The Natural Resort

Recent Reviews: 316

• User:DIANA C

  Trip type: Couples

  Worst stay in Phuket, Patong!!

  14 Feb 2026

  I stayed at this hotel for 10 nights in a Deluxe Room and, unfortunately, it was by far the worst hotel experience I’ve had in Phuket.The biggest issue was the overwhelming number of mosquitos. It was impossible to enjoy the terrace because you simply could not sit outside without being constantly bitten. Basic amenities were also missing — there were no toiletries provided, not even soap, which is unacceptable for a hotel charging premium rates (and without breakfast included).The Deluxe Room was significantly smaller than it appears in the photos and did not fully match the advertised images. Considering the price we paid, the value for money was extremely poor.Service was essentially non-existent. Almost every request was met with a flat “no,” with no effort to assist or accommodate guests. As an example, I politely asked to use an empty room during the night for a short business meeting and was refused outright, even though the space was clearly unused at that time. There was no willingness to help or find solutions.Communication was also difficult due to very limited English among staff. The main pool was visibly dirty, further reflecting the overall lack of proper maintenance and care.The only positive aspect of our stay was the cleaning staff member, who was kind, smiling, and the only person who made us feel somewhat welcome.Having stayed in multiple hotels across Phuket, I can confidently say this was the worst experience by far. I would not recommend this hotel.

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• User:C9329YVtomm

  Trip type: Family

  AVOID, AVOID, AVOID

  09 Nov 2025

  I recently booked a short break for my son and I at the Natural Resort Patong.Upon arrival after a 14 hour flight I was greeted by an angry, rude hotel Receptionist demanding that I pay 1,000 Thai baht cash and hand over my Passport or I would not be allowed to check in. Luckily, I did not hand over my Passport, nor should anyone with half a brain as this Hotel is conditioned to extract every possible dollar from it's guests and WILL rip you off.Like every other guest I was told to go to the 7/11 across the road, as they would NOT accept any credit card whatsoever, so I parted with $50.00 Australian cash which I never saw again. I witnessed several guests visibly upset, some shaking, some in tears at their treatment from the Hotel Welcome committee, never have I seen such a disgusting, unprofessional group of Hotel reception staff.I booked a Double room for myself and another double room for my son, I was given a twin room which had several issues (see below). I complained at least 8 times to reception as did dozens of other angry frustrated guests who were made to wait for well over an hour to talk to reception staff who are extremely rude and trained to ignore you and walk away.• TV did not work,• Air conditioning not working,• Room Safe was locked, unable to use and not secured, so could be easily lifted,• Telephone not connected,• Room Key box was hanging off the wall with wires exposed,• Breakfast was so disgusting that I asked for a re-fund,• Charged for two additional pillows,• Room had a list of Purchase options, including sheets, Remote controls, Ashtray, Cups. Linen ect ect WTF,When my son was due to check out, they refused to refund his deposit until the room had been checked, during this time they put a LOCK on my door as I had his luggage in my room.I was the informed that we had to pay 25,000 Thai Baht (See pic of Hotel Manager counting my money) as a room cleaning fee, even though my son’s room had been ignored by the cleaners ALL week. AS we were due fly home that night and had to get our luggage, I had no choice but to pay the Hotel SCAM fee or they would call the Police.In summary, at the front end you think you’ve booked a bargain Hotel in Patong but upon check out every guest that I spoke to and witnessed were furious at being charged several fees for cleaning issues and in most cases costing way more than the cost of the Hotel accommodation.This Hotel is a TOTAL SCAM and I would AVOID at your own peril. Never will I go back to this dump with the WORST, rudest Reception staff I have ever encountered.AVOID

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• User:am c

  Trip type: Friends getaway

  Nightmare EXPERIENCE!!!

  05 Nov 2025

  DISASTROUS EXPERIENCE & SCAM ALERT AT TUANA HOTELS THE NATURAL RESORT​I am giving this hotel 1 STAR (would give 0 if possible). DO NOT BOOK HERE. This was an absolute nightmare, a money-grabbing, mismanaged dump that thrives on scamming guests.​STAFF CONDUCT (Hostile & Unprofessional): The staff are beyond rude—they are downright hostile and unprofessional. They treated guests like inconveniences, barking orders, and rolling their eyes at simple requests. Their attitude made us feel like we were trespassing rather than staying at a paid hotel.​FRAUDULENT CHARGES/EXTORTION: Despite paying in full, the staff had the audacity to demand unauthorized, fabricated charges (an attempted scam/extortion). When challenged, they became aggressive, showing zero accountability. This is their standard playbook.​BROKEN FACILITIES: The facilities are an absolute joke. The air conditioning was practically non-existent, sputtering and coughing, leaving the room hot and uncomfortable.​VERDICT: This place is a disgrace and a blight on Phuket’s hospitality scene. AVOID at all costs.​Date of Stay:02/11/2025

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• User:Kylian D

  Trip type: Family

  Terrible experience, avoid this hotel!

  01 Nov 2025

  Extremely disappointing stay.Upon arrival, we found a dead insect in the room, showing a serious lack of cleanliness.There were construction noises behind the room, continuing even after 9 p.m., making it impossible to rest.In the bathroom, there was no hot water on the first day — the issue was temporarily fixed, only to return the next day. On top of that, the water pressure was extremely low throughout the entire stay, making the shower barely usable.Worst of all, the hotel charged us for “dirty towels” — not stained or damaged, just used. A completely unacceptable and dishonest practice.To finish, the check-out took over 30 minutes, with no organization or professionalism.In short: poor hygiene, no comfort, terrible service, and shady management.A real scam — avoid this place at all costs.

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• User:Jessica B

  Trip type: Couples

  Horrible !!!

  21 Oct 2025

  The hotel is horrible, don’t stay here. On arrival they make you pay 1000 baht when we got to our room. Our room was gruby, smelt like sewage marks on the wall. Very grim depressing room. The beds are like rocks so uncomfortable, there’s ants in the room. When I was checking out they wanted me to pay 200bath for a towel that had a few marks on it, I requested the towel and washed they little marks off- makes no sense they would be washing they towels anyway- was dirty, it literally had a few mark that would easily come out in the wash as I went into the bathroom and handed washed it in the sink! Absolute chancers. They aren’t friend here either! So if you want to be robbed, have a horrible sleep with back pain, chill with red ants and smell sewage then this is the place for you. Horrible horrible place!!!

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