Amilcar

Recent Reviews: 2030

• User:David E

  Trip type: Family

  A good option, but needs some improvements

  05 Apr 2026

  This is my second stay at the property, and compared to 4 years ago, it was an improvement. Let’s start with the good: the rooms are great. Lucas and Vinicius are amazing at their job. Always looking after my family whenever we needed something. The area is great. Now for the areas of improvement. The rest of the service was average. Some were good, some barely did the bare minimum. The towels look like they were there since my last stay. They have chair covers for the pool chairs, but not enough. Several seats remained uncovered and it rains here a lot at night. The menu needs updating, or more variety. We were here for 7 nights and it got boring near the end. And finally the DJ. He was here two of the days. What was an absolute highlight 4 years ago with popular music that got the place humming, was awful this time. Dance music for a family environment. We aren’t at a club. We just want to have fun. And the staff knows it too, but maybe they don’t want to say something. Make a change here. Overall, this is a nice resort in the area. I would like to see a few more improvements to make the value justify the cost. Marketing Rede Carmel Hotéis, Proprietário at Carmel Cumbuco Resort, responded to this review Mr. David, thank you for sharing your experience and for staying with us again. We’re glad to hear that you noticed an improvement since your last visit and that the rooms, the location, and the attention from our staff—especially Lucas and Vinicius—contributed to your stay.We regret that some aspects did not fully meet your expectations. Our goal is to offer consistent service, well-maintained amenities, and a pleasant atmosphere for families, reflecting the standard we strive for in all areas.We greatly value your feedback. These points are important for ensuring the experience lives up to our guests’ expectations.Thank you for recognizing the hotel’s potential. We look forward to welcoming your family again and providing a stay that better aligns with what you appreciate.Bruna S. | Customer Relations Team.

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• User:Ana R

  Trip type: Family

  Wonderful Stay for Families

  02 Apr 2026

  Great resort for a family holiday, with a relaxed and welcoming atmosphere. The staff were very friendly and attentive throughout our stay.Breakfast was excellent, and Monique always greeted us with a warm smile.We would happily recommend it! Marketing Rede Carmel Hotéis, Proprietário at Carmel Cumbuco Resort, responded to this review Ms. Ana, thank you for sharing your experience and for recommending our hotel. We’re delighted to hear that our relaxing and welcoming atmosphere contributed to your family vacation.We’re thrilled by your compliments about our staff and the attentive service you received throughout your stay. Knowing that you enjoyed breakfast reinforces our commitment to helping our guests start their day off right.We look forward to the pleasure of welcoming you back soon for more special moments.Bruna S. | Customer Relations Team.

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• User:Javier V

  Trip type: Business

  Perfect Conpany offsite at the Carmel Fortaleza Paradise

  06 Nov 2025

  I came in a group business trip and everything was absolutely perfect from the hotel. Monique and Tiago are perfect! They made everything very nice for us Marketing R, at Carmel Cumbuco Resort, responded to this review Mr. Javier, it's a pleasure to receive feedback like yours!We are happy to know that you experienced the true adventure that we are so proud to provide!We prepared everything with great care so that your days would become unforgettable memories, and your words make us believe that we are on the right track.We will always welcome you with open arms!Isabel C. | Customer Relationship Team.

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• User:Luiza M

  Trip type: Couples

  Relaxing retreat

  22 Oct 2025

  Second time and coudnt be better! Cleber at Breakfast is so sweet and kind. Hotel is amazing! Staff really friendly and attentive. Marketing Rede Carmel Hotéis, Proprietário at Carmel Cumbuco Resort, responded to this review Sra. Luiza, ficamos felizes em saber que retornou e que sua segunda experiência foi ainda melhor! Agradecemos o carinho e o reconhecimento ao nosso colaborador, Cléber, que certamente ficará feliz com o elogio. Esperamos recebê-la novamente em breve para mais momentos de descanso e bem-estar.Bruna S. | Time de Relacionamento com o Cliente

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• User:Ayah A

  Trip type: Family

  Visit (5 days)

  16 Sept 2025

  A lot of fun activities to do, including horse riding (I loved chiquinho), swimming in the beach, kite surfing, boggy trips (a lot of stops, really nice to discover the city), and spa (including free sauna, and I also did the first massage in the catalog with Denise, she did an incredible job, sleeping after the massage is amazing). The breakfast is included for free with the stay and it’s really extensive and tasty (from 7am till 10am), you can also order tapioca and omelets for free in the breakfast. The room I’m at includes an espresso machine with good options like cappuccino. The room’s view is amazing. As for the lunch, I recommend going to local places, much more tasty (make sure to taste the coconut water on the stops of the boggy trip). You can also lend the bicycle for 2 hours for free and some beach socks too). Marketing Rede Carmel Hotéis, Owner at Carmel Cumbuco Resort, responded to this review Olá! É um prazer receber um feedback como o seu.Ficamos felizes em saber que você viveu a verdadeira experiência que tanto nos orgulhamos de proporcionar!Preparamos tudo com muito carinho para que seus dias se tornassem lembranças inesquecíveis e suas palavras nos fazem acreditar que estamos no caminho certo.Estaremos sempre de braços abertos para receber você!Antonio F. | Time de Relacionamento com o Cliente.

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