Selectum Family Resort Side

Recent Reviews: 1709

• User:Rich D

  Trip type: Family

  Great

  29 May 2026

  Great hotel, everything we asked for we received, excellent customer service. The hotel deserves it's 5 star rating. Lots of vegetarian and vegan options. Sometimes we had to check with the chef what was vegetarian as not everything was labelled. The chef was incredibly helpful but if everything vegetarian was labelled we wouldn't have to ask. The restaurants were all superb. The spa was also amazing worth 6 stars. Pony and Whatsy were great very professional and relaxing. Overall great value. Family Side, İşletme Sahibi at Selectum Family Resort Side, responded to this review Dear Guest,First of all, we would like to thank you for choosing Selectum Family Resort Side. With our guest satisfaction–focused approach, we aim to provide you with an unforgettable accommodation experience.It is a great privilege for us to be with valuable guests like you. We continuously strive to improve ourselves to meet your expectations in the best possible way. Please rest assured that your suggestions are carefully reviewed by our management.Your feedback has been shared with the relevant department and management, and we want you to know that necessary reviews and measures are being taken. In line with our service approach aimed at guest satisfaction, your happiness is always our priority.We would be delighted to welcome you again for your next holiday plans. After your reservation, if you share your details with us, I, along with our entire team, promise to do our utmost to ensure you have a pleasant stay.We look forward to seeing you soon,Sincerely,Selectum Family Resort Side HotelGeneral ManagerHüseyin Oral

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• User:Scott P

  Trip type: Family

  Not 5star sadly

  28 May 2026

  I have been returning to Turkey for the last 5 years and have stayed in several resorts across Antalya, including Granada Luxury Belek and Swandor, both of which were excellent. Unfortunately, Selectum Family Resort Side did not come close to the standards I have previously experienced.We stayed in the lake rooms, which felt very remote from the main hotel area. The lake restaurant was often not open, and the nearby bars had very limited opening hours, meaning we constantly had to walk back to the main hotel for food and drinks. While the lake rooms look nice in photos, the reality was quite inconvenient.Housekeeping was also disappointing. Towels were replaced daily, but the actual cleaning was poor. Floors remained dirty throughout the stay and the room often felt only “tidied” rather than properly cleaned.The atmosphere around the resort was another let down. I have never experienced such rude and inconsiderate guests in all my years visiting Turkey. Restaurants and public areas often felt chaotic and lacked any sense of class or relaxed holiday atmosphere.The à la carte restaurant was especially disappointing. It felt rushed, overcrowded, and nothing like the premium dining experience you would expect from a 5-star all-inclusive resort.The drinks selection was also very poor compared to other Antalya resorts. Cocktails were basic, choice was limited, and overall the bars felt focused on quantity rather than quality.To be fair, the resort does have good pools and plenty for children to do, so families with young kids may still enjoy it. However, if you have previously stayed in higher quality resorts in Belek such as Granada Luxury or Swandor, this hotel will likely feel like a major downgrade in terms of service, atmosphere, food, drinks, and overall experience.Sadly, this was one of the most disappointing hotel experiences I’ve had in Turkey. Family Side, İşletme Sahibi at Selectum Family Resort Side, responded to this review Dear Guest,First of all, thank you for choosing Selectum Family Resort and for taking the time to share your valuable feedback with us.As the Selectum family, we would like to state that we strive to accurately identify and meet your needs and desires. In this context, every comment you make about our hotel is of great importance to us in terms of improving our service quality. It is extremely important for us that our guests remember their holiday with positive feelings.In line with our service philosophy aimed at guest satisfaction, your satisfaction is always our priority. We are saddened by the negative experience you had. Your comment has been shared with the relevant departments and management, and we would like you to know that the necessary checks and measures have been taken.In order to welcome you again and earn your trust, we would like to be with you in your next holiday plans if you make a reservation. If you provide us with detailed information, I would like to promise that we will do our best to ensure you have a pleasant holiday with our entire team.Looking forward to seeing you soon,Sincerely,Selectum Family Resort Side HotelGeneral ManagerHüseyin Oral

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• User:Pauline M

  Trip type: Family

  Sadly not 5 star

  25 May 2026

  Very HONEST review!! Location was more out of the way from the airport than expected roughly one and a half hours from Antalya airport due to traffic and one hour journey return. Atmosphere was okay but felt it didn’t cater well for British more for the Russian's. That’s all you got asked …are you Russian !! The rooms…well let’s just say they were terrible!! Furniture was dated shelves loose and the bed and pillows were brick hard! The air con was noisy so we couldn’t keep that on at night. Only 1 English channel which was bbc news and 2 English kids channels. Size was fine but we were on the 2nd floor swim up lake house! Which was not what we booked. We booked ground floor. I have bad arthritis and going up and down stairs was not good. The railing leading up to our room was loose. The room below was getting work done so when you are trying to relax on the loungers outside our room it was difficult with the noise going on. As you can see from the pics there was mould round the bathroom window, in the corner of the shower. I have now come home with a severe chest infection!!! The maids did their best but we had to ask for loo roll a number of times. The balcony from our bedroom was hanging off NOT SAFE!! The stairs to the swim up were also a hazard. Quite unsteady ! The ladders into the pool were loose and no grip whatsoever! And too deep especially for a non swimmer like myself. How is that safe for children! The floors and not been cleaned in both rooms so you had to wear the slippers walking around. The hotel itself especially around the lake houses were run down. There was a restaurant area at the lake houses which only got used for cakes in the afternoon not for breakfast or lunch so you only had the option to eat in the main restaurant in the hotel which was utter chaos!! No organisation whatsoever! Trying to get a seat sometimes was a nightmare. We did go down to the beach restaurant for lunch which was quieter for my autistic son. The bar staff there were very pleasant and had a good laugh with them. The seating area after reception area the seats had stains on them. A lot of wasted space round about too that wasn’t getting used. We chose this hotel because we stayed at Selectum Luxury Resort Belek last year and were blown away so we thought let’s go with the same hotel group. To say we were disappointed is an understatement. The hotel and lake rooms are in dire need of restoration as this hotel has so much potential. I can’t say a bad word about the staff as they were very accommodating. I would have highlighted this at the time but the hassle and effort required to speak to someone was not worth it. Definitely not a 5 star hotel. Sadly we won’t return. Family Side, İşletme Sahibi at Selectum Family Resort Side, responded to this review Dear Guest,First of all, thank you for choosing Selectum Family Resort and for taking the time to share your valuable feedback with us.As the Selectum family, we would like to state that we strive to accurately identify and meet your needs and desires. In this context, every comment you make about our hotel is of great importance to us in terms of improving our service quality. It is extremely important for us that our guests remember their holiday with positive feelings.In line with our service philosophy aimed at guest satisfaction, your satisfaction is always our priority. We are saddened by the negative experience you had. Your comment has been shared with the relevant departments and management, and we would like you to know that the necessary checks and measures have been taken.In order to welcome you again and earn your trust, we would like to be with you in your next holiday plans if you make a reservation. If you provide us with detailed information, I would like to promise that we will do our best to ensure you have a pleasant holiday with our entire team.Looking forward to seeing you soon,Sincerely,Selectum Family Resort Side HotelGeneral ManagerHüseyin Oral

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• User:Climber45793870049

  Trip type: Family

  Honest feedback

  24 May 2026

  We visited this hotel from 13.05-21.05.2026.We have traveled to Turkey more than ten times and have never had the desire to give feedback, but unfortunately, choosing this hotel based on feedback, we got a negative surprise this time.1. The hotel is on a VERY large area. There are two shuttle buses running between the beach and the children's area on the territory. It may not be convenient to move around if you have a baby in a stroller, since it is not possible to get on the bus with a stroller.2. The hotel is very boring during the day. There were no daily events by the pool or anywhere. There was a complete lack of entertainment.3. The food is very monotonous and does not vary. The choice of fruit is minimal (banana, apple, pear).4. There is no catering in the children's amusement park and water park area. If you want to have lunch with the children or have a snack, you have to walk to another hotel. And there, too, the daily snack is only burgers, fries and nagitzas every day. Similarly, on the sweet side, a small selection of churros and waffles. 5. The amusement park is free, but only 4 of the seven attractions work. 6. The elevator in the main building - only tourists with big bellies can ride it. It's hard to get on with a stroller. In addition, only one of the two elevators worked half the time.7. Location OK, alcohol in the bar OK, staff OK.In conclusion: If you want entertainment during the day, the food selection is varied, you are traveling with a baby who is in a stroller, then I would rather not recommend it. But if you just want to lie by the pool and are not picky about food, and the main thing is to just fill your stomach, then this is for you.Last year at exactly the same time we were in another Selectum hotel - Selectum Noa Belek and this hotel is almost better than the Family Resort even when traveling with children. Family Side, İşletme Sahibi at Selectum Family Resort Side, responded to this review Dear Climber45793870049,Following our review, we have not been able to find any reservation registered in your name at Selectum Family Resort Side, either currently or in the past.To prioritize transparency and the satisfaction of our valued guests, we kindly request that guests providing reviews share their REAL NAMES and stay dates. This allows us to reach you more quickly and thoroughly evaluate and resolve your concerns.Unfortunately, posts made from profiles containing FAKE/LOGO content make the verification process impossible.If you are currently staying at our hotel, we kindly request that you contact our Guest Relations department so that we can assist you. Alternatively, we kindly request that you send your reservation information to ceyla.mutalibova@selectumhotels.com for a detailed review.Sincerely,Selectum Family Resort Side Hotel Management

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• User:Gabrielė Z

  Trip type: Family

  Great activities for kids and amazing SPA, but tragic housekeeping and frustrating atmosphere in the evenings

  17 May 2026

  We recently returned from a one-week stay at the Selectum hotel. We have mixed feelings: the hotel has some wonderful strengths, but the basic lack of hygiene, poor soundproofing, and service standards seriously ruined the overall experience.The positives we really enjoyed:Paradise for kids: The hotel is perfectly tailored for families. Plenty of activities, great water slides, and a clean general territory. The children were very happy.Amazing SPA & Hamam: I went for full-body massages every day. The SPA staff and the masseuse (from Bali) were fantastic – she even helped me with a sunburn issue without me even asking.Food & dining area: There was a large variety of food (though it barely changed throughout the week). The dining staff was very helpful, neat, and constantly kept the area clean.What completely ruined our mood:Tragic housekeeping: For four days, our room was not vacuumed at all (later, it was vacuumed only poorly in the very center). The beds were made sloppily, and after emptying the bin, the trash can was somehow left right in the middle of the room. Our personal belongings and child's toys were just thrown around anywhere. Shampoo, shower gel, and toilet paper were not replenished for days; we had to go and ask for them ourselves. Disposable slippers were completely out of the question. Strangely, we saw mountains of toothbrushes and combs in the housekeepers' carts in the hallway, but none of these amenities were left in our room. Even leaving tips (which is optional) changed absolutely nothing.Noise and poor soundproofing: Our room faced the outside of the resort, so we were lucky to avoid the very loud and heavy party music from the main areas. However, the room doors have zero sound insulation – we could clearly hear every single footstep in the hallway. Since quite a few guests heavily overindulged in alcohol, their noisy walking and shouting down the corridors constantly woke up our children at night.Language barrier and Russian atmosphere: It is impossible to communicate with the staff in English. If we said we didn't speak Russian, they just shrugged their shoulders and walked away. Eventually, we got tired of constantly repeating that we are not Russian. In the evenings, when we wanted to sit outside and have a cozy time, we felt like we were vacationing in Russia – only Russian music was played continuously, which completely ruined the evening atmosphere.The hotel has a lot of potential, but the lack of basic cleanliness, thin walls, and lack of western hospitality standards significantly drops its value. Family Side, İşletme Sahibi at Selectum Family Resort Side, responded to this review Dear Guest,First of all, thank you for choosing our hotel and for taking the time to share your detailed feedback regarding your recent stay.We are pleased to learn that your children enjoyed the facilities, aqua park, and activities prepared for families, and that you had a positive experience at our SPA & Hamam center. Your kind words regarding our SPA team and massage therapist are greatly appreciated and will be shared with the relevant department with pleasure.At the same time, we are truly sorry to hear that several aspects of your stay did not meet your expectations. Your comments have been shared with the housekeeping management for detailed review and necessary follow-up.We also regret the discomfort caused by noise levels and sound insulation during the evenings. Guest feedback is extremely valuable in helping us identify areas requiring improvement.We appreciate both your positive comments and your constructive criticism, as they help us improve our service quality. We are sorry that your overall experience did not fully reflect the holiday you expected.Kind regards,Selectum Family Resort SideHüseyin OralGeneral Manager

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