have visited where a customer's birthday is completely ignored. Some places even give a small gift on a birthday, but even leaving a greeting card in the room would be enough.The large pool is a very good size for swimming, but the water was too warm, I planned to swim for about an hour, but I only lasted 15 minutes.

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