Antares Residence

Recent Reviews: 1058

• User:Berkay Kurtulus K

  Trip type: Friends getaway

  perfect

  10 Oct 2026

  everything was perfect especially from front desk mr berkay Hotel Management, General Manager at Novotel Istanbul Zeytinburnu, responded to this review Sayin Misafirimiz,Degerli yorumunuz için tesekkür ederiz. Konaklamaniz sirasinda her seyden memnun kalmis olmaniz bizleri son derece mutlu etti.Özellikle Ön Büro ekibimizden Berkay Bey hakkindaki nazik sözlerinizi duymaktan büyük memnuniyet duyduk. Kendisine iletecegimiz takdiriniz, tüm ekibimiz için önemli bir motivasyon kaynagi olacaktir.Sizi en kisa zamanda yeniden otelimizde agirlamaktan mutluluk duyacagiz.Saygilarimizla, Mustafa Çekiç Önbüro Müdürü

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• User:Fenn K

  Trip type: Couples

  Disappointed and frustrated

  14 Sept 2026

  How is this a four star hotel? Tried 4 times for laundry, only one water bottle in the room and no sign of towels at the pool. That’s ok …it was being used by a loud party all night anyway. We have used Novotels all over the world but this one shouldn’t be on your visit list. Hotel Management, General Manager at Novotel Istanbul Zeytinburnu, responded to this review Dear Guest,Thank you for taking the time to share your feedback with us.We are sincerely sorry to hear that several aspects of your stay did not meet your expectations. We particularly regret the difficulties you experienced when trying to arrange laundry service, as well as the inconvenience regarding the water supply and pool towels. These are important details of the guest experience, and we understand your disappointment.We are also sorry that the noise from the pool area affected your comfort during the night. We appreciate how frustrating it can be when a peaceful night's sleep is disturbed, and we will share your comments with the relevant teams for further review.As a valued guest who has stayed at Novotel properties around the world, we are especially sorry that your experience with us did not reflect the standards you have come to expect from the brand.Your feedback has been shared with the respective departments, and we will continue working to improve our services and ensure a more consistent experience for our guests.We hope to have the opportunity to welcome you again and provide you with the experience you expect from Novotel.Kind regards,Hotel Management

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• User:Marie D

  Trip type: Couples

  Do not stay at the NOVOTEL in Istsnbul

  08 Sept 2026

  In April 2026 we made a two night reservation to see Istanbul before our Trafalger tour starting Sept 11. When we arrived after a 20 hour flight from SLC and havibg confirmed we would be arriving after 1800. When we arrived at1800 the reservation had been cancelled and there were no other rooms available. Hotel Management, General Manager at Novotel Istanbul Zeytinburnu, responded to this review Dear Guest,Thank you for taking the time to share your feedback with us.We are sorry to hear about the inconvenience you experienced. However, following a review of the reservation, we would like to clarify that the booking in question was made as a non-guaranteed reservation and was cancelled in accordance with our applicable reservation terms and conditions.Our reservation and cancellation policies clearly define the conditions under which non-guaranteed reservations may be released. Therefore, although we understand that you had informed us of your expected arrival after 18:00, the reservation was not guaranteed, and the room could not be held beyond the applicable conditions.That said, we fully understand how disappointing this must have been, especially after such a long journey. We appreciate you bringing this matter to our attention, and we will take your feedback into consideration as we continue to review and improve our guest experience.We sincerely hope to have the opportunity to welcome you again in the future and provide you with a more positive experience.Kind regards,Hotel Management

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• User:Raed B

  Trip type: Business

  Worst service ever. Staff seems demotivated to serve their customers.

  07 Sept 2026

  I’m trying to order food from the room service for the last half an hour. They room service number is always engaged. I tried to reach them the reception, but phone gets disconnected after they transfer me. Worse, the reception stopped answering my call after three times trying to reach the room service through them. Is this the service level Accor is proud of???? Hotel Management, General Manager at Novotel Istanbul Zeytinburnu, responded to this review Dear Guest,Thank you for taking the time to share your feedback.We sincerely apologize for the frustrating experience you encountered when trying to reach our Room Service and Reception teams. We fully understand how disappointing it must have been to make several attempts to place an order and not receive the assistance you expected.The difficulties you experienced with our telephone lines and the lack of response from our team are certainly not the level of service we aim to provide. Your comments have been shared with the relevant departments so that we can review what happened and take the necessary steps to prevent a similar situation from occurring again.We truly appreciate your feedback, as it helps us identify areas where we need to improve. We hope to have the opportunity to welcome you again and provide you with the service and experience you should expect from an Accor hotel.Kind regards,Hotel Management

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• User:Ahmad A

  Trip type: Solo travel

  Novotel Istanbul Zeytinburnu Novotel Zeytinburnu

  02 Sept 2026

  Excellent service, friendly and helpful staff. I encourage you to visit. Hotel Management, General Manager at Novotel Istanbul Zeytinburnu, responded to this review Dear Guest,Thank you very much for your kind feedback and recommendation.We are delighted to hear that you enjoyed the service provided by our team and found our staff friendly, helpful, and welcoming. Delivering exceptional hospitality and creating memorable experiences for our guests is always our top priority, and your comments are a great encouragement for all of us.We truly appreciate your support and look forward to welcoming you back to Novotel Istanbul Zeytinburnu on your next visit.Kind regards,Mustafa Cekic Front Office Manager

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