Nour Palace Resort & Thalasso

Recent Reviews: 3164

• User:Bella K

  Trip type: Family

  NOUR PALACE HOTEL STAY

  14 Apr 2026

  So we landed at enfidha airport and had a private car to take us to Nour palace hotel which was 2 hours away. We arrived and were taken to our family room which was a good size and we had a view of the golf course and sea. The rooms were clean. Facilities great as they have indoor and outdoor pools with an inside jaccuzi. The stay was all inclusive and there was too much to eat. We cannot fault the receptions bar one muhammad who never even smiled at us. The rest were amazing. The food staff yaseen, hassan, Mokhtar, Omran and the rest were the BEST, always attentive and friendly. Thank you guys. Outside the restaurant there is a cleaning lady who keeps the toilets clean and she was always smiling and amazing. We used the hotel massage and spa 3 times...the relaxation massage was only £18 and so relaxing i had the thalasso spa facial which was amazing as well at £40 Hajia is an experienced facialist and her hands are so light and magical. The lady at reception did make a lot of booking mistakes but best to jusy walk in.The beach was lovely but they were renovating the entrance to the beach so disappointed we could not use the loungers. 🙃The hotel is huge and has lifts that work and good to get them steps in. It was always clean and neat.There is a bar near the main foyer which is open 24 hrs so we got our english tea and coffee fixes here and the staff are friendly.Overall a great location as all the cafe shops and restaurants like espadon and chichkhan are 5 mins away. We always ordered a taxi at reception and it was fixed rate 10 TD during day and 15 TD after 9pm which is a bargainWe will visit again

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• User:Flyer02390715323

  Trip type: Family

  Great staff let down by one particular reception staff .

  11 Apr 2026

  Subject: Mixed Experience – Great Staff Let Down by ReceptionI am leaving today with mixed feelings. While most of the staff here have been incredibly friendly and helpful—to the point where I’ve given several 10-dinar tips—the reception staff member working during my checkout was a major disappointment.He was miserable, never stood up to greet us, and didn’t even offer a simple "thank you" when I handed over my keys. His lack of professionalism and basic courtesy completely fails to match the high standard set by the rest of the team. Because of this specific experience, we will not be rebooking at this hotel.

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• User:Rebecca J

  Trip type: Family

  Lovely hotels but needs upgrades

  09 Apr 2026

  We fell in love with Nour Palace in 2010 on our honeymoon and this was our third visit, and we felt we needed to write this review as we were disappointed. Unfortunately the hotel fell short of both our previous experiences and what we would expect from a five-star hotel. While there are still some positives, the overall standard has clearly declined, with many of the small touches that make a luxury stay feeling noticeably absent.The rooms are spacious and the beds are comfortable, but they are very outdated and in need of refurbishment. Towels were threadbare and at times didn’t feel clean. There were no bathrobes or slippers provided, the minibar was empty, and there was no welcome fruit—details you would normally expect at this level. Housekeeping also felt quite minimal rather than thorough.The food was another disappointment. It was repetitive with limited choice, particularly at breakfast, which did not meet five-star expectations. However, desserts were a standout—clearly the work of a very talented pastry chef.Drinks were poor overall. There were no fresh juices, coffee came from machines and was overly sweet and low quality, and there was no decaf option available.There was limited entertainment on arrival as would be expected this time of year, but a team had just started as we were leaving. They were super friendly and full of energy —especially Shady and Yusuf.Facilities are mixed. The outdoor pool area is beautiful, but the indoor pool, while a good size, has limited opening hours. The gym is very disappointing, with restricted access and outdated or unusable equipment.On a positive note, the staff throughout the hotel are friendly and helpful, the location is excellent for visiting Mahdia, and the architecture of the hotel is truly beautiful.Overall, the hotel has great potential but clearly needs significant investment to bring it back up to a true five-star standard. Rooms are slowly being renovated, so hopefully it will return to its former glory in the near future. Web Master, Marketing at Hotel Nour Palace Resort & Thalasso, responded to this review Dear Guest,We sincerely thank you for your loyalty since 2010 and for this detailed feedback. We are sorry that this third stay did not meet your expectations.Your comments regarding the outdated rooms, the quality of the linens, and the food have been passed on to our teams. A renovation program is already underway to restore the Nour Palace to its 5-star standard. We are delighted that you enjoyed our pastries, our location, and the energy of Shady and Yusuf.We hope to regain your trust during a future visit to show you the improvements we have made.Sincerely,WebmasterHotel Nour Palace

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• User:Sofia E

  Trip type: Family

  Good hotel

  09 Apr 2026

  We had a great time, the animation team was amazing especially mady, hopefully next we will come back when its bit hotter. Web Master, Marketing at Hotel Nour Palace Resort & Thalasso, responded to this review Dear Guest,We sincerely thank you for taking the time to share your positive experience following your stay at our hotel. We are delighted to hear that you had a wonderful time with us.Your appreciation of our entertainment team, and especially Mady, means a great deal to us. We will be sure to pass on your compliments to her, as they are a great source of motivation for our team.We have noted your wish to return when the weather is warmer and would be delighted to welcome you back for another memorable experience. We hope to see you again very soon!Sincerely,WebmasterHotel Nour Palace

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• User:Alaya H

  Trip type: Family

  A Perfect Family Stay at Noor Place Mehdia

  06 Apr 2026

  We had a wonderful stay at Noor Place in Mehdia as a family with our three girls. The hotel was clean, comfortable, and had a lovely, relaxing atmosphere that suited us perfectly.A special thank you to Molly, the Guest Relations Assistant, and the receptionist for their kindness and warm welcome — they made us feel truly at home and were so attentive to our family’s needs.It was a memorable stay for all of us, and we would happily return. Highly recommended! Web Master, Marketing at Hotel Nour Palace Resort & Thalasso, responded to this review Dear Guest,Thank you so much for your wonderful review and recommendation.We are delighted to read that you thoroughly enjoyed your stay at the Nour Palace & Thalasso, particularly our location on the Mediterranean coast, the quality of our service, and the comfort of our rooms.Your satisfaction with the cuisine, from the varied appetizers to the main courses and desserts, is a true reward for our kitchen teams who strive every day to offer a generous and delicious menu.We are also very touched by your kind words about our staff and management. Your appreciation is a great source of motivation for us to continue providing impeccable service.It will be a real pleasure to welcome you back for another equally exceptional stay.Sincerely,WebmasterNour Palace & Thalasso

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