Radisson Blu Resort & Thalasso Hammamet

Recent Reviews: 2251

• User:R4342KPnadineh

  Trip type: Couples

  Staff let the hotel down

  11 Sept 2026

  Location of hotel is beautiful, the beach is one of the best I have ever seen. Plenty of sun beds and attentive life guards. Hotel pool so serene and clean. The rooms were a little dated but perfectly adequate and the sea view was amazing. Beds super comfy The let down of the hotel is some of the staff, mostly at the pool bar. Stayed all inclusive and asking for drinks felt like a burden. Staff seemed to look down upon you. Attitude changed after tips provided but then attitudes back to rude once other staff started shift. Water seemed to be handed over begrudgingly and is only available to collect at the bars when open or from a dispenser in the food area. You can’t fill up a big bottle from the dispenser. You can’t take more than one water at a time which can be inconvenient if two people would like a bottle each to sit in the room and relax with. The pool bar service became so awkward and offensive we decided to pay for premium beers instead of using all inclusive for our drinks, never experienced this going all inclusive. The head barman at the evening bar very attentive, you should get him to show the day staff how to treat guests, His manner was the same to everyone no matter what their nationality and he was full of smiles and welcoming. After the poor pool bar service We ordered some becks for the beach. Two of the bottles had been opened and were half filled with water. The bottle caps already clearly been popped and then added back on. We did not take this to management as we knew the response would be ‘we don’t understand what you mean’ or a similar type of conversation that one Doesnt want to be having infront of other guests who don’t drink alcohol, also did not want to be looked down upon even more for complaining . Undecided on weather to return to Tunisia , love the location but did not feel welcomed at all. This is surprising as no tourism is equal to lesser jobs for the people. I feel the hotel is geared more towards local Tunisians and French which is great but English not so welcome which is a shame. We tried Tunisia as it is a lot cheaper than Turkey but I think the service is reflected in the price Sofia CH, Service clients/Réception at Radisson Blu Resort & Thalasso, Hammamet, responded to this review Dear Valued Guest,Thank you for taking the time to share such detailed feedback about your stay.We are pleased to know that you enjoyed our beautiful location, beach, pool, sea view and the comfort of your room. However, we are genuinely sorry to hear that some aspects of the service, particularly at the pool bar, did not meet your expectations and made you feel unwelcome.Please be assured that the experience you described does not reflect the level of service we aim to provide to our guests. We also take your comments regarding the water service and the beverages very seriously.Had you shared these concerns with our Guest Relations team during your stay, we would have taken the time to listen to you carefully and consider all your claims with the relevant departments in order to investigate and address them appropriately.We sincerely regret that you left with this impression and appreciate your honest feedback, which gives us an opportunity to review these points with our teams and improve our service.Kind regards,

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• User:Susiewong5708

  Trip type: Friends getaway

  Excellent hotel amazing stay

  09 Sept 2026

  Stunning hotel excellent facilities.. food is very varied & good quality. Entertainment team work hard would definitely recommend & will be back Sofia CH, Service clients/Réception at Radisson Blu Resort & Thalasso, Hammamet, responded to this review Dear Valued Guest,Thank you very much for your wonderful feedback. We are delighted to know that you enjoyed our facilities, the variety and quality of our food, and the efforts of our entertainment team.We truly appreciate your recommendation and look forward to welcoming you back for another enjoyable stay.Kind regards,

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• User:Olivier O

  Trip type: Friends getaway

  Great great great!

  06 Sept 2026

  I had great time here and it was perfectb, dinner good, Sofiene was a great Guy! Helped us a lot and mustafa also!! Both great, and Islem also perfect service, we had great experience Sofia CH, Service clients/Réception at Radisson Blu Resort & Thalasso, Hammamet, responded to this review Dear Olivier,Thank you very much for your wonderful feedback! We are delighted to know that you had a great experience with us and that you enjoyed the dinner. Sofiene, Mustafa and Islem will be very happy to hear about your kind words.We truly appreciate your recognition and hope you had a memorable stay with us.Kind regards,

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• User:Alyona B

  Trip type: Family

  Bad service

  03 Sept 2026

  We are currently staying here. Staying at this hotel has taught me exactly what a lack of service and customer focus looks like.Housekeeping service does not include replacing towels; they take away the dirty ones but don't put out clean ones—you have to ask for them separately and then wait. You have to pay a €20 deposit for each beach towel. The beach towels are dirty and stained, and you can't even get them before 10 a.m. This is very inconvenient, as we are used to going to the beach at 7 or 8 a.m. It is also impossible to get towels in the evening because, according to the staff, there simply aren't any available.The staff deserves a special mention. Most of them are rude and impolite—especially in the bars and the restaurant. You can't even order a coffee at the lobby bar., The barmen refuses, saying I can get coffee or water at the beach. But why should I have to go to the beach when I’m currently in the lobby area working on my laptop?Housekeeping is poor—barely noticeable—though the room itself isn't bad.In the three days we’ve been at the hotel, we haven't managed to meet the guest relations manager; she is never around. Sofia CH, Service clients/Réception at Radisson Blu Resort & Thalasso, Hammamet, responded to this review Dear Alyona,Thank you for taking the time to share your feedback. We sincerely regret that your experience has not met your expectations, particularly regarding housekeeping, towels, and the service you received in some of our outlets.We are sorry for the inconvenience caused by the delay in providing clean towels and understand how frustrating this can be, especially when you are planning an early morning visit to the beach. Your comments regarding the condition and availability of beach towels have also been duly noted and shared with the concerned teams.n area. As the role involves not only assisting guests at the desk but also following up on guest requests, coordinating with several departments, handling complaints and various operational tasks throughout the hotel, we may occasionally be away from the desk. Should you not find us there at a particular moment, our reception colleagues are always available to contact us or assist you in reaching us.Regarding Guest Relations, we would like to clarify that our Guest Relations team is available at the desk located directly in front of the reception area. As we may occasionally be assisting guests elsewhere, we may not always be at the desk at a particular moment. Should you not find us there, our reception colleagues are always available to contact us or assist you in reaching us.We are also sorry to hear about your interactions with some members of our team. Courtesy and attentive service are essential to us, and your comments will be shared with the concerned departments for follow-up.Please accept our sincere apologies for the inconveniences encountered during your stay.Kind regards,

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• User:Ayah E

  Trip type: Family

  Amazing experience

  22 Aug 2026

  Stayed in 381 karima was absolutely amazing cleanliness was perfect! She was so sweet and friendly definitely recommend! Sofia CH, Service clients/Réception at Radisson Blu Resort & Thalasso, Hammamet, responded to this review Dear Mrs Aya,Thank you very much for taking the time to share your wonderful feedback.We are delighted to know that you enjoyed your stay in room 381 and that Karima contributed to making your experience so pleasant. Your kind words about her sweetness, friendliness, and attention to cleanliness are truly appreciated.We will be very happy to share your compliments with Karima and the entire team, as recognition from our guests is always a great motivation for our colleagues.Thank you once again for your recommendation. We hope to have the pleasure of welcoming you again for another wonderful stay.Kind regards,

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