Spice Hotel & Spa

Recent Reviews: 5386

• User:miemouch

  Trip type: Family

  The best food & service in the hotel

  25 May 2026

  Adem and Jamal are amazing. The food is absolutely fresh and tasty. The service, the people and the food. Trifecta of brilliance. Aysel ALPAGÜL, İşletme Sahibi at Spice Hotel & Spa, responded to this review Dear Guest,Thank you for sharing your valuable feedback with us. We are truly pleased to learn that you enjoyed both our food and service during your stay.Your kind words regarding Adem and Jamal are greatly appreciated, and we will be delighted to share your compliments with them. Providing fresh, high-quality cuisine together with exceptional hospitality is our top priority, and it is rewarding to know that we succeeded in making your experience memorable.We sincerely appreciate your recommendation and look forward to welcoming you back to our hotel in the near future.Kind regards,

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• User:Rob B

  Trip type: Couples

  Niagra- Spice Hotel -Belek

  15 May 2026

  The hotel staff are very attentive to your needs and make a point of making each day of your holiday as relaxing as it can be. Aysel ALPAGÜL, İşletme Sahibi at Spice Hotel & Spa, responded to this review Dear Guest,Thank you for your kind words! We are delighted to hear that our team helped make your holiday relaxing and enjoyable. Providing attentive service and creating a comfortable atmosphere for our guests is always our top priority.We truly appreciate your feedback and hope to welcome you back again for another wonderful stay!Best Regards,

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• User:Felix O

  Trip type: Family

  Good food, poor service in some aspects

  15 May 2026

  We had a really enjoyable stay overall and there are many things this hotel does very well. The food included in the all inclusive package was genuinely very good. My recommendation is actually to stick with the included buffet food rather than paying extra for the à la carte restaurants, because the standard food offering was already excellent. The hotel also has a very nice location and overall atmosphere.That said, several frustrating issues took away from what could have been an excellent experience.The biggest issue was the tennis equipment. We paid 35€ to rent 3 rackets for one hour, and the rackets were in terrible condition. The grips were literally wrapped with packaging tape, and one racket was actually broken. After trying to play for an hour, we complained and asked either for proper rackets or a refund. I even offered to go buy replacement grips from the neighboring hotel myself just so we could continue playing during our stay. Despite multiple discussions afterward, the hotel refused both a refund and any real solution. Fighting guests over 35€ instead of simply fixing broken equipment is disappointing and unnecessary.Another major issue was the AC, which did not work properly for two weeks. The room was extremely warm unless we opened the balcony door, which then meant dealing with mosquitoes. We complained multiple times but nothing was fixed.The “heated” pool was also still very cold.There were also some strange all inclusive rules that became annoying, especially for a large family. For example, you could not get a bottle of wine, only individual glasses, which made getting drinks unnecessarily complicated.The lifeguards were constantly blowing whistles for no obvious reason, and when we tried to understand what was happening, there was little to no English spoken to explain anything.Overall, we really did enjoy the hotel, the food, and the location. But unfortunately, several small issues and the hotel’s unwillingness to solve simple customer problems overshadowed the experience. The focus should be on making guests happy, not arguing over broken tennis rackets and small complaints. Aysel ALPAGÜL, İşletme Sahibi at Spice Hotel & Spa, responded to this review Dear Guest,Thank you for taking the time to share such a detailed review of your stay.We are very pleased to read that you especially appreciated the quality of our food offering, the hotel location, and the overall atmosphere. Your kind comments will be shared with our culinary and service teams.At the same time, we are sorry to hear that certain aspects of your stay did not fully meet your expectations.Regarding the tennis equipment, we would like to clarify that all sports equipment is regularly checked and provided through our rental system. The condition of the equipment is assessed at the time of handover and documented accordingly. Any complaints are reviewed in line with our internal policies.Regarding the air conditioning, please note that our central system operates on a seasonal schedule and technical inspections are carried out within operational possibilities. Reported issues are reviewed by our technical department accordingly.The temperature of the heated pool is regulated according to established operational standards and may vary depending on external conditions.Our all-inclusive concept and service procedures are designed to ensure transparency and equal service standards for all guests.Your comments regarding communication and operational procedures in the pool area have been noted for internal review.We appreciate your constructive feedback and thank you again for your review.Kind regards

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• User:linuso542

  Trip type: Family

  Family vacation

  12 May 2026

  We had a really great stay at Spice Hotel in Belek 😊The food was very good with lots of variety, and the service throughout the hotel was excellent. A special thank you to Can from the animation team and Moise at the bar — both gave us fantastic service and really helped make our vacation extra enjoyable.The hotel area is beautiful, and overall we are very satisfied with our stay.A few things could be improved:- The pools could have been a bit warmer.- It would also be nice if the hotel enabled the AC function in the rooms earlier.- Tennis was unfortunately quite expensive considering the quality of the equipment. Paying 10€ per hour for worn-out rackets did not feel very reasonable.But overall, we had a very nice holiday and would definitely consider coming back ☀️ Aysel ALPAGÜL, İşletme Sahibi at Spice Hotel & Spa, responded to this review Dear Guest,Thank you so much for taking the time to share your experience at Spice Hotel Belek. We are truly delighted to hear that you had a really great stay and that you felt well taken care of — especially by Can from our animation team and Moise at the bar. I will personally make sure they receive your kind words; such recognition means the world to our team.It’s also wonderful to know that you enjoyed our food variety and the beauty of our hotel grounds. Your satisfaction is our greatest reward.At the same time, we sincerely appreciate your constructive feedback. Please rest assured that we have noted your suggestions regarding the pool temperature, the earlier activation of A/C functions in the rooms, and the tennis equipment quality. We will review these points carefully with our technical and sports teams to see where immediate improvements can be made — especially regarding the tennis rackets and pricing, as we always want our guests to feel they are receiving fair value.We would be absolutely honored to welcome you and your family back for another sunny holiday. Please don’t hesitate to reach out to us directly when you plan your next trip — we would love to make sure your stay is even more comfortable from the very first moment.Warmest regards from all of us at Spice Hotel Belek,Guest Relations & Hotel Management

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• User:David K

  Trip type: Friends getaway

  Excellent staff. Great facilities. Just needs a few little changes

  04 May 2026

  A weeks stay from end of April into may. Some areas not open early in stay such as the pier and the snack bar behind sherbet bar. (It did open after a few days).Overall the place is great. Service in the Casablanca bar was excellent as was service throughout the hotel. Customer relations were great when some items got lost in our group. Great choice of food in the main restaurant. Only criticism is the food in the main restaurant is not hot. Just warm. Maybe have some plates that are warm to help this. We went al acarte Italian one night. The service again was great. The steaks were average at best. Other dishes were good.Snack bar food is very good and prepared as you wait. Was very quiet during our stay as hotel season just seems to be starting. Please get some single donuts for the elephant slide!The nightclub could definitely do with upgrading.Overall a great place with very helpful staff. Spice Hotel & Spa, at Spice Hotel & Spa, responded to this review Dear David K,Thank you for taking the time to share such a detailed review following your recent stay with your friends at Spice Hotel.We are delighted to hear that you enjoyed our facilities, food variety, and especially the service provided throughout the hotel. Your kind words regarding our Casablanca Bar team and Guest Relations staff are truly appreciated. We are also pleased that our team could assist your group when some belongings were lost.We would also like to thank you for your constructive feedback. As the season had just started during your stay, some areas such as the pier and snack bar opened shortly afterwards. We appreciate your understanding in this regard.Your comments about the temperature of the food in the main restaurant, the Italian à la carte experience, and the nightclub facilities have been carefully noted and shared with the relevant departments for evaluation and improvement.We are especially happy to hear that you enjoyed the freshly prepared snack bar food — and we will certainly pass along your fun suggestion about adding single donuts for the elephant slide!Thank you once again for your valuable feedback. We hope to welcome you back to Spice Hotel again for an even better experience in the future.Best regards

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