Royal Alhambra Palace

Recent Reviews: 1800

• User:Monique A

  Trip type: Family

  Let down

  16 May 2026

  On arrival the hotel looked beautiful but that's as far as it goes. Food was a huge let down. Lunch was the same thing every day we felt trapped and couldn't wait to leave! Ice cream/donuts were only served between 3-4pm! No snacks available if you get hungry before/after lunch. Then dinner time felt like feeding time at the zoo with luke warm food. Room was noisy. Entertainment aimed at Germans so as a British family this was not enjoyable. The only positives were the pools and fun fair. Wouldn't recommend. Hüseyin Kara, Müşteri Hizmetleri / Ön Büro at Royal Alhambra Palace, responded to this review Dear Guest,First of all, thank you for taking the time to share your detailed feedback with us. We are truly sorry to learn that your holiday did not meet your expectations, and we regret any disappointment you experienced during your stay.We have carefully reviewed your comments regarding food variety, snack availability, entertainment, and room comfort.Regarding our culinary offerings, our main buffet is designed to provide a wide selection of dishes that change daily. Our kitchen team works diligently to ensure variety and quality, even during busy periods. Ice cream and dessert service times are arranged within our concept, and we continuously evaluate guest feedback to improve our offerings.Our animation and entertainment program is designed to appeal to our international guests, offering a mix of activities in multiple languages. However, we are sorry to hear that it did not fully match your preferences, and we have shared your feedback with our entertainment team for review.We also regret the inconvenience caused by noise in your room. This matter will be reviewed by our technical and housekeeping teams to ensure better comfort for our guests.On a positive note, we are pleased that you enjoyed our pools and fun fair area.At Royal Alhambra Palace, our aim is to provide a high-quality and enjoyable holiday experience for all our guests. Your comments are valuable to us and will be carefully considered as part of our ongoing improvements.We hope to have the opportunity to welcome you again in the future and provide you with a much improved experience.Kind regards,Hüseyin KaraGuest Relations ManagerRoyal Alhambra Palace Hotel

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• User:happy62

  Trip type: Couples

  Not a hotel for British, only ones there for the 10 days and very poor housekeeping in bedrooms not to standard.

  30 Sept 2025

  This hotel is not for Brits, we were the only ones for the 10 days in the very large hotel, also very poor housekeeping that wasn’t to standard Hüseyin Kara, Müşteri Hizmetleri / Ön Büro at Royal Alhambra Palace, responded to this review Dear Guest,Thank you for taking the time to share your feedback about your stay at the Royal Alhambra Palace. We are glad to hear that you chose to stay with us.We are sorry to hear that your experience with housekeeping did not meet your expectations. We take cleanliness very seriously, and your comments will be shared with our housekeeping team to ensure that standards are maintained consistently across all rooms.Regarding the guest mix, our hotel welcomes visitors from many different countries, and we strive to provide a comfortable and enjoyable stay for everyone, regardless of nationality.We appreciate your feedback, as it helps us improve, and we hope you may consider visiting us again in the future.Warm regards,Hüseyin KaraGuest Relations ManagerRoyal Alhambra Palace Hotel

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• User:Jelizaveta J

  Trip type: Family

  Terrible experience – dirty room and stolen belongings

  06 Sept 2025

  We stayed at this hotel from 27 August to 3 September and it was the worst experience we have ever had.Cleaning was awful. The bathroom was dirty, toilet paper was not replenished, and after 28 August our bed was never properly made again.Theft from the room. The bottom part of my new swimsuit disappeared from the balcony. Later, cigarettes left on the balcony were taken twice, and when we arrived home we discovered that a bottle of perfume was missing from our closed suitcase.We repeatedly went to reception for help, but were constantly told to “come back later.” Only on the very last night were we directed to guest relations, which made no sense after several days had passed.Additional issues: Animators were completely forgettable, and the internet did not always work by the pool or in the restaurant.The only positives: The pool was nice, the food at the outdoor bar open during the day was good, and the location is not the worst.We came here based on recommendations, but instead of a pleasant holiday we left with missing personal belongings and frustration. Absolutely unacceptable.We were planning to return next year, but after this stay we will never come back and we strongly advise other travelers to reconsider before booking this hotel. Hüseyin Kara, Müşteri Hizmetleri / Ön Büro at Royal Alhambra Palace, responded to this review Dear Guest,Thank you for taking the time to share your feedback regarding your stay at the Royal Alhambra Palace. We are deeply concerned to hear about the issues you experienced, particularly regarding cleanliness and the missing belongings from your room. Please accept our sincerest apologies for the distress and frustration caused during your stay.Guest safety, security, and comfort are our top priorities, and we take incidents of theft very seriously. We regret that our team did not respond to your concerns promptly and appropriately. Your feedback regarding room cleaning, reception service, entertainment, and internet connectivity will be shared with management immediately to ensure that these issues are addressed and do not happen in the future.We truly regret that your experience fell far short of expectations and that it has affected your perception of our hotel. Your comments are invaluable in helping us improve the safety, service, and overall experience for all our guests.Warm regards,Hüseyin KaraGuest Relations ManagerRoyal Alhambra Palace Hotel

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• User:Guide29220960358

  Trip type: Family

  Beautiful hotel but food is a major let down

  02 Sept 2025

  Initially overwhelmed by how stunning this hotel is. Unfortunately food was lukrwarm, tables never made, drinks hatd to order, rooms bately cleaned and overall id had better experience in 3* hotel. A la cartes never opened (too many tight arses who wudnt pay an extra bit for decent food, they only tequired x 10 guests to open) but really a 5* shud offer a 1 night a la carte free ( this was my experience in Marmaris and it was not a 5* and understand people dont want to pay extra after paying so much for stay). I jad to eat out almost every night and not much choice locally save for Faulty Friends.Having said that, pools and slides are great for kids, beach bar was only place I eat in day.Drinks were poor. Rooms barely cleaned (one day only one lge towel for 2 guests). No replenishment on 2 days. Poor english. Asking for euros everywhere.Reception staff good. Saadetta really helpful re trips & buses. Dr and Nurse great as we had to go hospital with little one and lovely bday cake, card, fruit and wine offered for my nfay.Pool and bar staff offer good entertainment. Beach bar staff friendly.Overall good experience but food lets this place down. Just have an actual donner kebab stall, fresh meet, salad and wraps!.Fresh pizza.Wouldnt stay agaim as not much to do nearby.Get a dolmus (bus) to Side Harbour as taxis are rip off. Hüseyin Kara, Müşteri Hizmetleri / Ön Büro at Royal Alhambra Palace, responded to this review Dear Guest,Thank you for sharing your detailed feedback regarding your stay at the Royal Alhambra Palace. We are delighted to hear that you enjoyed our hotel’s architecture, pools, slides, and beach bar, as well as the support you received from our reception team, Dr. and Nurse during your visit.We are, however, very sorry to hear that aspects of the food and housekeeping did not meet your expectations. Your comments regarding lukewarm meals, limited table service, and a la carte availability have been shared with our Food & Beverage team for immediate review. We also take your feedback about room cleaning, towel replenishment, and language barriers seriously, and these points will be addressed with our housekeeping and bar teams to improve overall guest experience.We appreciate your suggestions for additional local food options and will consider how we can better serve our guests in the future. Thank you also for highlighting the positives, including our pool and bar staff’s friendly service, which we will be sure to share with the team.We hope that, despite some disappointments, you were able to enjoy quality time with your family, and we appreciate your feedback as it helps us continue to improve.Warm regards,Hüseyin KaraGuest Relations ManagerRoyal Alhambra Palace Hotel

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• User:gaffermac

  Trip type: Family

  If you are UK, prob better options.

  02 Sept 2025

  Honest review from UK family. We were booked to a different hotel but TUI cancelled with a weeks notice and we were offered Alhambra as an alternative. Having stayed at the sister hotel Royal Palace previously we accepted the alternative.Family of 5 with 3 x teenagers we had 2 double rooms booked. On arrival reception were so helpful and showed us 2 x alternative rooms, a family room and a family duplex room. We opted for the family duplex with sea view at no additional charge and the room was perfect for our needs.Hotel is very clean and facilities are excellent, no complaint against the hotel or other guests at all but the guests appear to me more eastern European than UK which meant our teenagers didn't 'meet friends' also seemed to be youngest children and not many teenagers, not a criticism just an observation.Food we found very poor, even the fries were dried out and not good. We never went hungry but also couldn't say we truly enjoyed any meal.The sister hotel Royal Palace has a similar layout and their snack choice is fantastic. Alhambra is a poor relation with tasteless toasties and undercooked jacket potatoes along with dried out fries and soggy pizza. Meal times we always got a seat with no issue, just never truly enjoyed a meal and their was a lack themed nights which we usually experience in Turkey.Entertainment was mixed, some shows excellent some not so good. Unless you went to the amphitheatre for the shows there was a real lack of atmosphere. Pool bar nothing, Beach bar entertainment every other night but normally very chilled which is fine, but needs to be more mixed throughout. The lobby bar is called the piano bar but has no pianist or music which makes a lovely space dull.There were pool games etc throughout the day but being British we were never once asked if we wanted to join in.Hotel Spa was impressive and arguably the best massage I have ever had.Overall, hotel is impressive and clean but as UK based would not recommend for UK residents if you want to mingle and make friends. As a footnote I was ill whilst away with sickness and diarrhea and my eldest 16 required a hospital visit with an ear infection. Can I confirm either were any fault of the hotel? Not at all so no blame to hotel just relaying our experience. Hüseyin Kara, Müşteri Hizmetleri / Ön Büro at Royal Alhambra Palace, responded to this review Dear Guest,Thank you for taking the time to share your honest feedback regarding your stay at the Royal Alhambra Palace. We are delighted to hear that our reception team was able to assist you upon arrival and that the family duplex room met your needs. We are also pleased that you found the hotel clean and the spa facilities to your satisfaction.We are, however, sorry to learn that the food and some entertainment aspects did not meet your expectations. Your comments regarding meal quality, themed nights, and the variety of entertainment have been shared with our Food & Beverage and Entertainment teams to help improve the overall guest experience. We also appreciate your observations about the mix of guests and how this may have influenced your family’s experience; we understand that different guest demographics can affect the holiday atmosphere.Please be assured that the health concerns you mentioned were taken seriously, and we are glad to know that proper care was provided. We appreciate your understanding that these were not related to hotel facilities.Your feedback is invaluable, and we will use it to continue improving our services. We hope that, despite some disappointments, you and your family were able to enjoy your time at our hotel and the Antalya region.Warm regards,Hüseyin KaraGuest Relations ManagerRoyal Alhambra Palace Hotel

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