Hotel Cesar Palace

Recent Reviews: 82

• User:CristinaNistor

  Trip type: Friends getaway

  Disappointing stay and unprofessional staff.

  10 May 2025

  Stayed there with my friend for 2 weeks. There is a swimming pool but unfortunately it is really small and shadowy all the time, therefore we couldn’t stay there for sunbathing or swimming. The hotel itself is not a very clean one and the housekeeping didn’t clean our room for 2 days nor they changed our bedsheets. Our room was on the fifth floor and the restaurant on the sixth floor. The music (live music) was very, very loud every night until morning time. There is wi-fi which it has a weak connection and on top of that one day it didn’t work at all so from 8am until 12pm. We had to continuously talk to the receptionist and ask for it to be fixed. She kept telling us that a technician will fix it and it will work in 5 minutes but it worked again after 4 hours. One day the girl from the room service didn’t bother to bring our change back, we had to call the reception few hours later and ask for it. We left on the 11th of May and once we went at the reception to leave our keycard the receptionist told us that we have to pay 8.300 TND from the 5th of May at 16:30 for some drinks that we had at the bar from the swimming pool. Told her that we have never been at the bar or swimming pool and every time we were ordering something in our room or if we ate at the restaurant we paid our bill every time. She didn’t believe us so she called the woman from the bar who didn’t believe us either until we showed them pictures from the 5th of May to prove that we were in Monastir that day until late evening. At the restaurant, Minyar was amazing all the time, her service was excellent but, unfortunately because of other things that happened during our stay we wouldn’t recommend this place. saaid , Service clients/Réception at Hotel Cesar Palace, responded to this review Dear Cristian,Thank you very much for taking the time to share your impressions following your stay at our establishment. We sincerely apologize for the inconveniences you encountered, and we regret that your experience did not meet your expectations.We have carefully noted your comments regarding the cleanliness of the room, the size and location of the pool, as well as the noise from the restaurant. We understand the importance of these factors in ensuring a pleasant stay, and we will take the necessary steps to improve these aspects.We are also sorry for the issue with the Wi-Fi connection, which affected your comfort, and for the confusion regarding the payment for drinks. It is unacceptable that you had to spend so much time resolving this situation. We will review our procedures to ensure that such incidents do not occur again in the future.Nevertheless, we appreciate that you highlighted Minyar's service, and we will pass on your compliments to her. She is an exceptional member of our team, and we are pleased that she positively contributed to your experience at the restaurant.We hope that despite these inconveniences, you will give us another opportunity to provide you with a much more pleasant stay. Please feel free to contact us for any further information, and we would be happy to welcome you back under better conditions.Kind regards,Said M'RADReservation ManagerHotel Cesar Palace - Sousse

  Read more

• User:LisanLeanne

  Trip type: Family

  Hotel definitely not worth the 4*

  02 Aug 2024

  The room we had to start with was very large, with 4 small double beds for myself and my 2 teenage daughters. However, it was very loud with the room facing the main road through Sousse. The air con didn't work properly and there was barely any WiFi throughout the hotel. The pool was lovely, although slightly dilapidated with a few tiles coming off. We had to change room halfway through the week due to the flush mechanism on the toilet not working. The hotel is rated as 4*; I would give it a 2, 3 with some work being done. Atef BHR, Propriétaire at Hotel Cesar Palace, responded to this review Dear Lisan,Thank you for taking the time to share your feedback. We are truly sorry that your stay did not meet your expectations. We take your comments regarding the room, air conditioning, WiFi, and maintenance issues very seriously and will address them with our team to make the necessary improvements.We are pleased to hear that you enjoyed the pool, and we appreciate your honest feedback as it helps us improve our services. We hope to have the opportunity to provide you with a better experience in the future.BHR HOTLES

  Read more

• User:Iheb R

  Trip type: Couples

  Its the sheam you will loose customers

  01 May 2023

  I'm writing to complain about the terrible service.first of all, the security in front of the door is impolite (even with regular customer).he always ask about money and cigarettes.i m so disappoin

• User:littleun1

  Trip type: Solo travel

  When in Rome

  30 Mar 2022

  I Have started by saying when in rome as I was in Tunisia not England and we should accomadate for this looking at past reviews i find some postings unfair so let’s begin on check in i was greeted by a lovely chap Said who is very knowledgeable friendly and helpful and as the week progresses became a friend the room was large room 319 a corner room at the back of the hotel above the pool the room was spotless and cleaned daily by lovely ladies i went B&B the Breakfast was free so don’t expect a full all you can eat there was coffee fruit juice and a continental breakfast on the top floor in the restaurant which you can also book evening meals with a great view the bar and pool area is very clean and the staff are very helpful bringing little treats as the night goes on there is security on 24 hours which is pleasant to see the security guy is very friendly helping you in and out of taxis etc all in all a very pleasant stay i will be back in june and will definitely use this great hotel when you visit please say Hi to Said from me (Dave) also please don’t let some of the earlier reviews put you off of this Fab place Thankyou Team Caesar for a great memorable holiday I will be back

  Read more

• User:Stay08171010829

  Trip type: Couples

  Cesar’s sucks

  09 Nov 2021

  Go somewhere else if you have a choice. Terrible customer service. We traveled with 2 people in wheel chairs. The entire complex is inaccessible. No ramps to conference area. What elevators they do have around stair areas are locked, not staffed and out of order. After standing in a huge line to check in the desk clerk told us the “the computers are always messed up”. When asking for directions to try to navigate around obstacles to wheel chair access staff was either rude or disinterested. Most staff seems overwhelmed. Toilet in room would not refill. Based on previous customer service experience was not worth reporting so we used bathroom in adjoining room. Would not stay here again for free. GO SOMEWHERE ELSE.

  Read more