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The Senses Resort & Pool Villas

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The Senses Resort & Pool Villas

locationPatong, Phuket

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About The Senses Resort & Pool VillasAbout The Senses Resort & Pool Villas

Location

This hotel is located in Patong, about 1.5 km from the beach.

Facility

The hotel has a lift and features 79 rooms. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service, a safe and a cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (no extra charge). Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms feature a kitchen and a bathroom. Air conditioning ensures comfortable temperatures. Guests can relax and enjoy the sea views from the balcony or private terrace of some rooms. Rooms have a double bed or a king-size bed. Extra beds can be requested. A safe and a minibar are also available. Additional features include a mini fridge and a tea/coffee station. A telephone, a TV and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are available for daily use. Wheelchair-friendly rooms can be booked. The hotel has family rooms and non-smoking rooms.

Sport

There are indoor and outdoor pools and a children's swimming area. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. Active guests can enjoy golf. Sport and leisure facilities at the hotel include a gym, billiards and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a beauty salon and massage treatments. Children are well looked after in the kids' club.

Meals

Dining facilities include a restaurant, a café and a bar. Catering options include half board and full board. Breakfast, lunch or dinner can be booked. Staff are also happy to provide children's meals. The hotel also offers snacks. Alcoholic beverages are available.

Payment

The following credit cards are accepted: American Express, VISA, JCB and MasterCard.

Amenities at The Senses Resort & Pool Villas Amenities at The Senses Resort & Pool Villas

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Foyer

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      Games room

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      Garage

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Full Board

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      Half Board

  • Sport/Entertainment

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      Aerobics

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      Billiards/Snooker

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      Children's Pool

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      Golf

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

LocationLocation

Map preview

Around this property:

Beach

1.5 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

776

Very Good

306

Average

89

Poor

33

Terrible

39

Recent Reviews: 1243

  • User:Edgar M

    Trip type: Couples

    Great Trip

    rating02 Apr 2026

    This was our last stop out of four hotels—three in Thailand and one in Cambodia—and it ended up being our absolute favorite. The room was modern, bright, and wonderfully spacious, and the location couldn’t have been better: right in the middle of all the action. It’s a lively, bustling area with tons to do, which made it perfect for exploring. We also really enjoyed the food and drinks. Overall, we loved staying here, and it was the perfect place to finish our trip with a bang.

  • User:Izak K

    Trip type: Couples

    Worst Hotel Experience

    rating23 Mar 2026

    We stayed 5 nights at The Senses Resort & Pool Villas in Phuket for our honeymoon, and we would not recommend this hotel.The biggest issue happened on our last day. We discovered water leaking from the ceiling into our room, which soaked clothes inside our suitcase. There was water pooled under the suitcase, and clearly an ongoing leak from above. This is unacceptable, especially for a honeymoon stay.After reporting it, the hotel sent staff and an engineer. Initially, they only offered to clean the wet clothes. Only after pushing did they agree to wash all our clothes and offer a small food compensation, which felt inadequate.We requested a room change, but the replacement suite was significantly worse — smaller, the AC was not working, the balcony door didn’t close, and the balcony view was heavily blocked by the elevator structure.Throughout the entire process, they repeatedly refused our requests and insisted that the issues were resolved when they clearly were not.Another major issue was the hotel layout. Getting to our room on the 8th floor required taking three separate elevators with walking in between. The elevators have no air conditioning and are exposed to direct sunlight, making it extremely uncomfortable every time.The location is also inconvenient. It’s not close to main areas, and the shuttle service requires booking hours in advance. Without renting a bike, getting around is difficult.To make things worse, after our flight got canceled and we had no place to stay, we asked for a discounted rate to stay one more night in the same problematic suite. They refused and only offered the same price listed on Trip.com.Overall, the leak, the poor replacement room, the lack of proper resolution, and the way the situation was handled made this a very frustrating experience. We do not recommend this hotel.

  • User:leo p

    Trip type: Couples

    Paradise

    rating21 Oct 2025

    Top service at the hotel, the facilities were amazing and definitely would recommend it for a stay in Phuket for a couples getaway

  • User:Whiskey918

    Trip type: Couples

    Day at the pool!

    rating03 Oct 2025

    The service was incredible! We spent the day at the pool and had such a wonderful time! Queen and kratae and Eak provided such wonderful service! Food was AMAZING! Long island tea and mojitos were top notch! Definitely will stay here again!

  • User:Equitecnoc

    Trip type: Solo travel

    Beautiful Villas, Stunning Views, and the Friendliest Staff

    rating26 Sept 2025

    WelcomeFrom the very first moment, the arrival at the hotel felt special. The warm and genuine welcome from the staff immediately set the tone for the stay. Check-in was smooth and effortless. Bellboy and driver Aam, in particular, stood out — always smiling, helpful, and radiating friendliness. He truly made me feel appreciated and welcome.RoomThe villa with a private pool exceeded expectations. Spacious and thoughtfully designed, it had upscale touches such as the modern light and air-conditioning control panel. The shower was extraordinary and a highlight in itself. On the downside, the toilet did not work properly during my stay — but these things can happen anywhere. Overall, the villa delivered both comfort and luxury.ViewThe private pool villas offer complete privacy while still granting a wonderful city view with the ocean in the background. While the beach itself isn’t visible due to the hotel’s location, the sight of the ocean and the breathtaking sunsets more than make up for it. I attached pictures to capture just a fraction of the beauty.RestaurantThe property offers two restaurants, one for breakfast and one for dinner. The breakfast buffet has a wide selection of both Western and Asian dishes. The food is good, though not fancy, and at times I felt the chefs were not entirely familiar with how Western cuisine should taste — but this is easily overlooked. The minibar in the villa is another wonderful touch: a well-stocked fridge with beer, wine, soft drinks, chips, and snacks, all included in the room rate and replenished daily.It’s important to highlight that while the food may not aim for Michelin stars, what truly makes the experience memorable is the people. The service is exceptional: always warm, attentive, and delivered with a genuine smile — something that even many well-known 5-star chains struggle to achieve. Special thanks go to Aam, whose friendliness and dedication are a true asset to the hotel. Let me put it this way: it would be a serious mistake for the management to ever let him go.

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