Movenpick Resort & Marine Spa Sousse

Recent Reviews: 5643

• User:Alexandru H

  Trip type: Family

  a bad experience and a wasted holiday

  08 Jun 2026

  I had high expectations for this hotel based on its 5-star rating, but unfortunately my experience was disappointing.The problems started at check-in, where I had to wait approximately one and a half hours because my room was not ready. After a long journey and flight, this was frustrating and not what I would expect from a luxury hotel.During my stay, I often felt ignored by the staff. At the bar, it was difficult to get service and I was frequently overlooked. Breakfast was particularly disappointing. On one occasion, a waiter argued with me, which I found highly unprofessional. Most mornings, there were very few clean tables available, and many tables were left dirty for long periods. After politely asking for a table to be cleaned, I was directed to a table that was still not properly prepared, and no cutlery was provided.The room itself also had several issues. The balcony railing was rusty, damaged, and felt loose. As a parent, I did not feel it was safe enough for my child to be on the balcony, which was a serious concern. Safety should be a priority, especially in a hotel that welcomes families.In addition, there was no iron or ironing board available in the room, which I would normally expect in a hotel of this category. During my stay, there was also a power outage, causing further inconvenience.Another major issue was the internet connection. The Wi-Fi was unreliable and frequently problematic, making it very difficult for me to work online during my stay. For a modern 5-star hotel that caters to international guests and business travelers, a stable internet connection should be a basic requirement.Dinner service was acceptable and was probably the best part of my experience. However, it was not enough to make up for the numerous issues encountered throughout the stay.Overall, I do not believe this hotel delivers the level of service, maintenance, and attention to detail expected from a 5-star property. While the location and facilities may have potential, the poor service, lack of cleanliness, maintenance problems, unreliable internet, and safety concerns made this a disappointing experience. Unfortunately, I would not choose to stay here again and cannot say that it deserves its 5-star rating based on my experience.

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• User:Ieva S

  Trip type: Solo travel

  Classy place for tourists who is looking some good relaxing quality.

  31 May 2026

  Location is great. Suitable for walks, if you need a break from the hotel food - there are places around or just across the street. You can walk by the beach both ways. Pharmacies, souvenir shops, grocery stores are nearby.Atmosphere at the hotel is classy, not too shiny. I loved that it’s kind of a quet place, no annoying animation or loud music so it’s great if you are looking for a place to relax and just chill. There were some live music during the breakfast of dinners, at the terrace as well. The rooms are nice, cozy and bright. It has a feeling that they are a little old already but that doesn’t bother too much. The bathrooms are really dark but I was able to live with that. Value is ok for this class hotel. It’s worth to pay for the sea view room because you get a really nice view for sure. You can hear the sea waves. I am not sure if the value for the food is worth it though because the variety of the dishes is not that great. I mostly ate the same thing for breakfast and dinner. They should definitely work better on the food because I people might have higher hopes as for 5* hotel. Cleanliness is fine. Housekeeping team is doing quite alright. Pf course you can always be picky and look for the things to pick on. I do like things clean but it wasn’t too bad.The staff is helpful but they are more attentive to you if you tip them well which is totally normal. The receptionist Yahya was very kind and attentive, I got the room that suited me best! Thank you for being so professional! The waiter Hichem left me speechless with his attentiveness to the details, he was so caring and attentive. Thank you Hichem! Waled, the waiter at the beach was doing a great job too. Taking care of so many people at the same time and not forgetting things that you have asked for is really impressive. So to sum up - good vacation at Movenpick! Work more on the food you guys because everything else is quite awesome while staying at your hotel!

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• User:Shamy M

  Trip type: Family

  Absolutely beautiful hotel

  27 May 2026

  We had an amazing stay at Mövenpick Hotel in Sousse. The hotel was absolutely beautiful, especially the stunning sea view from the room — waking up and seeing the ocean every morning was unforgettable. The atmosphere was relaxing, clean, and luxurious.The staff were all so lovely, friendly, and welcoming throughout the stay. They always made sure we were comfortable and were happy to help with anything we needed. Their kindness and professionalism really made the experience even more special.I would definitely recommend this hotel to anyone visiting Sousse and I can’t wait to come back again!

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• User:ammarsamm

  Trip type: Friends getaway

  Bad room _ renovation needed

  27 May 2026

  Bad room and quality are miserable. The room disgusting no hygiene The bathroom is not clean and need renovation as it is not working.

• User:Rahim R

  Trip type: Family

  Family Birthday Holiday

  25 May 2026

  We stayed at Mövenpick Resort & Marine Spa Sousse from the 17th for 7 nights. Overall, we enjoyed our stay, especially the beautiful views and the decent beaches with clear water. The beach area felt safe as there was security present throughout the day, and there were plenty of affordable water activities available such as jet skiing and parasailing, which were much cheaper compared to many EU or Middle Eastern destinations.The pool staff were hardworking, polite, and always helpful with towels and assisting families with children. The reception ladies were also very professional, helpful, and communicated well whenever we had issues or questions.However, one of the biggest disappointments during our stay was the ongoing construction work near the pool area. There was constant noise from trucks, digging, hammering, and other building works throughout the day. Dust and sand were also blowing towards the pool area, which affected the overall atmosphere. Guests come on holiday to relax and enjoy peace and quiet, so this was quite frustrating and should ideally have been communicated beforehand or managed better.We also had an issue with the room setup. We booked expecting a larger bed arrangement as it was myself, my partner, and my son staying together, and we specifically requested a super king-size bed. Unfortunately, this request was not actioned, and the standard double bed felt too small. This was disappointing considering we paid a significant amount for the trip to celebrate both my son’s and parents’ birthdays.The hotel beach itself is very nice, but I would strongly recommend adding a beach bar so guests can easily get drinks and snacks without needing to walk back to the pool area or wait for staff attention.The pool service also needs improvement. During our stay, there were only two staff members covering a large number of guests, and as a result we often waited 20–30 minutes for drinks or snacks.In the evenings, the reception/lounge seating area has a nice atmosphere with plenty of sofas and seating, but unfortunately the customer service there was poor. Staff were very slow when taking orders for drinks and snacks, which made the experience frustrating.If you are looking for lively entertainment or music around the pool area, this hotel may not be for you. The atmosphere was extremely quiet and there were very few activities throughout the day. Apart from some gym sessions, there was little entertainment provided. It felt quite boring at times unless guests created their own atmosphere with personal speakers and music.The indoor heated pool was good and relaxing, although the water is salty. The spa facilities, massages, sauna, and couples packages are also a positive feature for anyone wanting relaxation treatments.Regarding food, there is one main restaurant with a reasonable variety. While some dishes repeated, most evenings offered different meal options. However, the fruits and desserts were almost the same every day. Guests should also note that wet clothing is not allowed inside the restaurant, which is understandable. We also tried both the Spanish and Japanese restaurants, which require booking in advance, but personally we did not enjoy them much as many of the dishes felt very similar to what was already offered in the main restaurant.Overall, based on our experience and time spent at the resort, I would rate the hotel 4 out of 5. The resort has great potential thanks to its location, beach, and helpful staff, but there are several areas that need improvement. If management focuses more on guest feedback, improves entertainment, customer service speed, and avoids disruptive construction during busy holiday periods, it would definitely attract even more visitors in the future.

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