Sunpoint Family Hotel

Recent Reviews: 462

• User:NorthStar23314813452

  Trip type: Family

  Don’t book it and don’t trust the description

  02 Oct 2025

  NOT GREATFirst of not a great welcoming entrance or reception. On description of the booking it says private beach big lie then it states it’s a swim up bar hmm Nop. The rooms were not the best as the drawers were falling apart. There were no house keeping in the whole week we were there. Had to ask for toilet rolls and fresh towels. Zero entertainment as stated there was. Pool area was nice and clean. Breakfast well I didn’t have breakfast at all. Dinner for breakfast yuk. We ate out 3 times as there was nothing nice there. Nothing for kids. Drinks limited. Very disappointed but had lovely weather and spent lots of money. Also no lifts and lots of steps leading up to rooms. Figen Karagöz, İşletme Sahibi at Sunpoint Hotel & Travel, responded to this review Dear Guest,Thank you for taking the time to share your experience with us. We are truly sorry to hear that your stay did not meet your expectations. The issues you mentioned regarding housekeeping, room condition, food variety and entertainment are certainly not the level of service we aim to provide.Your feedback has been shared with our management and related departments, and immediate action is being taken to address these points. We fully understand your disappointment and sincerely apologize for the inconvenience you experienced.We would appreciate the opportunity to discuss your stay in more detail and assist you personally. Please feel free to contact us at [info@sunpointturizm.com](mailto:info@sunpointturizm.com).Kind regards,Sunpoint Hotel & Travel Management

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• User:Michał M

  Trip type: Couples

  Ahsysjs

  30 Sept 2025

  Very good doctor Omar and good Gin with tonic, nice service and good weather. Sometimes good music on pool(Poland music) Figen Karagöz, İşletme Sahibi at Sunpoint Hotel & Travel, responded to this review Dear Guest,Thank you so much for your kind feedback. We are happy to hear that you enjoyed our service, the good weather, and of course Dr. Omar — he will be delighted to read your comment. It’s also great to know you liked the gin & tonic and the atmosphere by the pool.We’ll make sure to keep the good music coming, including some Polish hits!We look forward to welcoming you again at Sunpoint Hotel & Travel.Kind regards,Sunpoint Hotel & Travel Management

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• User:Kids E

  Trip type: Family

  Filthy

  10 Sept 2025

  Sunpoint Hotel is absolutely terrible – please avoid it at all costs. When we arrived, we were given a room that was filthy. The toilet ceiling was leaking, the shower didn’t work, the air conditioning was only available in one room, and the other had no AC or even a fan. The balcony door was broken, and so was the bathroom cubicle door.We immediately asked to change rooms, but were told the hotel was fully booked and promised a move the next day. The following day, after reminding them two or three times, we were finally given a different room – but it only had space for four people, while we were five (two adults and three children). We had to sleep on the floor and give the bed to our children.The new room was no better: almost everything was broken. After three days, they finally brought us an extra bed – which was also broken. The wardrobe, balcony door, and even the socket cover were all damaged, which is a serious health and safety hazard, especially with children.The food was poor, with very little variety, and was left uncovered with flies sitting on it. The staff did not speak any English, so we had to use Google Translate for everything. The pool was always overcrowded, and the Wi-Fi didn’t work at all.This hotel is not even worthy of three stars – in fact, it doesn’t deserve any. More than the hotel itself, I blame Loveholidays for misleading us by listing this place and for refusing to offer compensation. Figen Karagöz, İşletme Sahibi at Sunpoint Hotel & Travel, responded to this review Dear Guest,Thank you for sharing your feedback with us. We are truly sorry to hear that your stay did not meet your expectations.We would like to kindly clarify a few points: • All our rooms are cleaned and checked prior to guest arrivals, and housekeeping is available daily. If any issue arises, our reception team is always ready to assist, and when availability allows, alternative rooms are offered. • Air conditioning is available as described in the room details on all booking platforms, and additional fans are provided upon request. • Our all-inclusive food and beverage concept is clearly stated and includes a daily selection of freshly prepared dishes. Many of our guests staying during the same period expressed satisfaction with the meals and service. • Wi-Fi is available in the lobby and pool area, as specified in our descriptions across sales channels. • Our staff are always willing to help. While some team members may not speak fluent English, they do their best to assist through translation tools or managerial support.We regret that you left with such a negative impression, as the vast majority of our guests enjoy their stay with us. As a family-run, budget-friendly hotel, our aim is always to provide a safe, welcoming, and comfortable environment.We thank you again for your comments and assure you that we will continue working to improve our services.Kind regards,Sunpoint Hotel Bodrum – Management

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• User:Filipe C

  Trip type: Family

  Not great…

  08 Sept 2025

  1 week stay, all inclusive. Good points: swimming pool was nice and the food was also ok. Some of the staff were also nice. (Not all, though!). Bad points: cleaning was awful. Our room was disgusting when we arrived (dirty floor, dust, wrappers, even an ear tip was on the floor). Furniture is quite dated and used up. Bathroom was also in quite a bad shape. Lack of care with cleaning was also visible outside, specially around and inside the pool. Food was not bad, but lacked variety and options. Not child food friendly at all. Snacks in the afternoon were boiled pasta and watermelon (yes, really). Drinks were very limited also and very basic. Note for the poor English skills of the staff. This hotel is due a serious renovation and a lot more care to cleaning. Ah, WiFi is also terrible and only in the common areas. Finally, the music around the pool was absurdly repetitive and too loud. It’s not horrible but I do not recommend it, also. Figen Karagöz, İşletme Sahibi at Sunpoint Hotel & Travel, responded to this review Dear Filipe,Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our swimming pool, food, and the efforts of some of our team members.We are, however, sorry to read that other aspects of your stay did not meet your expectations. Please allow us to clarify a few points: • Cleaning: Our housekeeping service is provided daily, but sometimes if the “Do Not Disturb” sign is on or guests are in the room, cleaning can be postponed. We will remind our team to be extra attentive in preparing rooms before arrival. • Rooms & Furniture: As a family-run, budget-friendly hotel, our property is not brand new, but we strive to maintain it clean and comfortable. Your comment will be considered in our ongoing renovation plans. • Food & Snacks: Within our 3-star, all-inclusive concept, we offer a rotating menu with salads, hot dishes, and snacks such as pasta, fruit, and ice cream. We understand your wish for more variety and will review possibilities. • Drinks: Our concept includes local alcoholic and non-alcoholic beverages, which are unlimited. However, premium cocktails are not part of the standard package. • Wi-Fi: As mentioned in our descriptions across all booking platforms, Wi-Fi is available in common areas (lobby and poolside). • Music: Your feedback about the pool music will also be shared with our team to adjust the playlists.We appreciate your constructive review, which helps us to improve, and we regret that your stay was not fully satisfactory. We hope you may consider giving us another opportunity in the future.Kind regards,Sunpoint Hotel Bodrum – Management

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• User:Mayah T

  Trip type: Family

  GO SOMEWHERE ELSE!!!

  31 Aug 2025

  Please save your money and go elsewhere!!!The hotel is seriously badly run. Upon arrival we had to wait approximately 10 minutes for someone to turn up at the reception to check us in. The staff member there proceeded to take a series of calls before checking us in. We were then taken to a room with crumbling walls, broken fixtures and a bathroom where the ceiling was leaking heavily from above over the toilet! They moved us to another room however, there were only 2 available plug sockets for our family of 5. At no point did anyone ever come to change our sheets, provide new towels or bring new toilet rolls. We had to request towels and toilet rolls daily at the reception. The air conditioning unit is only in the main bedroom which leaves the rest of the room extremely hot! The food is really bad! The breakfast selection is a series of sandwich meats, sliced cheese and raw oats! Lunch and dinner seem to have the same options and these remain the same every day. I had to eat the same meals in each sitting which was very limiting as a vegetarian. I should note that the buffet style restaurant is never covered allowing for flies to freely land on the food! The all inclusive options for drinks also are non existent. Entertainment only happened on one evening and most likely because the country was celebrating victory day the following day. WiFi doesn’t work anywhere apart from the reception and that is limited and cuts out constantly. So much so that we all had to resort to buying expensive bundle packages to get online. Sunpoint Turizm, İşletme Sahibi at Sunpoint Hotel & Travel, responded to this review Dear Guest,Thank you for sharing your feedback. We are truly sorry to hear that your stay did not meet your expectations. However, we would like to clarify a few important points for balance: • Our hotel is a budget-friendly, family-oriented property, and all facilities, room features, and the All-Inclusive concept (including drinks and entertainment details) are clearly stated across all sales channels before booking. • Rooms are cleaned daily unless a “do not disturb” sign is placed, and towels and toilet paper are replenished upon request at reception. We regret if this gave you the impression of neglect. • Air conditioning is available in the main bedrooms, which is in line with our 3-star concept. Guests seeking higher-level facilities such as multiple AC units or luxury furnishings may prefer different categories of hotels. • Our buffet follows hygienic standards and is regularly replenished; food variety is provided within the limits of a 3-star All-Inclusive hotel, with vegetarian options always available. • Wi-Fi is available in the lobby and pool areas only, which is again explained in all booking platforms.We do appreciate your comments and will use them to continue improving. At the same time, we believe some of your remarks do not fully reflect the standards of our property, as many other guests during the same period have shared positive experiences.We sincerely hope you will reconsider and give us another chance in the future.Kind regards,Sunpoint Hotel Bodrum – Management

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