Vincci Saphir Palace & Spa

Recent Reviews: 2649

• User:Karen L

  Trip type: Couples

  Not 5 star

  21 Sept 2026

  Currently staying here and felt I should do a review which I have never done whilst still on holiday. Surroundings are lovely..housekeeping, dirty towels are taken and replenished daily but after 5pm, they brought hand towels after 6 p.m yesterday. Had to wipe around the sink this morning as there had been white marks a coupe of days. Breakfast is the worst meal, not much choice in fruit etc..can always find sonething lunch and dinner. Yesterday the pool bar ran out of pina colada was told to go to hotel bar, main bar ran out of vodka early evening this is not 5 star service. Vincci Saphir Palace, Propriétaire at Vincci Saphir Palace & Spa, responded to this review Dear Karen,Thank you for sharing your feedback. We are pleased that you appreciated the surroundings and our housekeeping service. Your comments regarding towel delivery, room cleanliness, breakfast selection and bar availability have been noted and shared with the relevant teams for follow-up.We appreciate your feedback and hope you enjoy the rest of your stay with us.

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• User:Idir M

  Trip type: Family

  worst hotel in the world

  20 Sept 2026

  Honestly, this was one of the worst hotel experiences of my life.We paid a very high price for a 5-star hotel, expecting comfort and a relaxing holiday. Instead, we spent our entire stay dealing with problems.Our first room was *disgusting*: dust everywhere, hair ion the pillows, poor cleanliness and barely any electrical outlets. My wife is pregnant and has allergies, and she could barely sleep because of the condition of the room.And then comes the noise. The hotel is right next to the Medina, so the concerts and music continue until around 3 AM. Forget about getting a good night's sleep. On top of that, we could hear the road, the noise from reception and even vacuum cleaners at 6 AM.We asked to change rooms after my wife spent an almost completely sleepless night and was literally in tears. After a lot of insistence, we finally got another room.Unfortunately, the new room had another problem: the air conditioning made an unbearable noise all night We went down to reception repeatedly asking for someone to fix it. A technician came, supposedly fixed it, and… the noise continued all night.We paid to relax. Instead, we barely slept for the entire stay.Even getting basic things like towels became a struggle.The pool was another disappointment. My wife developed skin irritation after using it. The pool staff were also extremely unpleasant, with sunbed attendants asking us to move so that their friends could take our places. The pool bartender was even insulting and using vulgar language in ArabicThe food was completely ordinary and nowhere near what you would expect from a 5-star hotel.What makes this even more frustrating is that we had been genuinely excited about this trip. Instead of relaxing, we spent our holiday complaining, waiting, changing rooms and trying to get basic servicesI honestly don't understand how this hotel can call itself a 5-star property.We didn't leave feeling like we had enjoyed a holiday. We left feeling relieved that we could finally leave.A complete waste of money and an experience I deeply regret. Vincci Saphir Palace, Propriétaire at Vincci Saphir Palace & Spa, responded to this review Dear Guest,Thank you for sharing your feedback. We have taken note of your comments regarding the room, noise, air conditioning, pool service, towels, and food. Your remarks have been shared with the relevant departments for follow-up and improvement, with the aim of maintaining the standards expected of our guests.

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• User:Kerrie J

  Trip type: Couples

  Wonderful staff, excellent food Lovely peaceful Holiday

  19 Sept 2026

• User:Alex T

  Trip type: Family

  THE WORST HOTEL EXPERIENCE I HAVE EVER HAD — A COMPLETE DISGRACE

  03 Sept 2026

  THE WORST HOTEL EXPERIENCE I HAVE EVER HAD — A COMPLETE DISGRACELet me start from the beginning.We arrived at the hotel at 1:00 PM. What followed was absolutely unbelievable. We were kept in the lobby for EIGHT HOURS, treated as if we were an inconvenience rather than paying guests. We finally got access to our rooms at around 9:00 PM.And that was only the beginning.We were a group of 47 people, and almost everyone experienced serious problems with their room. The beautiful rooms shown in the hotel’s online photos apparently exist only on the 4th floor. The other rooms were completely different: old furniture, terrible cleanliness and an overall shocking condition.After lengthy discussions and repeated complaints, we eventually managed to get rooms on the 4th floor — which, quite frankly, was the minimum we expected, because that is what we paid for.Then came another nightmare: THE AIR CONDITIONING DID NOT WORK.We were forced to endure temperatures of around 30°C inside our rooms, making it almost impossible to sleep or even stay comfortably inside. We complained repeatedly. “Tips” were given. Promises were made. And still — nothing was fixed.The discomfort was total.And speaking of “tips” — this hotel seems to have a very strange understanding of hospitality. If you do not give a tip, some of the bartenders treat you like you are not even a human being. The situation with the beach bar was particularly unacceptable. The attitude of the bartender there was so inappropriate that I genuinely wonder how someone behaving like that can work in hospitality.And the smell… everywhere you go, you can smell food. It is simply unpleasant.Even something as basic as a late check-out becomes another opportunity to extract money from guests. If you ask to stay a little longer because your departure is later, you are charged €20 PER HOUR.Let me make something absolutely clear:These were not isolated incidents. ALL of these problems were experienced by members of our group of 47 people.After travelling to many places and staying in hotels all over the world, I can honestly say:I have never experienced such a complete lack of respect for paying guests.The most disturbing part is the so-called “tips.” In this hotel, they do not feel like tips or gestures of appreciation.They feel more like bribes you are expected to pay in order to receive the basic services you have ALREADY PAID FOR.That is not hospitality.That is not customer service.And that is certainly not acceptable.My conclusion is simple: I DO NOT RECOMMEND THIS HOTEL.If you are considering staying here, think twice — because the beautiful pictures online do not tell the whole story.A truly disappointing and unacceptable experience from beginning to end. Vincci Saphir Palace, Propriétaire at Vincci Saphir Palace & Spa, responded to this review Dear Customer,Thank you for sharing your feedback. We sincerely regret that your stay did not meet your expectations and apologize for the inconveniences you experienced.Your comments regarding the rooms, air conditioning, service and check-in experience have been noted and will be shared with the relevant departments for review and improvement.We are truly sorry that we were unable to provide you with the experience you expected and appreciate your feedback.

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• User:Mohamad K

  Trip type: Couples

  Salim the Legend

  03 Sept 2026

  Everything was great with the help of Salim.Salim was the nicest person to help in this hotel and he also booked us for Pirate ship and Camel riding which was fun and my wife and I really enjoyed it. Vincci Saphir Palace, Propriétaire at Vincci Saphir Palace & Spa, responded to this review Dear Customer,Thank you very much for your wonderful feedback! We are delighted to hear that you had a great stay and that Salim contributed to making your experience even more enjoyable.We are also happy to know that you and your wife enjoyed the pirate ship and camel riding experiences. Your kind words will certainly be shared with Salim and the whole team.We look forward to welcoming you and your wife again for another memorable stay

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