Mahall Concept Hotel

Recent Reviews: 405

• User:Ayana M

  Trip type: Solo travel

  Highly Recommend!!!

  26 Apr 2026

  I enjoyed my stay at the Kahler Grand Hotel. The access to the Mayo Hospital was convenient The staff was extremely helpful and accommodated many requests that came about during my unpredictable stay there while my family member was being treated at the Mayo Clinic. From ensuring smooth extended stays, intercepting sensitive mail from a cross the country, etc.. I had an excellent experience and felt cared for from start to finish. Matt Rutigliano, General Manager at The Kahler Grand Hotel, responded to this review Dear Auama617,Thank you for the very nice review of the Kahler Grand Hotel. We appreciate you sharing the wonderful comments about the great staff we have and we were please they were able to assist you during your visit. We have shared your comments and have celebrated them with team. We look forward to see you again if you return to Rochester area. With kind regards,

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• User:Claire W

  Trip type: Family

  MAYO PATIENTS - AVOID

  23 Mar 2026

  Mayo Patients - DO NOT STAY HERE - they rip off vulnerable peopleThere is no guaranteed parking. You may arrive exhausted, be greeted with a sign that says "Full Ramp" and then, after trying to figure out what to do so you can transport your bags to your room, the front desk will say shrugging "when the ramp is full, it's full - sorry" and then be forced to pay an additional $34 a night to valet your car - AND THEN WITNESS THE VALET PULLING YOUR CAR INTO THE "FULL" PUBLIC RAMP. SCAM*Again, this appears to be a rip-off of very vulnerable people*I don't know why this hotel is recommended if you are going to the Mayo. Avoid it.If you try to cancel, their policy says they can charge you for an additional day or even the full booking.In the room, our beds were so far from our tv. Without our car we're now stuck using the very busy restaurant in the hotel. Michael Vance, Other at The Kahler Grand Hotel, responded to this review To our recent guest B4130VYclairew,Thank you for taking the time to share your feedback. I am truly sorry to hear about your experience and, more importantly, that it added stress during what we understand can already be a very challenging time—especially for guests visiting the Mayo Clinic.I would like to address your concerns directly, particularly regarding parking and valet service, as we recognize how critical convenience and clarity are for our guests.Our parking ramp is a shared public facility, and at times—especially during peak demand—it can reach full capacity. When this occurs, our valet service is offered as an alternative to help alleviate the burden of searching for parking, unloading luggage, and navigating the property.Importantly, we do reserve designated spaces within the ramp specifically for valet parking. These spaces are intentionally held to accommodate guests who rely on valet service due to physical limitations, medical needs, or overall convenience—most of whom are Mayo patients. While the ramp may appear “full” for general self-parking, these reserved valet spaces allow us to continue assisting guests who may not otherwise be able to park independently.That said, I completely understand how this process may have appeared confusing or frustrating, particularly if it was not clearly explained at the time of arrival. Your feedback highlights an opportunity for us to better communicate how our parking system works and ensure our team provides more proactive guidance and empathy in these situations.Regarding your in-room experience, I regret that the layout did not meet your expectations. Comfort and ease of use are priorities for us, and we will continue evaluating ways to enhance the guest experience.Please know that it is never our intention to create the impression of taking advantage of any guest—especially those visiting for medical care. We take that responsibility very seriously and are committed to delivering a supportive and transparent experience.I would welcome the opportunity to speak with you directly to learn more and see how we can make this right. Thank you again for bringing this to our attention.Warm regards,Matt RutiglianoGeneral ManagerKahler Grand Hotel

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• User:reneetA7843SZ

  Trip type: Friends getaway

  The worst hotel experience I have ever had!

  16 Mar 2026

  What started off good, went bad quickly. When I check in for my 2 night stay, I was originally given the wrong rate, but the staff checked with the manager and he came out and said they could definitely give me the convention rate that I was there for, and they would change it right then. Wonderful.When I got back to my room that evening, neither the heat or the cable tv was working. I called down to the front desk repeatedly and nobody answered. I finally went down there and spoke with the woman at the desk. She ran in the back room, came out in a minute and said maintenance would be right up. I go back to my room and wait 45 minutes and they never came. I repeated the above phone calls and trip to the front desk, and was once again told they are on their way up... and they never come. It was obvious staff had no plans to address this. The heat kept dropping, I had no tv, and finally with it now almost midnight I went to bed with my coat on! My heat did start working the 2nd day I was there, but my tv never worked. As long as I had heat, I decided I would just move on as the tv wasn't that big of deal. Then the morning I was checking out, my bill was slid under the door. I was not given the discounted convention rate as promised! I went to the front desk to check on this, and the woman working said she could not do anything about this. So much for the staff that assured me the convention rate when I checked in! After my bad experience already this weekend at the hotel, I asked to speak to a manager. She said there was not one available, but did give me her manager, Lauren Chattman's business card and said I could email her. When I got home, I emailed Lauren Chattman and explained my disappointment with my experience at the hotel. It is one thing to have problems with your room, and yet another thing to have staff not do a thing about it. (they never even offered to switch me to a different room!) Then to be overcharged as well! I suggested that I should not have to pay for Friday night when I did not have heat, and wanted the rate I was promised for Saturday night. Ms. Chattman did not even have the decency to reply!My friends and I will not be back. This is the worst customer service I have ever experienced at a hotel. Matt Rutigliano, General Manager at The Kahler Grand Hotel, responded to this review Dear ReneetA7843SZ,Thank you for recent feedback, and we do appreciated the comments. I do apologies for the difficulties during your visit. Please reach out to me directly so I may follow up and resolve any outstanding issues. We do want to make sure all guest receive the high level of service our guests have come to know throughout the years. My directly line is 507-285-2746 or I can be reached via e-mail, mrutilgiano@kahler.com. I look forward to speak with you.With kind regards,

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• User:Fearless24441082809

  Trip type: Business

  Mayo Clinic Visit

  09 Mar 2026

  The temperature in our room was 77 when we arrived. We set it at a lower temperature & left for dinner. When we got back to the room, it was still 77 degrees. We again, tried to set it lower but the only setting was heat. Maintenance came in & told us it would get cooler soon. We slept hot & miserable. We were supposed to sleep there another night but we checked out. We let the front desk know why we were leaving & they did not seem to care & were not surprised. There were no apologies or compensations. I would not recommend this hotel to anyone. Matt Rutigliano, General Manager at The Kahler Grand Hotel, responded to this review Dear Fearless2441082809,Thank you for your comments and letting us know about the situation you encountered. We apologize for your room being too warm. Please feel free to reach out to me 507.285.2746 to discuss your situation further as I would appreciate any additional information you could offer as our guests comfort is very important to the Kahler Grand. With kind regards,

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• User:SCOTT F

  Trip type: Solo travel

  Frequently Flyer

  28 Feb 2026

  I am a frequent flyer to the Mayo Clinic and have stayed at The Kahler Grand many times for the convenience as well as the consistency in my experience with the staff, room comfort, and amenities. This trip the Valet staff were above and beyond for me this trip! They are wonderful. All the staff are fantastic! Thank you Kahler for your kindness..always Matt Rutigliano, General Manager at The Kahler Grand Hotel, responded to this review Dear H6a94zYscottf, Thank you for recognizing our wonderful Valet staff. We have shared your comments with the team. It is great to see so many of our guests stay with us over and over again. We have always stived to be a "home away from home" and serve with a heart. We are glad we accomplished this for you. We look forward to seeing you again soon. With kind regards,

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