Guven Cave

Recent Reviews: 281

• User:Voyage546650

  Trip type: Couples

  Roaches in room 325 and who knows in how many others

  27 Sept 2025

  If you like to sleep with literal roaches in your bed, then this is the spot! Peel back the bedding and surprise! Just be ready to be ignored by the person in charge when you email them and send them pics of said roaches. You also get to pay for a night that you didn’t stay because of said situation, will consider update if they at least refund the money. Guest Trends, Agency / Consultant at Quality Suites, responded to this review Thank you for bringing your concerns to our attention. We sincerely apologize for the experience you described and regret that your stay did not meet expectations. Cleanliness is a top priority for us, and we take reports such as yours very seriously. Our housekeeping and pest control teams have been alerted to ensure this issue is fully addressed.We are also sorry to hear you felt your concerns were not acknowledged in a timely manner. Your feedback helps us identify areas where we must do better, both in communication and in service.We hope you might consider giving us another opportunity in the future so we can provide you with the comfortable and welcoming stay our guests deserve.RB, Guest Relations Manager

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• User:Karen P

  Trip type: Family

  Pool Closed

  03 Sept 2025

  Chose this hotel BECAUSE it had a pool. My family was very disappointed it was closed. Would NOT have stayed her otherwise. Better hotels in the area. Guest Trends, Agency / Consultant at Quality Suites, responded to this review We sincerely apologize for the disappointment you and your family experienced with our pool being unavailable during your stay. We understand how important this amenity is, especially for families, and regret that it impacted your visit. Please know that we are working to ensure our facilities are well-maintained and available for our guests to enjoy.We hope you might consider giving us another opportunity in the future to provide a more enjoyable stay with all amenities available.-RB, Guest Relations Manager

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• User:Philip R

  Trip type: Solo travel

  Good room, front desk staff could have been better

  23 May 2025

  If you're arriving in Stratford by train, then it's about a 10 minute cab ride. Check in wasn't brilliant. However, the room itself was spacious with sofa, desk, fridge, microwave. King size bed was comfortable. Ample amounts of storage space. Bathroom was clean and generally well maintained. Would have preferred toiletries to be in dispensers, instead were small bottles. Bizarrely, the coffee machine was in the bathroom by the sink? Why? There was plenty of space on a surface in the bedroom. WiFi worked well. The hotel has a guest laundry which I made use of. 30 minutes wash costing $2.50, $1 for detergent powder and a 40 minutes dry was $2.00. The front desk will sell you $10 in Quarters for the machines. Breakfast was again fairly chain hotel standard. Two cooked items and a few other items. As usual, paper plates and plastic cutlery. Guest Trends, Agency / Consultant at Quality Suites, responded to this review Thank you for taking the time to share your detailed feedback. We're glad to hear that you found the room comfortable, clean, and well-equipped for your stay. It’s also great to know the guest laundry and Wi-Fi met your needs. We apologize for the less-than-smooth check-in and will share your comments with our team to help us improve. Your notes about the coffee machine placement and toiletries are appreciated and will be considered as we continue to enhance our guest experience. We hope to welcome you back again soon.RB, Guest Relations Manager

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• User:Roger P

  Trip type: Solo travel

  Friendly property is next to a noisy highway

  11 May 2025

  Friendly property is furnished with contempory finishes and enginneered hardwood floors. Neat and tidy, the staff is great and everything works. The breakfast was capably done. The single elevator is a little the worse for wear and tear, but worked fine. The only nit here is the close proximity to a busy and noisy highway. Many times, night time brings reduced noise. Not here. Suggest you request a room away from the highway to help insure a goods night sleep. Guest Trends, Agency / Consultant at Quality Suites, responded to this review Thank you for your detailed and thoughtful review! We’re so glad to hear you enjoyed our modern furnishings, clean environment, and the friendly service from our team. It’s also great to know everything worked well during your stay—including breakfast and the amenities.We understand your concern about the highway noise and appreciate your helpful suggestion to future guests. While some rooms do experience more traffic noise due to our location, we’re always happy to accommodate requests for quieter rooms when available.Thank you again for staying with us—we hope to welcome you back for another pleasant visit!-RB, Guest Relations Manager

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• User:Bexily H

  Trip type: Solo travel

  STAY AWAY!

  23 Jun 2024

  DO NOT STAY HERE!!!!They place a hold on your card & charge you for "damages" that were already there. The furniture are outdated and torn, and the manager will blame the customer for that. They don't call or even email picture's of these so-called damages. It's not worth, especially if you have children. They will blame your children for these damages General Manager, General Manager at Quality Suites, responded to this review Dear Bexily,Thank you for taking a moment to share your thoughts. If you have additional questions or concerns regarding billing, please reach out to us again offline so we can assist. We appreciate your feedback and look forward to hearing from you.

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