Lost Town Inn Hotel

Recent Reviews: 604

• User:slimzeeguy

  Trip type: Couples

  Disappointing!

  02 May 2026

  We had a disappointing experience at this hotel. During our visit a high school prom was taking place and the noise level was unacceptable and we had trouble sleeping .At this time there was no access to paying customers to fitness center or pool . I felt as though I was on lockdown with substantial police presence and altered access route to room. I was completely dissatisfied with how the staff handled our concerns in what I would say was far less than professional and somewhat confrontational manner. No offer of some sort of discount or compensation . I felt completed belittled and disrespected.Staff even suggested that I should not have booked at "convention center" and should have booked at alternate hotel. For me this is enough reason never to stay at this hotel again. I would advise anyone who wants to book a room at this hotel to call first to see if there is an event going on if they value their sleep and the amenities that they pay for. Masterkey Hospitality, Revenue Management at Ramada by Wyndham Paintsville Hotel & Conference Center, responded to this review Dear Guest,Thank you for sharing your feedback. During your stay, the property was hosting a scheduled event, which resulted in increased activity levels throughout certain areas of the hotel. For the safety and security of all guests attending the event, additional measures were implemented, including police presence, adjusted access routes, and temporary restrictions affecting amenities such as the fitness center and pool during portions of the event. While our team worked to manage the situation as efficiently as possible, we understand the added noise and disruptions affected your ability to rest comfortably. We are also disappointed to hear that your interactions with staff did not meet your expectations, as our goal is always to communicate professionally and respectfully with every guest.Sincerely,Management Team

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• User:Dee R

  Trip type: Family

  A much needed relaxed night with my husband

  17 Apr 2026

  Very friendly and helpful. They were curtious and very helpful Masterkey Hospitality, Revenue Management at Ramada by Wyndham Paintsville Hotel & Conference Center, responded to this review Dear Guest,Thank you for sharing your experience. We are pleased to know you had a relaxing stay and found our team to be friendly, courteous, and helpful, as providing a comfortable and welcoming environment is our priority.Best Regards,Management Team

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• User:Heather A

  Trip type:

  Nice Hotel

  28 Jan 2026

  We had a few minor issues with noise and an area in the room that was not clean but other than that it was nice! I’m sure if we would have reported it it would have been taken care of. Masterkey Hospitality, Revenue Management at Ramada by Wyndham Paintsville Hotel & Conference Center, responded to this review Dear Guest,Thank you for taking the time to share your feedback. We’re glad to hear you found your stay nice overall, and we appreciate you mentioning the minor concerns you experienced. Your comments are helpful, and we will use them to continue improving our attention to detail and guest comfort. We truly value your understanding and hope to have the opportunity to provide an even better experience on a future visit.Best regards,Management Team

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• User:FamilyExcursions2020

  Trip type: Family

  Great place to stay!

  14 Dec 2025

  The location was very convenient for what we were looking for. The staff was very friendly and accommodating. The hotel itself was beautifully decorated for the Christmas season. Masterkey Hospitality, Revenue Management at Ramada by Wyndham Paintsville Hotel & Conference Center, responded to this review Dear Guest,Thank you for your kind feedback. We’re delighted to hear you enjoyed the convenient location, friendly and accommodating service, and the festive holiday décor. It’s wonderful to know your stay was a great experience, and we truly appreciate you taking the time to share it.Best regards,Management Team

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• User:Kimberly S

  Trip type:

  Experienced a thieving housekeeper staff excused me of lieng and was rude asf to me whole rest of my stay waste of my fu

  30 Nov 2025

  The housekeeping will go into ur room to put towels and make bed but will start form you i dnt recommend this hotel ..staff very rude about it call me a liar ...dnt stay if u wana feel safe and ur belonging safe as well dnt stay at this hotel people reached I out to other staff no one reached back with me nothing Masterkey Hospitality, Revenue Management at Ramada by Wyndham Paintsville Hotel & Conference Center, responded to this review Dear Guest,We’re very sorry to hear about your experience, and the concerns you raised are taken with absolute seriousness. We want to be clear that we do not tolerate theft or disrespect toward guests in any form, and your feedback will be reviewed thoroughly to ensure proper action is taken. While we wish your stay had been more comfortable, we appreciate you bringing this to our attention so we can address it internally and reinforce expectations with our team.Sincerely,Management Team

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