Mukarnas Spa Resort

Recent Reviews: 3140

• User:marcin i

  Trip type: Friends getaway

  Mukarnas

  27 May 2026

  Very nice hotel best food and crew Hamza best and helpful men 🙂 Mukarnas Management, Diğer at Mukarnas Resort & Spa, responded to this review Dear Guest,Thank you very much for your wonderful feedback! We are delighted to hear that you enjoyed our hotel, the food, and our team. We are especially pleased with your kind words about Hamza – we will gladly share your appreciation with him, as it will mean a lot to him.We look forward to welcoming you back to Mukarnas Spa Resort Hotel soon.Best regardsGuest Relations TeamMukarnas Spa Resort Hotel

  Read more

• User:Anita P

  Trip type: Friends getaway

  Excellent hotel with the best service

  24 May 2026

  I had a very nice stay at this hotel. The staff was very friendly and helpful, the room was clean and comfortable and the location was perfect. The food was very good and the service was excellent. A special thank you to Hamza he is the best waiter. He was very friendly, attentive and made our stay even better. I really enjoyed my stay and I would definitely come back. Mukarnas Management, Diğer at Mukarnas Resort & Spa, responded to this review Dear Guest,Thank you very much for choosing our hotel and for taking the time to share your wonderful feedback.We are delighted to hear that you had such an enjoyable stay and that you were satisfied with our service, food quality, room comfort, and location. Your positive comments are a great motivation for our entire team and confirm that we are moving in the right direction.We are especially pleased to know that our team members contributed positively to your holiday experience. Your kind appreciation means a lot to us.It would be our pleasure to welcome you back again for another memorable stay at Mukarnas Spa Resort Hotel.Best regardsGuest Relations TeamMukarnas Spa Resort Hotel

  Read more

• User:Shandi5

  Trip type: Family

  No Star Hotel

  20 May 2026

  This resort is worthy of No Star rating but the system does not allow it . Their standards reflect this on very many levels . Firstly the hotel accept zero responsibility if you have concerns about your safety or health . To elaborate if other guests are being unreasonably offensive or aggressive the hotel refuses to take action . If the noises from next rooms are at the loudest decibels. Air conditioning / shower doesn’t work so reception ‘ deals ‘ with it by pointing out that other guests have no reason to complain ! Be prepared for a brick wall response from the reception and hotel . Their retort every time is other guests have no complaints! Really . Now when we it comes to cuisine ( shouldn’t use such an elaborate description ) it’s completely unimaginative and stodgy. For any vegetarians ( no fish seafood or meat ) it’s mash and chips with the odd spinach or chickpea dish . No choices . The desserts were ok but they frequently ran out . The irritating end to all meals was the dining room started packing things up even 45 mins before end of session. So you walked around with an empty plate and rude staff . One or two spoke English ( broken ) but effort was not made to understand what you’re trying to say. One of the waiters spilled coke IN my daughter’s Gucci bag . Once the legitimacy of the bag was established via receipt and proof of purchase the hotel ( via the manager Mr Tonga Cavus ) shirked its culpability in every way possible. We arranged a formal meeting with Mr Cavus who continued to be on his phone during the meeting. He even shook my hand whilst sitting down initially! Whilst I do not expect protocol to be followed strictly to English standards these are mannerisms that should run parallel with managing a supposedly 5* hotel . In addition his demeaning tonality and constant interruption left one in no doubt that he was talking ( down ) to a bunch of women . My daughter was in tears at the end of this supposed meeting. The hotels offer was leave the bag here for THEIR INSURER to establish damage done , dry clean on premises or take it out of the waiters salary or FREE MASSAGE . . No compensation was even canvassed. I guess the one star for this review goes to the spa where Husseyn and his team did their utmost to give us excellent service . His was the redeeming factor in our stay which will never be repeated again . When this was highlighted to Mr Cavus his masculinity took over with disregard in his shrugged shoulders and arrogance in his words ‘’ we have 430 rooms and we will always fill them up ‘’ The pity is we go every year to Antalya to celebrate my mother’s birthday ( in her 80’s ) and this is the only hotel with such disdain and cavalier abdication of its goodwill towards the guests.

  Read more

• User:Buczek03

  Trip type: Family

  Best holiday

  20 May 2026

  We wanted to share how absolutely wonderful our stay was — this has honestly been the best holiday we have ever had, and we cannot speak highly enough of every part of our experience here. From the moment we arrived, everything felt thoughtful, luxurious and well‑organised. The resort facilities are outstanding: beautiful spa areas, relaxing pools, lush grounds, and so many lovely spaces to unwind — every detail was kept clean, comfortable and inviting. A special mention goes to Umut from the animation team — his energy, enthusiasm and friendly attitude made every activity fun and memorable. He went above and beyond to make sure guests felt included and happy, always with a smile. We were also so impressed by all the bar staff, Served Ahmed Mehmed restaurant teams and management. Even though we sadly cannot remember every name, every person we met was polite, attentive and genuinely caring. Service was consistently excellent — drinks and meals were delicious, served with care, and nothing was too much trouble. It’s rare to find a resort where every department works together so smoothly to create such a warm, welcoming atmosphere. Mukarnas Spa Resort has set a new standard for us — we will definitely return and recommend it to everyone we know. Thank you for making our holiday perfect! Mukarnas Management, Diğer at Mukarnas Resort & Spa, responded to this review Dear Guest,Thank you very much for taking the time to share such an exceptional and heartwarming review of your stay at Mukarnas Spa Resort Hotel.We are truly delighted to hear that you consider this your best holiday ever and that you enjoyed every aspect of your experience with us. Your kind words about our resort facilities, spa areas, pools, gardens, cleanliness, and overall atmosphere mean a great deal to our entire team.We are especially pleased to read your appreciation for our animation team and for Umut, whose energy and dedication clearly contributed to making your stay more enjoyable. Your compliments will be shared with him and will certainly serve as a great source of motivation.It is also wonderful to know that you were satisfied with our bar, restaurant, and management teams. We are proud that our colleagues were able to provide you with consistent, attentive, and caring service throughout your stay.Your recognition that all departments work together to create a warm and welcoming environment is very meaningful to us. Creating memorable experiences for our guests is always our highest priority.We sincerely thank you for your recommendation and kind support. It would be our great pleasure to welcome you back again for another unforgettable holiday at Mukarnas Spa Resort Hotel.Best regardsGuest Relations TeamMukarnas Spa Resort Hotel

  Read more

• User:Mayur C

  Trip type: Family

  Luxury Prices, Budget Experience

  16 May 2026

  This hotel falls nowhere near the standard expected of a 5★ resort and is extremely difficult to recommend.One of the biggest failures is the lack of air conditioning. For a resort of this size to not have AC running in May, while temperatures reach 25–28°C, is completely unacceptable, especially when air conditioning is actively advertised as part of the stay. Guests are left trying to sleep in hot, humid rooms that feel suffocating at night. The lack of sleep alone is enough to ruin the entire holiday experience.The food offering is equally disappointing. Variety is severely lacking, with the same repetitive options appearing day after day. Guests should be prepared to eat chips with almost every meal. For a supposed 5★ resort, the food feels cheap, lazy, and mass-produced rather than fresh or enjoyable.Hygiene standards throughout the hotel are genuinely concerning. Guests have been served drinks in dirty cups still covered in lipstick marks. Undercooked chicken has been served at dinner, posing an obvious health risk. There have also been incidents of children coughing directly over buffet food and hair being found in meals. Basic cleanliness and food safety standards appear to be poorly managed.The atmosphere around the resort is far from relaxing. Many guests were rude and inconsiderate, with children pushing into queues unchecked and individuals leaving toilets without washing their hands before heading straight to the buffet. Staff did little to control or address any of this.Room maintenance is another complete failure. One guest had to change rooms multiple times, first because of a sewage smell coming from the toilet, then because the balcony door would not open, followed by a broken shower head that made showering impossible. After finally being moved again, the replacement room had a door that would not close properly. That level of neglect says everything about how poorly this hotel is maintained.Management response throughout was appalling. In one incident, a waiter spilled an entire glass of Coke into a guest’s expensive bag. Despite the damage caused, there was no proper apology, no accountability, and no compensation offered. Complaints in general appeared to be dismissed rather than resolved. Multiple concerns raised directly to management and reception during the stay were ignored or brushed aside, with little to no action taken.Noise levels were another major issue. Late-night parties continued into the night, preventing guests from resting. When complaints were made to reception, they were dismissed with the excuse that “no one else had complained,” and absolutely nothing was done.The on-site bazaar shop is also worth avoiding entirely. Prices are massively inflated and clearly targeted at tourists.What makes the experience even more frustrating is how misleading the hotel’s online reputation appears to be. The hotel heavily promotes itself as a luxury 5★ destination and presents itself as being among the best, but the reality does not come close to matching the image advertised online. Multiple guests experienced similar issues throughout their stay, which makes it difficult to believe these are isolated incidents.The only redeeming part of the stay was the entertainment team, who made an effort to keep guests engaged, along with the waiters, bar staff, and housekeeping staff who were generally polite and hardworking. Unfortunately, their efforts are completely undermined by poor management and the overall condition of the resort.Overall, this hotel fails on comfort, hygiene, food quality, maintenance, and customer service. It does not deserve its 5★ rating and simply does not provide the standard of holiday experience guests are paying for. Mukarnas Management, Diğer at Mukarnas Resort & Spa, responded to this review Dear Guest,Thank you for taking the time to share your detailed feedback. We are truly sorry to learn that your holiday experience did not meet your expectations.We fully respect your personal and subjective impressions of your stay. However, we would like to emphasize that guest safety, hygiene standards, and comfort are always our top priorities. Our hotel operates in compliance with strict international standards, and all food and beverage services, housekeeping, and operational processes are regularly inspected. In addition, our property follows internationally recognized ISO 9001 and ISO 22000 standards, ensuring systematic control of service quality and food safety across all departments.The air conditioning system is centrally managed and adjusted in accordance with seasonal climate conditions and technical regulations. During nighttime hours, when average temperatures drop to approximately +14°C, and during transitional periods, the system may operate in a limited mode or ventilation-only mode in line with energy efficiency policies and operational standards. All decisions regarding climate control systems are taken by the management based on actual weather conditions and technical requirements.In addition, we kindly remind guests experiencing discomfort or higher room temperatures that they are encouraged to contact the Guest Relations Department directly so that we can provide prompt on-site assistance and solutions.Regarding your comments on food, hygiene, and service, please be assured that all departments operate in full compliance with HACCP procedures and are subject to regular internal and external audits. All guest concerns raised during the stay are immediately reviewed and addressed by management in accordance with established procedures.We are also sorry that you felt the hotel response was insufficient. All guest reports are handled strictly within our operational protocols and, where necessary, in coordination with relevant authorities.For the most efficient resolution of any issues during the stay, we always encourage guests to contact the Guest Relations Department directly, which allows us to act promptly and prevent any inconvenience.We appreciate your positive comments regarding our animation team and staff members, and we will gladly share your kind words with them as motivation.Guest feedback is extremely important to us as it helps us continuously improve our services.Best regardsMukarnas Spa Resort Hotel

  Read more