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Burcu Kaya Hotel

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Burcu Kaya Hotel

locationOrtahisar, Cappadocia

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About Burcu Kaya HotelAbout Burcu Kaya Hotel

Location

The hotel is located in Ortahisar, in Cappadocia, a 5-minute walk from the town centre of Ortahisar. Göreme Open Air Museum is 2.5 km away and Nevsehir Kapadokya Airport is within 45 km.

Facility

Multilingual staff (English, German, French) are happy to assist and advise. Amenities available at the hotel include a baggage storage service and a cash machine. Wireless internet access (no extra charge) allows guests to surf the internet and catch up on email. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. There are a number of shops, including a souvenir shop. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room, a playroom and a library. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Further services and facilities include a 24-hour security service, a car hire service, medical assistance, a transfer service, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. A fax machine is available for guests' business needs.

Rooms

Most of rooms include a balcony or terrace as a standard feature. Rooms include a double bed. Amenities include a trouser press and WiFi (no extra charge). Guests will also find slippers in their rooms. Bathrobes and a telephone are available in the bathrooms, which are equipped with a bidet. For extra comfort in the bathrooms, guests are offered cosmetic products. Bathrooms with wheelchair access can also be booked. The hotel has family rooms and non-smoking rooms.

Sport

Guests can work out or just relax in the outdoor and indoor pools. Kids can splash about in a special swimming area just for them. Parasols on the terrace are also available. The hot tub in the pool area promises pure relaxation. For those who wish to stay active while on holiday, the hotel offers horse riding. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, billiards, darts and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam and massage treatments. A nightclub offers fun and entertainment.

Meals

The hotel includes a restaurant and a café. Lunch is an option.

Payment

The following credit cards are accepted: American Express, VISA and MasterCard.

Amenities at Burcu Kaya Hotel Amenities at Burcu Kaya Hotel

  • Facilities

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      Air conditioning

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      Café

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      Car Park

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      Disability-friendly

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      Games room

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      Garage

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      Laundry Facilities

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      Lifts

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      Medical Assistance

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      Playground

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      Restaurant(s)

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Sport/Entertainment

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      Aerobics

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      Billiards/Snooker

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      Children's Pool

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      Darts

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      Gym

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      Horse Riding

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun terrace

LocationLocation

Map preview

Around this property:

Centre

15 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

82

Very Good

79

Average

54

Poor

20

Terrible

34

Recent Reviews: 269

  • User:Dreamer58069125778

    Trip type: Solo travel

    Wouldn't go back

    rating09 Oct 2024

    The hotel is in desperate need of renovations. The rooms smell of damp/drains and I had ants in the bathroom. The buffet dinner was bad and the breakfast awful. Lots of stairs everywhere, and no elevators, which could be a problem for some people. This could be a nice hotel, if properly looked after, but as it is i would not go back

  • User:Nicola W

    Trip type: Couples

    Rudeness and arrogance!

    rating05 Oct 2024

    Was sent here by the hotel we were already staying at (which due to having several building works going on around it, through no fault of their own i add, with pneumatic drills was not the most relaxing place) just wanted to switch off, have a bit of piece and quiet and relax by a pool. Unfortunately the experience at the Burcu Kaya hotel stressed me out further. On arrival I asked the reception staff if myself and husband could stay at the poolside to relax. I explained the situation in our current hotel and just needed some space. Obviously we were prepared to either pay to use the facilities and most definitely would have had drinks/lunch there.Very hostile and rude, just said 'no' only for hotel guests. I did say I was quite surprised to hear this as most hotels I know (30 years of travelling to Turkey in various locations) were always happy to offer this facility especially when it's low season and hotel capacity is low. Was met with the usual shrug of shoulders and repetitive response . All I can say is thank God I wasn't staying there and if you are considering it... don't bother!

  • User:tommaso p

    Trip type: Couples

    WARNING: do not stay here!

    rating11 Sept 2024

    Unfortunately, this has been one of the most disappointing experiences I’ve had during a hotel stay.To summarize the issues:1. **Staff behavior**: The restaurant staff has been extremely rude. When I simply asked for milk for my tea, I was met with hostility, which was both shocking and upsetting. 2. **Food quality**: After serving approximately 300 people, the food quality deteriorates to the point of being inedible. Food very substandard. We would call it the “Pig Slop Stalag 13 Mess Hall” It’s disheartening, and we've had no other dining options nearby. 3. **Breakfast**: Even a simple request for toast with honey, jam, and butter was denied. It feels like basic services and common courtesies are not being met.4. Rooms were not cleaned properly, long hairs found in bathroom, spiderwebs near bedside table, towels were threadbare, bathroom vanity had a pile of old builders rubble under the sink ( obviously no-one checks under there)Additionally, the hotel’s remote location leaves us isolated from other restaurants or amenities. We are unable to walk anywhere, which only adds to our frustration.This experience has genuinely ruined our holiday, and I wanted to bring these issues to your attention in the hope of addressing them for the well-being of current and future guests. We would recommend staying somewhere more central like Goreme (very nice town with lots happening)

  • User:musavvar m

    Trip type: Family

    Average

    rating16 Apr 2024

    Hotel infrastructure good but away from the city. No blame on tour company becoz we selected the hotel.Restaurant staff was not good at all , comparing our experience at other hotels it was not good.They even charged us for water at hotel.Room service just picket the garbage and left , no dusting no moping.

  • User:norinas119

    Trip type: Family

    Look at first sight

    rating23 Aug 2023

    Awesome place, especially Cappadocia, hot air ballon, the open air museum with Nigar our first guide and Birk our second guide . Both are so well versed with the history of their country and beyond that they know a lot around the world history , which made our trip very interesting by having very open conversations learning and sharing knowledge. We had the best time in Cappadocia 💕💕

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