Sensitive Premium Resort & Spa

Recent Reviews: 1309

• User:Brenda C

  Trip type: Couples

  Rubbish

  16 May 2026

  When we arrived after setting off from England at 8am and not getting to resort till 10pm we were told there was no food the hotel is in the middle of nowhere so no option to go out and eat Even a plate of bread and cheese would have been good but nothing The food in general is rubbish cold and repetitive The rooms are clean a d hotel is clean as well the dining staff can be rude at times Sensitive Premium Sensitive Premium, Müşteri Hizmetleri / Ön Büro at Sensitive Premium Resort & Spa, responded to this review Dear E8539RWbrendac,First of all, thank you for choosing our hotel for your holiday and for taking the time to share your feedback with us.We are sorry to learn that some aspects of your stay did not meet your expectations. Regarding your arrival time, as you arrived at approximately 10:00 PM, our main restaurant service had already ended according to our published concept and operating hours. However, we would like to kindly inform you that we offer late-night soup and mini breakfast service between 00:00 and 02:00 for all our guests. In addition, room service is available for an extra charge, and guests may order from the menu provided in the room.Please also note that all restaurant opening and closing hours, as well as the services included in our concept, are clearly shared on our official website and through the booking platforms provided by our partners.Had we been informed in advance about your late arrival by email, we would have gladly arranged a dinner plate for you and your family, even outside of the standard concept hours. Guest satisfaction and requests are always very important to us, and we always do our best to assist whenever possible.We would also like to respectfully mention that our hotel is not located in an isolated area. Nearby restaurants, shops, and local facilities can easily be seen through online maps and are accessible for guests who wish to dine outside the hotel.At the same time, we sincerely appreciate your positive comments regarding the cleanliness of our rooms and hotel areas. Your remarks concerning the dining staff have also been shared with the relevant department management for further evaluation.We are truly sorry to read that your overall impression was disappointing, and we hope to have another opportunity in the future to provide you with a much more enjoyable holiday experience.Kind regards,Yazgül BeğenmişGuest Relations Manager

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• User:Ирина М

  Trip type: Family

  A hidden gem in Belek

  16 May 2026

  Honestly we had such an enjoyable stay. We were party of five with my mum joining us. The hotel was spotless, very imposing in the public areas and nice modern design in the rooms. The animation team was a special highlight as we often got the one-on-one attention and enjoyed some aqua classes just for me and my mum. Hammam and massage packages are not to be missed, they were very satisfying. Restaurant was great and getting food almost at any point was easy. The beach shuttles were going every ten minutes, beach bar was just renovated and we thoroughly enjoyed a couple of days on the beach.I would rate entertainment as three stars but we were coming in the end of April so not in full swing obviously and yet we still had a blast at the discos and some incredible shows. The only thing we would improve would be lunch boxes on the transfer day, and I would suggest uniform towels across the board . However everything else felt like truly inspiring experience, very relaxing and welcoming. Sensitive Premium Sensitive Premium, Müşteri Hizmetleri / Ön Büro at Sensitive Premium Resort & Spa, responded to this review Dear Sightsee742177,Thank you very much for taking the time to share such a detailed and thoughtful review about your stay with us. We are truly delighted to hear that you and your family, including your mother, had such an enjoyable and relaxing holiday experience.It is wonderful to know that you appreciated the cleanliness of our hotel, the modern room design, our restaurant services, spa facilities, and especially the dedication of our animation team. Your kind words about the aqua classes, entertainment, beach area, and the newly renovated beach bar mean a lot to us.We also sincerely appreciate your constructive feedback regarding the lunch boxes on departure day and the towel consistency. Guest comments like yours are extremely valuable and help us continue improving our services and guest experience.It was a pleasure to welcome you to our hotel, and we truly hope to have the opportunity to host you again for another memorable holiday in the near future.Kind regards,Yazgül BeğenmişGuest Relations Manager

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• User:Ruby K

  Trip type: Family

  Far From Premium: Disappointing Service and Poor Hospitality

  07 May 2026

  We stayed for 7 nights at the Sensitive Premium Resort & Spa in August/September 2025 as a group of 13 (four families). N.B. This is a 8 month late review.Arrival & Check-inOur flight with Sun Express was smooth and the transfer was punctual and professional. Unfortunately, our welcome at the hotel was disappointing. We were greeted at 1 a.m. by a visibly frustrated male receptionist who rushed us through check-in. Two families were given temporary rooms and told to change the next day, which meant we spent most of the following morning sorting out room allocations. Despite requesting rooms in the same block, we were placed at opposite ends of the hotel.Food & DiningThe food quality was decent but repetitive with little variety. Many dishes were not labeled clearly, and as a vegetarian I had an unpleasant experience finding chicken in a “vegetarian” dish. While staff apologized, it was explained away as another guest using the wrong spoon. This was frustrating and concerning. For vegetarians, options are very limited and cross-contamination is an issue (e.g., bread/toast area shared with meat items). Also, basic requests like baked beans for breakfast were only honored twice in our entire stay.Booking the à la carte restaurant was stressful. I queued for an hour to secure a table for 13, only to be told by the guest relations manager (Yasgul) that it was “impossible.” Her communication was unprofessional and rude, though eventually, after much insistence, we were accommodated.Staff & ServiceNot all staff were the same. Special mention goes to:Semhah (guest relations), who was kind and helpful and professional.The daytime receptionist (tall young man) very respectful and understanding.Huseyin in the kitchen always tried to help and find alternative recommendations.The hardworking team clearing tables were prompt and clearly focused on their work.On the other hand, language barriers were a frequent issue. Some staff gave wrong information simply because they couldn’t understand English, for example, I was told bathrobes were “not available,” only to find out on the last night of our stay that they could have been requested.Extras & ToursThe hotel photo service is expensive (€10 per photo). Make sure to negotiate beforehand, as costs can easily add up. We also booked a tour via Isak and Murat (both polite and helpful), but our driver rushed through the itinerary, cutting the trip short. Please note the tour bookings done by the above are independent of the hotel even though they will be sat in the hotel lobby.SpaThe hammam and massage were the highlight of our trip—excellent and highly recommended.OverallThis is not a “premium” hotel, despite its name. We didn’t expect luxury, but basic hospitality, such as a friendly check-in, better food variety, and respectful guest service was lacking. The spa was wonderful, but overall the hotel has a lot to improve, especially in staff training, guest services, and communication. Sensitive Premium Sensitive Premium, Müşteri Hizmetleri / Ön Büro at Sensitive Premium Resort & Spa, responded to this review Dear Guest,First of all, we would like to say that after reading your review and rating, we were truly disappointed and saddened by your comments regarding our hotel and our team.We would especially like to mention that we do not accept the statements written about our reception team and personally about myself. During your stay, all possible assistance was provided to you according to the availability of the hotel and your room category at that time.As you may know, room allocation requests such as having rooms next to each other are always subject to availability, and unfortunately during that busy period it was not possible to accommodate all rooms in the same area.Regarding the à la carte restaurant reservation, we would also like to remind you that due to the high occupancy during your requested dates, availability was very limited. In addition, our à la carte restaurants are not designed for large group dinners. Nevertheless, I personally did my very best to assist you and your family on that day and offered all possible solutions available at the time.Please be assured that both myself and our entire team always do our best to assist all of our guests within the hotel concept and service standards. We are confident that our staff members continuously try to help our guests with care and professionalism.Thank you as well for mentioning the staff members who positively contributed to your holiday experience. Your feedback will be shared with the related departments.Once again, we send our respect and best wishes to you and your family and wish you healthy and happy years ahead.Best regards,Yazgül BeğenmişGuest Relations Manager

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• User:Carolyn G

  Trip type: Couples

  One Happy Customer

  05 May 2026

  First time in Turkey i don't know what to expect but the experience we had was amazing from the hotel to the staff and amazing food so many to choose from special mention to Yazgul BEGENMIS (guest relation Manager) very helpful in rectifiying issues handled very professional and that make me a happy customer and will definitely coming back and recommend to my family and friends Sensitive Premium Sensitive Premium, Müşteri Hizmetleri / Ön Büro at Sensitive Premium Resort & Spa, responded to this review Dear Carolyn,Thank you very much for your lovely review and for choosing our hotel for your first holiday experience in Turkey.We are truly delighted to hear that you had such an amazing stay and that you enjoyed our hotel, staff, and the variety of food we offer. Knowing that you left as a happy customer makes us very happy as well.I would also personally like to thank you sincerely for your kind words about me. It was my pleasure to assist you, and I am very glad that I could help make your holiday experience even more enjoyable.Your recommendation to your family and friends means a lot to us, and we would be honored to welcome you back again in the future.Best regards,Yazgül BeğenmişGuest Relations Manager

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• User:justin c

  Trip type: Couples

  Magnificent throughout ⭐️⭐️⭐️⭐️⭐️😍🏩🇹🇷❤️

  27 Apr 2026

  Arrived today.magnificent hotel.spotless room & facilities throughout,friendly staff cant do enough to help.nice range of cocktails .bathrobes included .large modern room & gorgeous bathroom .far exceeded our expectations ⭐️⭐️⭐️⭐️⭐️🏩😍❤️ Sensitive Premium Sensitive Premium, Müşteri Hizmetleri / Ön Büro at Sensitive Premium Resort & Spa, responded to this review Dear Justin,Thank you very much for taking the time to share your wonderful first impressions with us.We are truly delighted to hear that your stay has started so magnificently and that our hotel, rooms, facilities, and service have exceeded your expectations. Your kind words about our friendly team and overall atmosphere mean a lot to us.It is a great pleasure to know that you are enjoying the comfort of your room and the variety of our offerings.We wish you a fantastic continued stay and hope to make the rest of your holiday just as memorable.Kind regards,Yazgül BeğenmişGuest Relations Manager

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