Kayadibi Cave Butik Otel

Recent Reviews: 683

• User:joanchapman3

  Trip type: Family

  Excellent

  30 Apr 2026

  Excellent situation within walking distance of the square. Hotel facilities were excellent, including the swimming pool and jacuzzi. The rooms were excellent, spotlessly clean and tastefully decorated. Last but not least, the staff were courteous and attentive as well as extremely pleasant. Overall it was a great experience and I wouldn’t hesitate to return or recommend it to others. Błażej Żak, Guest Services / Front Office at Wyndham Grand Krakow Old Town, responded to this review Dear Guest,Thank you very much for your excellent review and perfect score.I am truly pleased to read that you enjoyed our central location, the comfort and cleanliness of your room, as well as our SPA facilities. It is especially rewarding to know that the attentiveness and courtesy of our team contributed positively to your overall experience.Your kind words and recommendation are sincerely appreciated, and I am delighted that your stay was such a great one.We look forward to welcoming you back to Wyndham Grand Krakow in the future.Warmest regards,Błażej ŻakGuest Relations Manager

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• User:heylolly

  Trip type: Couples

  Perfect LUXURY base for a Krakow city break

  30 Apr 2026

  Stayed here for three nights and it ended up being exactly the kind of place you want for a city break. The location is hard to beat — right in the Old Town on Floriańska Street, so everything is within walking distance, but it still felt surprisingly calm once you were inside.We had a Premium Suite which was properly spacious, not just “city hotel” spacious. Plenty of room to actually relax in the evenings rather than just sleep and go again the next day. The minibar was well stocked, bed was very comfortable, and the whole space felt clean, polished and easy to settle into.The spa was a bit of a standout. Tucked away and really nicely done, and both times we went it was almost empty, which made it even better after long days walking the city. Exactly what you want when you’ve been out all day.Nice touch with the prosecco on arrival, and the staff were consistently friendly and helpful without it ever feeling over the top.We skipped breakfast as Krakow is far too good food-wise to stay in one place every morning, and I’d recommend doing the same — there’s so much to explore just outside the door.Overall, it just made the whole trip feel easy. Would absolutely stay here again without hesitation. Błażej Żak, Guest Services / Front Office at Wyndham Grand Krakow Old Town, responded to this review Dear Lauren,Thank you very much for your detailed and thoughtful review, and for awarding us a perfect score.I am delighted to read that your stay with us contributed so positively to your Kraków city break. It is great to know that the comfort and spaciousness of your Premium Suite, along with its amenities, allowed you to truly relax after exploring the city. I am also very pleased that you enjoyed the SPA area and appreciated the calm atmosphere it offers.Your kind words about the welcome gesture and the friendliness of our team are sincerely appreciated, as is your overall impression of an easy and enjoyable stay in the heart of the Old Town.Thank you once again for your recommendation. I would be very happy to welcome you back in the future.Warmest regards,Błażej ŻakGuest Relations Manager

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• User:Jet00274759862

  Trip type: Family

  Great experience

  29 Apr 2026

  The hotel is fine with great breakfasts. We stayed in historical room. Very nice.Swimming pool was clean, not crowded and comfortable. Near the hotel there is museum of krakow where the original of Leonardo DaVinci masterpiece is. Highly recommend to visit Błażej Żak, Guest Services / Front Office at Wyndham Grand Krakow Old Town, responded to this review Dear Guest,Thank you for your wonderful review and for awarding us a perfect score. I am delighted to read that you had such a great experience and that you particularly enjoyed our breakfasts, the comfort of your historical room, and the relaxing atmosphere of the swimming pool.It is also lovely to see that you appreciated our location and took the opportunity to visit the Czartoryski museum, indeed, it is a truly special place to explore while in Kraków.Thank you once again for your recommendation. I hope we will have the pleasure of welcoming you back in the future.Warmest regards,Błażej ŻakGuest Relations Manager

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• User:marcopX3276RF

  Trip type: Business

  Excellent work trip

  21 Apr 2026

  Excellent hotel and services. Perfect location at the city center of Krakow. Facilities are beautiful and well organized. Amazing SPA, very small gym area though. High level breakfast with any type of food Błażej Żak, Guest Services / Front Office at Wyndham Grand Krakow Old Town, responded to this review Dear Marco,Thank you for sharing your experience following your recent stay with us. I am truly pleased to read that your work trip was so successful and comfortable!It is especially rewarding to know that you appreciated our central location, the organization of our facilities, and the quality of the breakfast offering. Your kind words about the SPA are also very much valued. At the same time, I take note of your comment regarding the gym area, this is important feedback that helps us evaluate how we can further improve our amenities.I hope we will have the opportunity to welcome you back for another equally enjoyable stay, whether for business or leisure.Kindest regards,Błażej ŻakGuest Relations Manager

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• User:Luigi D

  Trip type: Couples

  Not the 5‑Star Experience I Expected

  23 Mar 2026

  The Wyndham Grand Krakow Old Town looks premium, but the stay didn’t match its rating. The Wi‑Fi didn’t work at all, and the bathroom had no fan, leaving it humid and uncomfortable. For a hotel claiming five stars, these basic issues were disappointing. Błażej Żak, Guest Services / Front Office at Wyndham Grand Krakow Old Town, responded to this review Dear Luigi,thank you for taking the time to share your feedback. I am truly sorry to learn that your stay did not meet the expectations.Please accept my sincere apologies for the issues you encountered with the Wi-Fi connection and the bathroom ventilation. Both are indeed essential elements of guest comfort, and I fully understand how their absence or malfunction could negatively impact your stay. Your comments have been shared with our technical team for immediate verification and corrective action.We greatly value such feedback, as it helps us identify areas requiring improvement and ensure a better experience for our future guests. I hope you will consider giving us another opportunity in the future to provide you with the level of service and comfort we strive for!Kindest regards,Błażej ŻakGuest Relations Manager

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