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Zenseana Resort & Spa

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Zenseana Resort & Spa

locationPatong, Phuket

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About Zenseana Resort & SpaAbout Zenseana Resort & Spa

Location

This hotel is located in Patong.

Facility

English-speaking staff at the reception desk in the lobby are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service, cash machine and drinks machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. There is also a playground for younger guests. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (no extra charge). Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, a transfer service, 24-hour room service, an alarm call service, a laundry service, a coin-operated laundry, a hotel doctor and a hotel shuttle bus. Bicycles can be kept in the bicycle storage area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning ensures that rooms maintain just the right temperature. Guests can enjoy the view of the city from a balcony or terrace. All rooms are carpeted and include a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels and WiFi (no extra charge) are provided as well. Slippers are included. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower. Cosmetic products and a selection of towels provide additional comfort in the bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

There are indoor and outdoor pools and a children's swimming area. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. There is a poolside snack bar as well. There are many ways to relax or stay active at the hotel, including diving, a gym, callisthenics, aerobics, a spa, a sauna and massage treatments. Additional leisure activities include an entertainment programme, a kids' club and live music.

Meals

Dining facilities include a restaurant, a café and a bar. Catering options include half board and full board. A generous breakfast buffet, lunch and dinner offer plenty of delicious variety. Diet meals, gluten-free meals, vegetarian dishes and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Zenseana Resort & Spa Amenities at Zenseana Resort & Spa

  • Facilities

    • -

      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Games room

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      Garage

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Full Board

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      Half Board

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Children's Pool

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      Diving

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      Gym

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      Indoor Pool

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      Massage

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      Number of Pools

    • -

      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Sun loungers

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      Sun terrace

LocationLocation

Map preview

Around this property:

City Centre

15 km

Airport

35 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

780

Very Good

68

Average

37

Poor

19

Terrible

37

Recent Reviews: 941

  • User:Ahmad A

    Trip type: Family

    Nice place

    rating24 May 2026

    Good hotel and good city and people it’s very kind Narong Wuttithanmaporn, Other at Zenseana Resort & Spa, responded to this review Dear Valued Guest.Thank you for your kind review. We’re delighted that you enjoyed the hotel, the city, and the warm hospitality of the local people. We hope to welcome you back again soon.Best regardsZenseana Resort and Spa

  • User:Daydream61008675453

    Trip type: Friends getaway

    Friendliest staff

    rating09 May 2026

    We loved our time at this hotel! From the moment we arrived we were warmly greeted by Warawut who continued to be the most friendly and welcoming hospitality staff member we have ever dealt with. We had a lovely room that had a very spacious and comfortable double bed and lovely clean bathroom. Breakfast each morning was lovely, so much fresh fruit and large choice of hot food from European style to Thai. The staff in the breakfast area were also very lovely and always smiling. This hotel is away from Bangla road and the centre of Patong so noisiness wasn’t really an issue but it is also within a walking distance of all these areas and many great restaurants etc. It’s also only a short walk to the beach. Conveniently located a short walk from several 7/11s. Overall I would highly recommend this hotel for anyone looking to stay in Patong. Warawut alone would be a reason for me to return. Narong Wuttithanmaporn, Other at Zenseana Resort & Spa, responded to this review Dear Guest,Thank you so much for your wonderful review and for taking the time to share your experience with us.We are truly delighted to hear that you loved your stay and enjoyed our comfortable rooms, breakfast selection, convenient location, and especially the warm hospitality from our team. Thank you again for your recommendation. We sincerely look forward to welcoming you back for another memorable stay in the future.Best regardsZenseana Resort and Spa

  • User:Oleg E

    Trip type: Couples

    Great hotel!Helpful stuff!!

    rating26 Apr 2026

    Everything is great!Love you hotel! Narong Wuttithanmaporn, Other at Zenseana Resort & Spa, responded to this review Dear Valued Guests,Thank you so much for your wonderful feedback. We’re delighted to hear that you had such a great experience with our team, We hope to welcome you back again soonBest regardsZenseana Resort and Spa

  • User:Connector23965863672

    Trip type: Solo travel

    Disgusting.

    rating21 Apr 2026

    My stay at this hotel was extremely disappointing and easily the worst hotel experience I have ever had.T room felt poorly maintained and unclean. The floor was dirty, shower had visible staining, black mould on the wall and many surfaces throughout the room looked dirty. There was also a constant unpleasant smell. Housekeeping came to the room every day, but they did not actually clean. They would refill water and toilet paper and make the bed using the same sheets.The bedding setup was also strange and unhygienic. The mattress had a fitted sheet, but only one side of the bed had an additional loose sheet placed over it, which was very noticeable and uncomfortable.I found visible staining underneath. Every Towel and other linens I received also showed similar stains.I went to the laundry area and asked the staff member for help because I was unsure how the coin system worked. He took my coins, put them into the machine himself, and told me to load my clothes. However, he never explained that the machine was automatic or that specific settings were required. There was no clear guidance provided. He raised his voice at me when I was upset about it. The washing machine said it would take an hour and dryer 3 hours which is annoying, the staff seemed to understand and I my clothes would be dried and brought to my room. When I woke up, they were not delivered. The room phone did not work, so I had to go downstairs only to find my clothes had been left sitting wet in a bag, unattended, which could easily lead to mould or theft. There was little concern shown when I raised this issue.Several basic facilities did not function properly, including the tv, wifi and room phone. Most concerning was the electrical outlet in the room, which was loose and unsafe and damaged my charger and adapter, they were burnt and it was scary. Another major issue was the lack of air conditioning in the lobby and lifts, which made common areas extremely hot and unpleasant, especially in Phuket’s climate.This was also the only hotel in Phuket that required a deposit during my stay, which I didn’t mind but they provide dirty things and I’ve read in reviews they accuse people of the stains so they keep their money so after reading that it added unnecessary stress given the condition of the room and the stained items provided.Overall, the hotel felt dirty, poorly managed, and very misleading in how it presents itself. Staff may act friendly on the surface, but the standard of cleanliness and service does not match what is advertised.I have stayed in multiple hotels in Phuket, including budget ones, and they were significantly cleaner and better run than this property.Honestly, save yourself the time and money, stay somewhere else. Narong Wuttithanmaporn, Other at Zenseana Resort & Spa, responded to this review Dear Valued Guest,Thank you for taking the time to share your detailed feedback, and we sincerely apologize for your disappointing experience.We take cleanliness, safety, and service standards very seriously. Your comments regarding the room condition, linens, facilities, and staff service have been noted and will be urgently reviewed and addressed with our team.We are especially sorry for the issues you encountered with the faulty equipment and the inconvenience caused, as this is not the standard we aim to provide.Our hotel places great importance on environmental sustainability the local community. Therefore Informational signage is placed on the bed to inform guests of our linen-changing policy.Regarding the coin-operated laundry machines, these are designed as self-service, and clear instructions are provided on-site. Should any assistance be required, guests are always welcome to contact our front desk for support.However, we would like to thank you for your comments, as they allow us to review and improve any shortcomings. We sincerely apologize once again for the inconvenience caused during your stay.Best regardsZenseana Resort and

  • User:Dimitris K

    Trip type: Couples

    I recommend this hotel to everyone who likes simplicity and cosy style

    rating13 Apr 2026

    Great hotel and friendly stuff Narong Wuttithanmaporn, Other at Zenseana Resort & Spa, responded to this review Dear Valued Guest,Thank you very much for your kind recommendation. We’re delighted to hear you enjoyed the cozy atmosphere and our friendly staff. We look forward to welcoming you again.Best regardsZenseana Resort and Spa

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