Kleopatra Atlas Hotel

Recent Reviews: 900

• User:Ba G

  Trip type: Friends getaway

  May 2026

  17 May 2026

  Great location in the city centre, about 100 metres from Kleopatra Beach, on a quiet street away from the busy tourist areas. The hotel was very peaceful, with mostly 50+ guests.The room and overall hotel standard were acceptable, but could definitely be better. The hotel was advertised as 4 star in the holiday offer, although in reality it felt more like a 3 star hotel.Food was good and the restaurant staff were very friendly. The hotel also has a private beach area around 15 minutes away on foot, with a mini bus running three times daily. There is a beach bar with free beer included, although unfortunately it was non alcoholic as well. A shop next to the hotel sells drinks, alcohol and cigarettes at normal prices.The only negatives were the non alcoholic beer in the all inclusive package and the mainly Turkish cuisine. Guest Relations Manager , Guest Services / Front Office at Kleopatra Atlas Hotel - All Inclusive - Adults Only, responded to this review Dear Guest,Thank you for sharing your feedback about your stay at Kleopatra Atlas Hotel.We are happy to hear that you enjoyed our central location near Kleopatra Beach and appreciated the friendliness of our restaurant staff and the food. Your comments regarding the hotel standard, beverage options and cuisine are noted and will be considered as we continue to improve our services.We hope to welcome you again in the future.Kind regards,Guest RelationsKleopatra Atlas Hotel

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• User:Guide61764892500

  Trip type: Family

  Worst hotel I have ever visited.

  11 May 2026

  882Worst hotel I've ever visited.Never met more unfriendly people in a hotel.You can hear everything through the windows and walls. Plus there is a 3cm gap under the door, so you can hear everything outside the door.Cleaning starts at 8am and drags all the furniture across the floor. bangs loudly on doors and walls.People are running around drunk at 3-3.30am.Impossible to get even a little peace.For 2 days we didn't get cleaned, or new towels.The beds are incredibly hard.The room is very small.There is so little space, I can't even stand up and pee without hitting my head on the towel rail.The food is incredibly bad.No service for drinks.The worst thing was actually the bracelet you have to run around with for 7 days.My daughter forgot her key card and they refused to help her.It's a mystery to me how this hotel has got 4 stars. I've been to 2 star hotels that are more luxurious than this.Send feedbackSiden blev indlæst. Guest Relations Manager , Guest Services / Front Office at Kleopatra Atlas Hotel - All Inclusive - Adults Only, responded to this review Dear Guest,Thank you for sharing your feedback. We would like to clarify several points in order to provide a fair and accurate explanation of our hotel standards and procedures.First of all, we would like to emphasize that all of our staff are friendly and guest-oriented, and we always aim to provide a welcoming and comfortable atmosphere for all our guests.Regarding sound insulation, the walls and building structure fully comply with all government regulations and approved construction standards. They are neither excessively thick nor thin, but built within the legal requirements. In cases where a guest feels disturbed by any gap under the door or external noise, our team would always be happy to offer a room change upon request, subject to availability.Concerning housekeeping, room cleaning operations on floors start at 09:30 at the earliest. Our long-term experienced housekeeping team works carefully and always tries to minimize any noise or disturbance to guests during service. Rooms are cleaned daily, and if the “Do Not Disturb” sign is placed on the door, housekeeping staff do not enter the room in full respect of guest privacy.Regarding the claim about noise during the night, our hotel operates with 24/7 security presence, and any disturbance, including loud behavior or inappropriate conduct, is immediately addressed by our security team. While isolated incidents of sudden noise cannot always be predicted, any reported or observed disturbance is handled instantly. In general, our hotel environment is calm and quiet during nighttime hours.Room condition and beds: all rooms are presented exactly as shown in official hotel photos. Beds are new and regularly replaced to ensure guest comfort.Regarding food service, all meals are prepared fresh daily by our kitchen team under strict quality control standards. Our bar team also works continuously to provide efficient and attentive service to all guests throughout the day.The wristband system is a standard security and service procedure, allowing guests access to hotel facilities and services. It also ensures safety and proper service management within the property.In case of a lost room key card, a replacement can always be issued at reception after verification. Our team is always available to assist guests with such situations promptly.We regret that your experience did not meet your expectations; however, we would like to assure you that our hotel operates with clear standards focused on guest comfort, safety, and service quality.Kind regards,Kleopatra Atlas Hotel Management

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• User:Karim A

  Trip type: Friends getaway

  Reasonable Stay

  09 Apr 2026

  Overall, the hotel offers a reasonable stay with decent food and an excellent location close to all key areas. The rooms and facilities are acceptable for the price, and the beachfront access is a strong advantage.However, one major issue significantly affected the quality of my stay: the behaviour of the Holiday Rap inside the hotel. He was consistently rude, pushy, forceful and making it uncomfortable.This concern has already been raised by many previous guests, yet the situation remains unchanged. No one wants to feel intimidated or pressured while on holiday, and it’s disappointing that the hotel has not taken action to address this ongoing problem.Until the hotel resolves this issue, it will continue to impact guest experience — and for that reason, it has had a big effect on my overall rating. Guest Relations Manager , Guest Services / Front Office at Kleopatra Atlas Hotel - All Inclusive - Adults Only, responded to this review Dear Guest,Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated our location, the proximity to key areas, and the quality of our food and services.At the same time, we are very sorry to learn about your negative experience regarding the Holiday Representative. We would like to kindly clarify that the Holiday Representative is not directly employed by the hotel but works on behalf of the travel agency operating within the property.Please be assured that your comments have been taken seriously and have already been reported to the relevant parties for further review and action. We do not tolerate any behaviour that may make our guests feel uncomfortable during their stay.Your feedback is very important to us, as it helps us and our partners improve the overall guest experience. We hope to have the opportunity to welcome you again under better circumstances.Kind regards,Kleopatra Atlas HotelGuest Relations Team

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• User:Jari K

  Trip type: Solo travel

  Spring 2026, not here again.

  04 Apr 2026

  Nothing really worked properly. During the rain it was like rocks had fallen on the roof, the food was already cold. The hotel's car rental company was special: They didn't want to check the car at the end of the rental and 30 minutes after returning it the tire was flat and they wanted more money. I paid 60€/day and returned the car flawlessly 8 hours later. Guest Relations Manager , Guest Services / Front Office at Kleopatra Atlas Hotel - All Inclusive - Adults Only, responded to this review Dear Guest,Thank you for sharing your feedback with us.We are sorry to hear that certain aspects of your stay did not meet your expectations. Regarding the noise you experienced during heavy rain, we would like to kindly note that this was caused by an unusually strong weather condition and is a natural occurrence. In such situations, we always encourage our guests to contact the reception, as depending on availability, a room change can often be arranged to ensure a more comfortable stay.We would also like to clarify that our meals are prepared fresh during service hours and are served hot at the time of the buffet opening and throughout the meal service.In addition, we would like to inform you that the car rental company operating in the area is an independent third-party service and is not affiliated with the hotel management. Therefore, any issues related to vehicle rental are handled directly by that provider. However, we take guest feedback seriously and will ensure that your comments are forwarded to the relevant parties for review.We are truly sorry that these experiences affected your overall impression. Your feedback is valuable and helps us continuously improve the guest experience.Kind regards,Kleopatra Atlas HotelGuest Relations Team

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• User:stellaf340

  Trip type: Couples

  Avoid

  03 Apr 2026

  We came to this hotel in March 2026, 1st the rooms were nice and clean, but the beds were so uncomfortable and I've got leg problems and they were killing me each morning.2nd the food was horrendous disgusting really. And wasn't fresh in every serving. 3rd it said on the booking there was Entertainment, there wasn't never been so bored. Never to return Guest Relations Manager , Guest Services / Front Office at Kleopatra Atlas Hotel - All Inclusive - Adults Only, responded to this review Dear Guest,Thank you for sharing your feedback.We are pleased to hear that you found your room clean and well maintained, however we are very sorry to learn that the bed comfort did not meet your expectations. Guest comfort is very important to us, and we do have different mattress types available in some rooms; we would have been happy to assist you during your stay if informed, including offering alternative bedding options depending on availability.Regarding your comments about the food, we would like to respectfully note that our meals are prepared fresh throughout service hours and regularly replenished to ensure quality and hygiene standards. Still, we are sorry that the selection and taste did not meet your personal preferences.About entertainment, we advertise seasonal animation programs, which may vary depending on occupancy and time of year. We regret if the schedule during your stay did not meet your expectations, as activities are adjusted according to guest participation and seasonality.We are truly sorry that your experience did not reflect the level of satisfaction we aim to provide. Your feedback is taken seriously and will be shared with the relevant departments for review and improvement.Kind regards,Kleopatra Atlas HotelGuest Relations Team

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