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Twinpalms Surin Beach Phuket

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Twinpalms Surin Beach Phuket

locationSurin, Phuket

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About Twinpalms Surin Beach PhuketAbout Twinpalms Surin Beach Phuket

Location

The resort is located on Cape Yamu on the east coast. Phuket International Airport is situated approximately 20 km away.

Facility

In addition to 19 villas/houses, guests can also choose from a selection of 21 apartments and 40 double rooms. Multilingual staff at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. A lift and wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room and a library. Parking spaces are available to guests travelling by car. Other services include a babysitting service, a car hire service, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and a fan ensure that rooms maintain comfortable temperatures. A balcony is included as standard in some rooms. The rooms have a queen-size bed and a sofa bed. Separate bedrooms are available. Children's beds and extra beds can be requested for younger guests. A safe, a minibar and a desk are also available. The kitchenette comes with a refrigerator, a mini fridge and a tea/coffee station. A telephone, a television with satellite/cable channels, a DVD player and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, a vanity mirror, bathrobes and a telephone are available for daily use. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The outdoor pool complex includes a children's swimming area and is ideal for working out or just relaxing. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. A variety of refreshing drinks await guests at the pool bar. There are many ways to relax or stay active at the hotel, including volleyball, a gym, badminton, yoga, a spa, a steam bath and massage treatments. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

Meals

Various dining options are available, including a restaurant, a dining room, a breakfast room and a bar. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. Catering options include bed and breakfast, half board and full board. A generous breakfast buffet, lunch and dinner offer plenty of delicious variety. Special meals, including vegetarian dishes, are also available. The hotel also offers snacks. The chefs prepare delicious specialities during the show cooking. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Payment

The following credit cards are accepted: American Express, Diners Club, JCB and MasterCard.

Amenities at Twinpalms Surin Beach Phuket Amenities at Twinpalms Surin Beach Phuket

  • Facilities

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      24-hour check-in

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Car Park

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      Conference Room

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      Currency Exchange

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Nightclub

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective masks for guests

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Full Board

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      Half Board

  • Sport/Entertainment

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      Badminton

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      Children's Entertainment

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      Children's Pool

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      Gym

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Swimming Pool

LocationLocation

Map preview

Around this property:

Beach

175 m

Centre

24 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

2117

Very Good

430

Average

136

Poor

48

Terrible

46

Recent Reviews: 2777

  • User:Mark G

    Trip type: Couples

    EXCELLENT

    rating11 Jun 2026

    A truley beautiful place, we were so looked after. The Penthouse room was spectacular with roof top pool. Food excelent, apartment maintained and cleaned to perfection. Our main man Pisit gave us care and advice for the best holiday ever.Thank you Pisit and Twin PalmsMmG

  • User:Helene S

    Trip type: Couples

    Exceptional Service and Genuine Hospitality

    rating03 Jun 2026

    We had a wonderful 4-night stay at this hotel and can highly recommend it.The entire team was exceptionally friendly, professional, and always willing to help. Whenever we needed assistance, whether with phone calls, local arrangements, or practical questions, the staff went above and beyond to support us.We were especially impressed when we needed to make a payment through a Thai app that we could not use ourselves. A member of the lobby staff kindly used her own app to help us complete the payment, and we were able to reimburse her immediately. This level of trust, kindness, and dedication to guest service was truly remarkable.The hospitality we experienced throughout our stay made us feel very welcome and well cared for. Thank you to the whole team for making our visit so enjoyable. We would definitely stay here again and highly recommend this hotel to other travelers. Olivier Gibaud, General Manager at Twinpalms Hotels & Resorts, responded to this review Dear Helene S,Thank you for taking the time to complete the review about your stay at Twinpalms Surin Beach Phuket. We are delighted to hear that you had a wonderful 4-night stay and that you found the service exceptional and the hospitality genuine.We are thrilled to hear that the entire team was friendly, professional, and went above and beyond to assist you during your stay. Your kind words about the special assistance with the Thai app payment truly highlight the dedication of our staff to provide outstanding guest service.We are grateful for your recommendation and look forward to welcoming you back to Twinpalms Surin Beach Phuket soon!Kind regards,Twinpalms Surin Beach Phuket

  • User:aussieinkguy

    Trip type: Couples

    Very Relaxing Getaway - Highly recommend.

    rating01 Jun 2026

    The Summary. Twin Palms is an amazing resort, very peaceful with great facilities, staff and good. Highly recommend. The Detail. The resort was very relaxing, and our room, the lagoon premium was spacious and well appointed. The breakfast buffet was similar to many high-end resorts with an enormous selection of eastern and western foods. There is an omelet chef, dozens of different bread options, salad bar, and hot options like mini pancakes, French toast, bacon, eggs, etc. etc. A special dish on offer every day. Visiting in May, being the 'shoulder season', the resort was not crowded. PROS - Staff were very friendly and attentive. - Huge Lagoon Premium room with Apple TV, King size bed, USB C and A charging ports - Amazing buffet breaky - Lagoon pool access from room. - Luxury Escapes dining option was great value.- Onsite Spa for massage treatment. - Well equipped Gym- Clean and very well-maintained property. CONS- Restricted menu options for Luxury Escapes diners. - Not much do around Surin Beach - Resort not on beach, one street back. - The sister restaurants / bars , 'Beach Club' and 'The Lazy Coconut' are 10 min away via shuttle bus, that runs every hour. Were not our scene, geared towards a younger party crowd. HIGHLY recommend for relaxing getaway. Olivier Gibaud, General Manager at Twinpalms Hotels & Resorts, responded to this review Dear Aussieinkguy,Thank you for taking the time to complete the review about your stay at Twinpalms Surin Beach Phuket. We are delighted to hear that you had a very relaxing getaway and highly recommend our resort!It's fantastic to know that you found our resort peaceful with great facilities and staff. We are pleased that you enjoyed the spacious and well-appointed Lagoon Premium room, the amazing buffet breakfast, and the various amenities we offer. Your feedback on the staff, room features, dining options, spa treatments, and cleanliness is greatly appreciated.We understand your concerns regarding the restricted menu options for Luxury Escapes diners and the proximity of the resort to the beach. Your feedback about the nearby sister restaurants and bars is duly noted, and we will ensure to consider this for future enhancements.We look forward to welcoming you back to Twinpalms Surin Beach Phuket soon for another relaxing getaway!Kind regards,Twinpalms Surin Beach Phuket

  • User:kram66

    Trip type: Couples

    Beautiful boutique hotel

    rating29 May 2026

    Twinpalms is a fantastic hotel with a stylish design and thoughtful room layout. The rooms are modern and well equipped, though the toilet setup felt a little lacking in privacy, separated only by a slatted door. I really liked the twin sinks positioned opposite each other, a practical touch. While local TV channels weren’t available, each room came with Apple TV, making it easy to stream from my laptop.The pool was a highlight: spacious, beautifully maintained, and the pool‑access rooms added an extra layer of luxury. The bed, however, was very firm not the most comfortable I’ve experienced in a hotel. Breakfast more than made up for it: although the variety wasn’t huge, everything was high quality. Fresh juices (not watered down), excellent bread selection, good coffee, and even a glass of bubbles were offered that many guests happily took advantage. The fruit selection was outstanding, with mango and passionfruit being a delightful surprise.Service was generally good, though the cleaning request via the app was inconsistent. One morning, despite being told housekeeping would arrive within 15 minutes, it took over an hour and a half, which was inconvenient. That said, the staff themselves were warm, attentive, and genuinely invested in making our holiday feel special. Their friendliness and personal touches remembering our preferences, checking in with a smile, and offering helpful local tips gave the stay a boutique feel that set it apart from larger, more anonymous hotels.Outside the hotel, the surrounding restaurants and massage spots were excellent, adding to the overall experience.Despite a few minor drawbacks, we loved our stay. The combination of great design, superb pool facilities, excellent breakfast, and the staff’s personal touch makes Twinpalms highly recommended. Olivier Gibaud, General Manager at Twinpalms Hotels & Resorts, responded to this review Dear kram66,Thank you for taking the time to complete the review about your stay at Twinpalms Surin Beach Phuket. We are thrilled to hear that you found our boutique hotel beautiful and appreciated the stylish design and thoughtful room layout.Your feedback is invaluable to us, and we are delighted that you enjoyed the spacious and well-maintained pool, luxurious pool-access rooms, and the high-quality breakfast selection with fresh juices and delightful fruit varieties.We appreciate your comments regarding the service and have noted your concerns about the cleaning request response time. Rest assured, we will address this to ensure a more consistent experience for our guests.We are glad you enjoyed the warm and attentive service from our staff, as well as the personal touches that set us apart as a boutique hotel.We look forward to welcoming you back to Twinpalms Surin Beach Phuket soon!Kind regards,Twinpalms Surin Beach Phuket

  • User:Nicholas H

    Trip type: Couples

    Amazing Resort

    rating19 May 2026

    My wife & I stayed here for the first part of our honeymoon, it was amazing. The restaurants, daily massages, and pool was unmatched. Pisit and his team took great care of us. Along with keeping our room tiday. I highly recommend TwinPalms Surin Beach for your stay! Olivier Gibaud, General Manager at Twinpalms Hotels & Resorts, responded to this review Dear Nicholas H,Thank you for taking the time to complete the review about your stay at Twinpalms Surin Beach Phuket. We are thrilled to hear that you had an amazing experience during the first part of your honeymoon!It's delightful to know that you enjoyed the restaurants, daily massages, and pool facilities. We will make sure to pass your kind words to Pisit and the team for taking great care of you and ensuring your room was tidy throughout your stay. Your recommendation means a lot to us!We look forward to welcoming you back to Twinpalms Surin Beach Phuket soon!Kind regards,Twinpalms Surin Beach Phuket

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