Novostar Bel Azur Thalassa & Bungalows

Recent Reviews: 4600

• User:Alison D

  Trip type: Couples

  Cheap but not cheerful

  06 Jun 2026

  Unfortunately, this was the worst hotel me and my husband have ever stayed in. If it wasn't for the beach, we would have flown home. We stayed in a bungalow, outdated and the beds were like sleeping on concrete. The path to the bungalows is extremely uneven and we nearly tripped several times as it is not well lit. Extremely noisy and had a sulphur smell coming through the bathroom during the stay. We found the staff incredibly rude. There were a couple of staff on reception that were lovely and 1 waiter who was welcoming and polite. That was it. We barely got a hello in return from any of the bar staff and we actually had eyes rolled and were tutted at on multiple occasions, no idea why as our order was a beer and a coke most days, no special requests! Drinks were served in paper cups meaning they go warm instantly and if you ask for a glass of plastic cup we either got ignored or reluctantly given one with no conversation or interaction.The infinity pool was nice but very small and beds fill up quickly. The entertainment room was awful. It smelt like sulphur the whole time we were there meaning we only used it if we were desperate for a drink from the bar. Speaking of entertainment, the outside area is a wooden shack where they do shows. Definitely for children, we left all the entertainment we watched after 5/10 minutes. The food was dire. On all my holidays I like to try new things. We enjoy all meat, fish, veg, salad etc. We ate chips all holiday as the food was that bad. Some days we actually didn't eat and went over the road for snacks instead as it was that bad. Repetitive, bland, cooked poorly and cold. We also asked for some water as it was over 30 degrees and was told we could not have a bottle until 9pm!!!! We could have a paper cup of warm water instead.... never heard anything like it at an all inclusive. Apparently it is to be more environmentally friendly but wouldn't giving each guest a bottle to refill during their stay a better choice?We barely left the resort as it honestly didn't feel safe. Loads of men hanging around, barely any women to be seen. Dirty areas. The shops around the hotel were tat shops, like Skeggy. Such a shame as we were looking forward to exploring but the people put us off. We visited the indoor pool which was empty! The pool was drained. Stank of cigarettes so I am assuming staff used this as a break room.The beach was the saving grace. Absolutely stunning golden sands and clear water. We spent our whole holiday here. Loads of sea glass, fish and diving spots. Just gorgeous. We tried this hotel as we had never visited Tunisia and wanted to give it a go. We also saw a bargain and stupidly went for it. You definitely get what you pay for. Unfortunately we will never return and would not recommend this hotel. 4 stars? Felt like 2 at best.

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• User:Virginia F

  Trip type: Family

  Wonderful

  04 Jun 2026

  This is my second trip here and will be looking forward to my third. I came first on my own last year and now this year with my family. The hotel is lovely and the location is perfect with the most stunning views. The food is excellent but above all the staff are amazing. They are so friendly and welcoming and make you feel at home. I love this place and if I ever did a Shirley valentine this place would be it. 😁 Direction Generale, Directeur général at Hotel Bel Azur Thalasso & Bungalows, responded to this review Dear Virginia,Thank you so much for your wonderful review and for your continued loyalty to Bel Azur.There is no greater compliment for us than to welcome a guest back for a second stay and to know that this time you chose to share the experience with your family. The fact that you are already looking forward to a third visit means the world to us.We are delighted that you continue to enjoy our beautiful location, the stunning sea views and the quality of our food. Above all, your kind words about our staff are deeply appreciated. Creating a warm, friendly and welcoming atmosphere where our guests feel at home is exactly what we strive to achieve every day.Your lovely reference to Shirley Valentine certainly brought a smile to our faces! We are honoured that Bel Azur could be that special place for you.Thank you once again for your trust and affection for our hotel. We cannot wait to welcome you and your family back for your third stay and create even more wonderful memories together.Warmest regards,Haykel Akrout

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• User:691oonat

  Trip type: Family

  Excellent

  02 Jun 2026

  The hotel was brilliant due to the lovely staff, the friendliness was amazing and the cleanliness. Our room 114 service by Salwa and colleagues was outstanding. Highly recommend this hotel, our stay has been exceptional xx Direction Generale, Directeur général at Hotel Bel Azur Thalasso & Bungalows, responded to this review Dear Guest,Thank you very much for your wonderful review and for your recommendation.We are delighted to know that you had such an exceptional stay with us and that the friendliness of our staff, the cleanliness of the hotel and the quality of service contributed to making your holiday so enjoyable.A very special thank you for your kind words about Salwa and her colleagues. We will be delighted to share your compliments with them. They take great pride in their work, and it is always rewarding to know that their efforts are appreciated by our guests.We are thrilled that Room 114 and the service provided throughout your stay met your expectations and helped create such positive memories.Thank you once again for your trust and for recommending Bel Azur. We hope to have the pleasure of welcoming you back very soon for another exceptional stay.Warm regards,Haykel AkroutGeneral Manager – Bel Azur Hotel

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• User:Inspiration80296

  Trip type: Family

  Beautiful Hotel with friendly staff

  01 Jun 2026

  We have just returned from our second stay at Hotel Bel Azur Thalasso & Bungalows in Hammamet, and once again we had a wonderful holiday.The hotel is lovely, very well maintained, and set in a beautiful location. From the moment we arrived, the reception staff were friendly, welcoming, and accommodating, making us feel valued guests throughout our stay.A special mention goes to the animation team, who were an absolute credit to the resort. They worked tirelessly to provide a wide range of fun activities and entertainment, creating a fantastic atmosphere around the hotel.The pool bar was excellent, and Yassim deserves particular praise for his warm welcome and bright smile every day. His friendly attitude really enhanced our experience. The pool attendants were also incredibly helpful, always assisting with finding and moving sunbeds and putting up parasols when needed.Our room was kept spotlessly clean throughout our stay, thanks to the hard-working housekeeping team.The only slight negatives were the lack of dairy-free milk alternatives and the somewhat limited food choices available for someone with a fish allergy. However, these were minor issues and did not detract significantly from our overall experience.Overall, we had a lovely stay and would highly recommend Hotel Bel Azur Thalasso & Bungalows to anyone considering a visit to Hammamet. This was our second visit, and we would happily return again in the future. Direction Generale, Directeur général at Hotel Bel Azur Thalasso & Bungalows, responded to this review Dear Guest,Thank you very much for your wonderful review and for choosing Bel Azur once again for your holiday in Hammamet.We are truly delighted to know that your second stay with us was just as enjoyable as the first and that you appreciated the beauty of the hotel, its location and the dedication of our teams.Your kind words regarding our reception staff are greatly appreciated, and we are especially pleased that you felt welcomed and valued throughout your stay.A special thank you for recognising our animation team. They work tirelessly every day to create a fun, friendly and lively atmosphere for our guests, and your compliments will certainly mean a great deal to them.We are also delighted to hear your praise for Yassim at the Pool Bar. His warm smile, positive attitude and commitment to guest satisfaction are qualities that our guests regularly appreciate. We will be sure to share your kind comments with him and the entire pool team.Your recognition of our housekeeping staff is equally appreciated. Maintaining the highest standards of cleanliness is a priority for us, and our teams will be proud to know that their efforts contributed positively to your stay.We also thank you for your constructive observations regarding dairy-free alternatives and food choices for guests with specific dietary requirements. Feedback such as yours helps us continue improving our services and adapting to the needs of our international clientele.Thank you once again for your trust, your loyalty and your recommendation. Nothing makes us happier than knowing that guests choose to return to Bel Azur, and we would be honoured to welcome you back for a third stay in the future.Warm regards,Haykel AkroutGeneral Manager

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• User:Colleen M

  Trip type: Couples

  Fantastic experience

  31 May 2026

  What can we say. We have had the most amazing 2 weeks. Hotel, room, staff facilities food were all first class. Our only negative experience was the towel man on the beach. He was rude and arrogant.However we loved it so much we have booked to come back on 15 september for 2 weeks.Thank you everyone at the Bel Azur. Direction Generale, Directeur général at Hotel Bel Azur Thalasso & Bungalows, responded to this review Dear Colleen,Thank you very much for your wonderful review.Reading that you had "the most amazing two weeks" with us is truly rewarding for the entire team. We are delighted that you enjoyed the hotel, your room, our facilities, the food and, above all, the service provided by our staff.We are naturally sorry to learn about your experience with the beach towel attendant, as this certainly does not reflect the standards of courtesy and hospitality that we strive to deliver throughout the resort. Your comments have been noted and will be addressed with the team concerned.That being said, the greatest compliment we could possibly receive is knowing that you enjoyed your stay so much that you have already booked your return visit for another two weeks in September.We would like to thank you sincerely for your trust and loyalty. The entire Bel Azur team looks forward to welcoming you back on 15 September for another memorable holiday.Warm regards,Haykel AkroutGeneral Manager – Bel Azur Hotel

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