Crystal Paraiso Aqua Collection

Recent Reviews: 2821

• User:ravenmenge

  Trip type: Family

  great place

  28 May 2026

  We really enjoyed this place. Beautiful weather and good staff. First time Turkey. Recommended! The foods was great. Yudum is a great staff member, realy delightful. GRM PARAISO, Müşteri Hizmetleri / Ön Büro at Crystal Paraiso Verde, responded to this review Dear Guest,Thank you very much for taking the time to share your wonderful feedback.We are delighted to hear that you enjoyed your stay, the beautiful weather, our culinary offerings, and the overall atmosphere of our hotel. Knowing that your first visit to Türkiye was such a positive experience makes us especially happy.Thank you as well for your kind words about our team. We will be pleased to share your appreciation with our colleague. Positive feedback like yours is a great source of motivation for all of us.We truly appreciate your recommendation and hope to have the pleasure of welcoming you back to Crystal Paraiso Aqua Collection for another memorable holiday in the future.Kind regards,Oya TopalGuest Relations ManagerCrystal Paraiso Aqua Collection

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• User:Javed U

  Trip type: Family

  Good Holiday but Not Quite a 5* Experience

  20 May 2026

  I wouldn’t say this is a 5* hotel. Don’t get me wrong, the hotel itself is amazing, very big and the staff were all very friendly and helpful especially the restaurant staff. The pools were amazing and we spent most of our holiday there. The food was also good with lots of different options to try, and the fresh lemon/orange juice was amazing and very refreshing. The ice creams were very tasty too. However, the rooms could definitely do with an upgrade/refurbishment. We stayed as a family of 5 and the room felt quite tight. The bunk bed especially felt very shaky and rattled so much it felt like it could break at any moment.Entertainment throughout the week was disappointing overall. Only one night really stood out, which was the Butterfly Party. The rest of the week seemed more focused on live singers performing in foreign languages, which wasn’t really entertaining for us.We also asked about upgrading our room. At first, we were told all rooms were dirty and to ask again in the morning. When we asked the next morning, we were told nothing was available. After continuously asking for a bigger room, we were finally told we could upgrade — but it would cost £89 per day, which felt excessive and that we will need to go through our booking company. One other downside was that the indoor pool was out of service, which was a little annoying.Overall, we still had a good holiday because the hotel grounds, pools, food, and staff were great, but I personally wouldn’t class it as a true 5* experience. GRM PARAISO, Müşteri Hizmetleri / Ön Büro at Crystal Paraiso Verde, responded to this review Dear Guest,Thank you for taking the time to share such a detailed review regarding your recent stay at Crystal Paraiso Aqua Collection.We are pleased to read that you enjoyed many aspects of your holiday, especially our large pool areas, rich food selection, fresh beverages, delicious ice creams, and the friendliness of our team members. Your kind comments about our restaurant staff and hotel grounds are truly appreciated and will be shared with our teams with great pleasure.At the same time, we are sorry to learn that certain parts of your experience did not fully meet your expectations. Guest feedback is always very valuable to us, as it helps us continue improving both our services and facilities.Regarding your comments about the room and bunk bed comfort, please be assured that your observations have been shared with the relevant department teams. We understand that accommodation comfort is especially important for families traveling with children.We are also sorry that our entertainment program did not fully match your preferences. As an international resort welcoming guests from many different countries, we aim to offer a diverse entertainment concept throughout the week, including live music, themed parties, shows, and activities for different guest profiles and cultures.Concerning the room upgrade request, availability unfortunately depends on occupancy levels and room categories during the stay. In some cases, upgrade procedures may also need to be coordinated through the booking provider. We regret any inconvenience or misunderstanding this situation may have caused during your holiday.We would also like to kindly mention that the 5-star classification is an official international category awarded by the authorized tourism authorities to hotels that meet the required service, facility, safety, and operational standards. At Crystal Paraiso Aqua Collection, we continuously strive to provide a rich Ultra All Inclusive concept with extensive facilities, multiple dining options, large pool areas, family-oriented services, entertainment programs, and dedicated hospitality for guests from all around the world.Thank you once again for your balanced and constructive review. Nevertheless, we are pleased to know that you were able to enjoy your holiday overall.We would be happy to welcome you again in the future.Kind regards,Oya TopalGuest Relations ManagerCrystal Paraiso Aqua Collection

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• User:517Magdalenka517

  Trip type: Family

  Relaxed holidays

  26 Nov 2025

  It is a fantastic place for family holidays. Relaxed atmosphere, friendly staff. The area is huge and clean. The swimming pools are spacious with lovely warm water. Food is delicious and always available. The beach is wide, clean with a great beach bar. You get there everything you need to spend lovely time. We're happy to return next summer. GRM PARAISO, Müşteri Hizmetleri / Ön Büro at Crystal Paraiso Verde, responded to this review Dear Guest,Thank you very much for sharing your wonderful feedback and for choosing our hotel for your family holiday.We are delighted to hear that you enjoyed the relaxed atmosphere, the friendliness of our team, the spacious and clean areas, as well as our pools, beach and culinary offerings.It is truly rewarding for us to know that we were able to provide everything you needed for a pleasant stay.Your intention to return next summer is the greatest compliment we could receive.We look forward to welcoming you and your family back for another memorable holiday experience.Kind regards,Crystal Hotels CRMCrystal Paraiso Verde Resort & Spa

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• User:Maarja L

  Trip type: Family

  Nov tripp with kids

  03 Nov 2025

  We spent the last week of November at the hotel. Upon arrival, we were greeted by smiling staff at the reception. Since lunch wasn’t open yet, we were directed to the snack bar by the pool to eat. At first, we were given rooms in the last building, but later we had the opportunity to move to a family room in the first building with a view of the entire complex and the sea. Both rooms were beautiful and well maintained. The only issue was that the balcony door in the first building couldn’t be locked (we informed the staff, and they promised to fix it after our departure).The food was delicious, and every family member (even the pickiest eater) found something they liked. The selection of cakes/desserts, fruits, and ice cream varied by time and was diverse.There were many cats around the hotel area—some of them looked unkempt and a bit scary.One disappointing thing was that the pools were very cold—the outdoor pools for both children and adults, as well as the indoor pool. In the end, the sea was actually warmer.The kids’ program was enjoyable, as were the playroom and the outdoor playground. The only downside was that the sound at the kids’ program could definitely be turned down several levels.Overall, we were satisfied and would highly recommend the hotel for families. There are also small shops within walking distance.As for the downsides, the staff in the game machine room were rude, and the whole setup seemed to be built with unreliable extension cords.Also, stroller rental is offered in the hotel lobby for €15 per 24 hours, but I wouldn’t recommend it. The man in charge was arrogant and didn’t acknowledge that something might be wrong. He put the stroller back up for rent even after my 3-year-old child (weighing about 15 kg) repeatedly fell through the bottom because the seat frame was broken from the stroller frame, and the wheels wouldn’t turn properly when there was kid in it. GRM PARAISO, Müşteri Hizmetleri / Ön Büro at Crystal Paraiso Verde, responded to this review Dear Guest,Thank you for taking the time to share such a detailed review of your stay at Crystal Paraiso Verde Resort & Spa. We are delighted to hear that you enjoyed our hospitality, delicious food variety, and the comfort of your room with a sea view. It is wonderful to know that your family had a pleasant and memorable holiday overall.We truly value your constructive comments. Please be assured that your feedback regarding the stroller rental, game room service, and balcony door has been forwarded to the relevant departments for further review and improvement. We also appreciate your observation about the pool temperature and sound level during the kids’ program — these details will be taken into account in our future planning.We hope to have the pleasure of welcoming you and your family back again soon for another enjoyable experience.Kind regards,Crystal Hotels CRMCrystal Paraiso Verde Resort & Spa

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• User:wood6033

  Trip type: Couples

  Good five star hotel

  07 Oct 2025

  Arrived around 10:30pm. Very quick check-in. This was due to the language barrier as reception staff don’t speak English. Shown to the room by staff and was pleasantly surprised. There were only two of us and we had two separate bedrooms. Large bathroom with walk in shower. Lots of wardrobe space. Very good air conditioning. Within the bathroom the towel holder wasn’t secured to the wall. Same with the hairdryer, but only a minor inconvenience. The food and drinks in this hotel is 24/7 and all in all no complaints. The alcohol is better than most all inclusive as the beer is good. The rum is Havana club and not local nonsense as it is in some hotels. The food hall is very large and split over 3 or 4 different rooms. The food is good and caters for most. The snack bar is large and meant for my 5 day break I didn’t need to leave the pool area very muchThe snack bar at the beach is also very good too. The entertainment is throughout the day but as this isn’t primarily an English based hotel is more for Central Europeans. I think the hotel was mostly Polish. Russian and German. All friendly. Yes there is cultural issues with queueing but on the whole the only rudeness I saw came from two female English guests The night time entertainment is very good. The amphitheatre started the entertainment then it moves to the larger stage areaWe had a great time every night. There is bad smells around the hotel which has a smell of drains. This gets worse as you walk towards the local markets that are very close to the hotel. There seems to be a landfill style dump close to the hotel which may be the source of the smellDid not ruin the trip at allWould definitely return GRM PARAISO, Müşteri Hizmetleri / Ön Büro at Crystal Paraiso Verde, responded to this review Dear Guest,Thank you very much for sharing your detailed feedback with us and for choosing Crystal Paraiso Verde Resort & Spa for your holiday.We are delighted to hear that you were pleased with your stay, especially with our spacious room, all-day dining options, and evening entertainment. It is wonderful to know that our facilities and services contributed to an enjoyable and relaxing experience.We also appreciate your constructive comments regarding the minor maintenance issues, and our technical team will ensure these are promptly reviewed.Regarding your observation about the odor in the surrounding area, please note that it originates from outside the hotel and is unfortunately beyond our control. However, we remain in contact with the relevant local authorities, and we expect the matter to be resolved soon.We are truly grateful for your kind words and your intention to return. It would be our pleasure to welcome you back for another wonderful stay.Kind regards,Crystal Hotels CRMCrystal Paraiso Verde Resort & Spa

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