Mila Pansiyon

Recent Reviews: 1582

• User:Georg S

  Trip type: Solo travel

  bring your own towel

  16 Jan 2026

  As I was staying one night only in Naha in between flights in and out I booked the Doubletree using up some Hilton Honors points. I was staying in what is called a „premium twin room“. In my view it had sufficient space for one person but I am not too sure if it would be big enough for two, even considering Japanese standards. The bed was a tat too soft for my liking but had comfy pillows. As there were only two small hand towels I requested a bigger towel at reception before going out for dinner. I was assured that housekeeping would supply a large towel but when I came back to the hotel nothing had changed and so I made do with the bathrobe. Funny enough there was only one bathrobe but two pyjamas (?). Breakfast would be ¥3.200 but at the end I decided against as there were people queuing in the lobby. Also, whenever going up or down, it would be minutes before the next elevator appeared. Sure, it was a busy holiday weekend but it left me with the impression that at full capacity this hotel isn't able to operate. The the good thing is the location next to Asahibashi Station, which means you'll be at the airport in about 30 minutes using the monorail. Hilton Japan, 支配人 at DoubleTree by Hilton Hotel Naha, responded to this review Dear Georg S,Thank you very much for choosing DoubleTree by Hilton Naha for your recent stay and for taking the time to share your valuable feedback with us.Please accept our sincerest apologies for the inconvenience you experienced during your visit. We deeply regret that, despite your request, the large towel was not delivered to your room as promised. This does not meet our service standards, and we sincerely apologize for the lack of follow‑through. We are also sorry that the in-room amenities were not prepared with sufficient attention to detail.Furthermore, we apologize for the inconvenience caused by the elevator wait times and the congestion during breakfast hours. While your stay coincided with a particularly busy holiday period, we fully acknowledge that this in no way excuses the discomfort you experienced. Your comments regarding our operational capacity during peak periods have been shared with the relevant teams and will be carefully reviewed as part of our ongoing improvement efforts.We genuinely appreciate you highlighting both areas of concern and positive aspects of your stay. We are pleased to know that our location near Asahibashi Station was convenient for your travel needs.Your feedback is extremely valuable to us and will be used to enhance our service quality and guest experience. We truly regret that your stay did not meet expectations and hope that we may have the opportunity to welcome you back in the future under more favorable circumstances.Should you have any further comments or require additional assistance, please do not hesitate to contact us directly.Once again, please accept our apologies, and we thank you for sharing your experience with us.

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• User:jayyu1

  Trip type: Business

  Excellent hotel location

  31 Oct 2025

  Stayed here for a month long business trip.Diamond status was recognized at check in, although there isn't much in terms of upgrade. I was assigned a high floor room, which was nice, but I didn't expect any type of upgrade at a DoubleTree. There is a small parking lot behind the hotel, but the large parking structure connected to the pachinko parlor directly behind the hotel has parking for the hotel on the fourth floor.The room is smaller compared to the DoubleTree at Shuri Castle. There is a mini fridge that is stocked daily with a variety of drinks - this was complimentary. Very nice. The room is definitely on the smaller side compared to western hotels, but it was perfectly fine. The air conditioning worked fine. Toilet has a Japanese style bidet. Another advantage over the Shuri Castle location is the inclusion of an actual desk for working in the room. The TV was fine, although wasn't one of the newer ones that had streaming or smart features.Breakfast was included for Diamond members. Reservations could be made in advance. On weekends and some busy days, they would have a separate line for elite members. The breakfast here was better than Shuri Castle in my opinion - there was a shabu shabu station and the quality of the food was better. Mostly Asian choices, which didn't bother me at all, but if you are looking for more Western breakfast the choices are not as varied. No omelette station at this DoubleTree, which the Shuri Castle DoubleTree had, but I was fine with the scrambled eggs and the quality of the food made up for not having eggs to order in the morning.I had a great stay. The location was better than the Shuri Castle location, with easy access to the monorail. Kokusai-dori is in walking distance. There are plenty of restaurants in the area within walking distance as well. Being right on the main road made for easy commuting. Plenty of things to do and places to see in the area, using public transportation or walking. Great hotel for longer stays as well. Hilton Japan, 支配人 at DoubleTree by Hilton Hotel Naha, responded to this review Dear jayyu,Thank you very much for staying with us at the DoubleTree by Hilton Naha, and thank you very much for taking your valuable time to give us your thoughts.We are delighted to hear that you appreciated the recognition of your Diamond status at check-in and that you enjoyed the high floor room. It's great to know that the complimentary mini fridge and the desk in your room added to your comfort during your business trip.We are also pleased that you found our breakfast offerings to be satisfactory, especially the shabu shabu station. Your comments about the variety of breakfast options are valuable, and we will continue to strive for a balance that caters to all our guests' preferences.It's wonderful to hear that you enjoyed our location and the convenience it offers for exploring the area. We aim to provide a comfortable and accessible experience for all our guests, especially those on longer stays.Thank you once again for your kind words. We look forward to welcoming you back in the future!

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• User:RaymondS1241

  Trip type: Couples

  Short stay only.

  06 Oct 2025

  This hotel is very close to the monorail and easy to get around from here. Check in and check out was smooth. The rooms clean, but small compare to western hotel spaces. The staff were friendly. There is only a breakfast room, they do not serve lunch or evening meal in this hotel. The staff were very good in the breakfast room, but the selection lacked muesli or Bircher muesli in the cereal selection. The gym is functional for short stay. Laundry room again could use a couple of extra machines to accommodate so many folks. The housekeepers were also very nice and helpful. We had a top floor room, the bathroom lighting was too dim/dark can’t see whiskers for shaving, must be hard for woman with make up. The bed was against the wall, which is hard for older folks to get in/out of bed having to climb over a parter and risk instability and higher risk to falling and breaking something eg a bone. There is no pool and no onsen. The hotel is in need of an update for modern appliances. The decor is very dated and really detracts from the doubletree by Hilton name. Staff great, clean hotel. Hilton Japan, 支配人 at DoubleTree by Hilton Hotel Naha, responded to this review Dear Raymond S,Many thanks for staying with us at Double Tree by Hilton Naha and for sharing your experience on TripAdvsior.We are pleased to hear that you found our location convenient and that your check-in and check-out experiences were smooth. It's great to know that our staff made a positive impression on you, and we appreciate your kind words about their friendliness and helpfulness.We understand your concerns regarding the room size and the breakfast selection. Your comments about the lack of muesli and the need for additional laundry machines have been noted, and we will certainly consider them as we strive to improve our services.We apologize for the dim lighting in the bathroom and the bed placement, as we want to ensure a comfortable experience for all our guests. Your feedback regarding the decor and the need for updates is valuable, and we will take it into account for future renovations.Thank you once again for your insights. We hope to have the opportunity to welcome you back in the future and provide an even better experience.

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• User:Ed_Uyeshima

  Trip type: Couples

  Convenient Location Made All the Difference in Okinawa

  15 Jul 2025

  As first-time visitors to Okinawa, my husband and I were trying to figure out whether we should stay at a beach resort away from Naha or a more urban hotel close to the popular Kokusai Dai where the restaurants and shops were open into the evening. We went for the latter even though we never seriously considered the navigational isolation of a resort booking.Rather, we booked a Queen Room for three nights at $119 per night, a pretty reasonable rate given the room and bathroom were decently large. The hotel is just across the street from Asahibashi Station, a convenient stop on the Okinawa Urban Monorail (Yui Rail) which allowed us easy access to and from the airport and Kokusai Dai.This was a major plus when it rained hard one night after barhopping.There was also a multi-floor parking garage across an alley, so we had a safe place to park our rental car. We didn't take advantage of the fitness center or the restaurant on the premises because we had too much of Okinawa to explore on our first trip. We did have a decent view of the Naha skyline from our room, but it really wasn't that photogenic. Still, it was a good deal for a comfortable room in a great location. Hilton Japan, 支配人 at DoubleTree by Hilton Hotel Naha, responded to this review Dear Ed_Uyeshima,Thank you very much for staying with us at the DoubleTree by Hilton Naha, and thank you very much for taking your valuable time to give us your thoughts.We're delighted to hear that you and your husband enjoyed your stay and found our location convenient for exploring Okinawa. It's great to know that the proximity to Asahibashi Station made your travels easier, especially during the rainy evening.We appreciate your feedback on the room size and the value you found in your stay. While we understand that the view may not have been as photogenic as you hoped, we're glad you found comfort in your accommodations.We hope you had a wonderful time exploring all that Okinawa has to offer, and we would love to welcome you back for another visit in the future!

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• User:alittlesomething

  Trip type: Couples

  Convenient to explore the city

  09 Jul 2025

  The hotel is not far from the airport—only about 10–15 minutes by car. Be careful not to miss the hotel entrance when driving. If the parking lot behind the hotel is full, you’ll need to park in the building next door, which has an elevator. Don’t forget to register your license plate number at the reception. Parking costs 2,000 yen per day, which is quite expensive.There is a monorail station right in front of the hotel entrance, which is super convenient. The bus station is also not far from the hotel. As for Kokusai Dori, it’s about a 15-minute walk away, so I recommend taking the monorail and walking from the station instead.The room is a standard Japanese size. You can borrow an adapter from the staff and return it to the front desk. Personally, I found the breakfast here to be more varied and tastier than at other hotels I’ve stayed at. While the space isn’t huge, the staff is attentive and service is good. There are plenty of Okinawan dishes to choose from. I’d give the breakfast a 10/10.On the 3rd floor, there is a coin laundry—200 yen for washing and 100 yen per 10 minutes for drying. There’s also an ice machine on the same floor.I really liked the location—very convenient. Staff service was standard, nothing particularly exceptional. The signature cookies weren’t served warm. Hilton Japan, 支配人 at DoubleTree by Hilton Hotel Naha, responded to this review Dear alittlesomething,Thank you very much for staying with us at the DoubleTree by Hilton Naha, and thank you very much for taking your valuable time to provide your feedback on TripAdvisor.We’re glad to hear that you found our location convenient, especially with the proximity to the airport and the monorail station. We appreciate your tips regarding the parking situation and will ensure that our guests are well-informed about the entrance and registration process.It’s wonderful to know that you enjoyed our breakfast offerings! We strive to provide a variety of delicious Okinawan dishes, and your 10/10 rating means a lot to us. We also appreciate your comments about the room size and the amenities available, such as the coin laundry and ice machine. We apologize for the cookies not being served warm during your stay and will address this with our team to enhance our service. Thank you once again for your feedback, and we hope to welcome you back in the future!

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