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Novotel Kayseri

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Novotel Kayseri

locationKayseri, Cappadocia

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About Novotel KayseriAbout Novotel Kayseri

Location

The hotel is located 3 km from the nearest shopping centre. Kayseri town centre is 5 km away and Erciyes ski resort is some 15 km from the hotel. The Chamber of Commerce building is next door to the hotel. Restaurants, bars, pubs and shopping venues are approximately 2 km away. The hotel is some 3 km from Kayseri Airport.

Facility

The hotel has a lift and features 96 rooms. English-speaking staff at the reception desk in the lobby are happy to answer any questions. Services such as a baggage storage service, a safe and a currency exchange service ensure a comfortable stay. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Further services and facilities include a 24-hour security service, a car hire service, medical assistance, 24-hour room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. All rooms are carpeted and include a queen-sized bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. There is also an ironing set and a trouser press. A telephone, a TV, a radio and WiFi (no extra charge) ensure optimal comfort. Slippers are included. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. As an extra convenience, bathrooms provide cosmetic products. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms and non-smoking rooms.

Sport

The sports and entertainment facilities at the hotel ensure that guests have plenty of activities to choose from during their stay. Fine weather can be enjoyed on the terrace. There are many ways to relax or stay active at the hotel, including skiing, a gym and aerobics. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

Meals

Dining facilities include a restaurant, a café and a bar. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety. Staff are also happy to provide children's meals.

Payment

The hotel accepts the following credit cards: American Express, VISA and MasterCard.

Amenities at Novotel Kayseri Amenities at Novotel Kayseri

  • Facilities

    • -

      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Games room

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Playground

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      Restaurant(s)

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      Room Service

    • -

      Shops

    • -

      TV Room

    • -

      Wifi

  • Hygiene

    • -

      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Hygiene training for staff

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      Medical teleconsultation

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

    • -

      Breakfast Buffet

    • -

      Continental Breakfast

  • Sport/Entertainment

    • -

      Aerobics

    • -

      Children's Entertainment

    • -

      Gym

LocationLocation

Map preview

Around this property:

Centre

4 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

306

Very Good

113

Average

34

Poor

14

Terrible

14

Recent Reviews: 481

  • User:ipek b

    Trip type: Family

    Not Bad But Could Have Been Better

    rating20 Mar 2026

    First of all,when we came,there was nobody to check us in and we waited.Then someone came and the moment we got in the elevator,we relaised it was broken so we used the other elevator.We got in our room and it was pretty basic and simple,the room looked nice.First thing we did was to wash our hands and then we noticed that the bathroom doors litterally didint have locks on them,so if you're staying with someone else and they dont know youre in,they can just burst open the door.The beds are comfy but the safes screen was broken and fell on my hand with all those wires and things when i tried opening the safe.Its pretty quiet.The room was clean,but there wasnt much in the room.The breakfast is pretty decent,But the fruit juices were a total scam-they were 70% water and 30% juice.One thing i noticed is that the staff is usually missing,when we first came,or had breakfast,or just passed by the reception,There was nobody.The rest of the hotel is clean too.I was surprised when i read the comments and saw almost nobody comment about the bathroom doors.we stayed in a room of 3 and the couple which came with us stayed in a room of 3 too.We asked them,and they also said that they didint have locks on the bathroom doors,so im pretty confused.It was pretty decent.

  • User:ExpatPro93

    Trip type: Couples

    Good Budget-Minded Business Hotel

    rating31 Aug 2024

    We had a quick overnight here en route to the Ürgüp area. The receptionist was welcoming and friendly. The room, while dated, was clean and comfortable.Location is good if you have a car or are using a taxi... it is not in a great walkable area. Yucel Karaaslan, Guest Services / Front Office at Novotel Kayseri Hotel, responded to this review Dear EXPATPRO93,We very much appreciate your comments regarding your stay at the Novotel Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Nedim BAHARNovotel & ibis Hotel KayseriGenel Müdür / General Manager T. +90 (352) 207 30 00F. +90 (352) 207 30 10

  • User:Yanyin Y

    Trip type: Couples

    Unsanitary Conditions and Terrible Service at Novotel

    rating18 Jul 2024

    I had a terrible experience staying at the Novotel hotel. The room was definitely not hygienic - there was hair on the towels, and the flushing button on the toilet was broken. It was clear the towels had been used before.The staff's attitude was also very rude. When we arrived at the hotel around 10pm and ordered food, we were forced to wait for an entire hour before being told there was nothing left in the kitchen except soup and bread. However, we could clearly see other guests finishing their meals in the restaurant. Additionally, the new plates we were given had visible stains on them. I would strongly advise anyone to avoid staying at this Novotel location. It was an incredibly unsatisfactory experience from start to finish. Yucel Karaaslan, Guest Services / Front Office at Novotel Kayseri Hotel, responded to this review Dear Thank you for taking the time to tell us about your experience at the {hotel}. I am sorry that your experience did not meet your expectations.At Novotel Kayseri we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Nedim BAHARNovotel & ibis Hotel KayseriGenel Müdür / General Manager T. +90 (352) 207 30 00F. +90 (352) 207 30 10

  • User:cevdetozata

    Trip type: Family

    Great stay for a night

    rating15 May 2024

    Stop over for a night , we had stayed in the junior suite room with 2 kids which was spacious and comfortable , Hotel is clean we even had a chance to enjoy the big garden behind the hotel , breakfast buffet was good enough , definetely go back for another Kayseri stop over trip Nedim BAHAR, General Manager at Novotel Kayseri Hotel, responded to this review Sayın Misafirimiz ,Kayseri’de gerçekleştirdiğiniz konaklamanızda Novotel Kayseri’yi tercih ettiğiniz için teşekkür ederiz. Bizler için çok değerli olan olumlu görüşleriniz, siz misafirlerimizin beklentilerini daha iyi anlamamıza ve bu beklentilerinizi karşılayabilmemiz için hizmet kalitemizi arttırmaya yönelik çalışmalar yapmamıza olanak sağlamaktadır.Hizmetlerimiz ile ilgili görüşlerinizi bizlerle paylaştığınız için teşekkür eder, bir başka seyahatinizde size tekrar hizmet vermekten mutluluk duyacağımızı belirtmek isteriz. Saygılarımızla, Otel Yönetimi

  • User:Eliza L

    Trip type: Friends getaway

    Novotel Restaurant

    rating12 May 2024

    The waiter (his name is Güven) at the restaurant was so lovely and attentive to our requests. Moreover, the meal was delicious, starting from the food to the beef dish on yogurt. Profiterole was good as well. Overall, it was a decent dinner for us. Nedim BAHAR, General Manager at Novotel Kayseri Hotel, responded to this review Sayın Misafirimiz ,Kayseri’de gerçekleştirdiğiniz konaklamanızda Novotel Kayseri’yi tercih ettiğiniz için teşekkür ederiz. Bizler için çok değerli olan olumlu görüşleriniz, siz misafirlerimizin beklentilerini daha iyi anlamamıza ve bu beklentilerinizi karşılayabilmemiz için hizmet kalitemizi arttırmaya yönelik çalışmalar yapmamıza olanak sağlamaktadır.Hizmetlerimiz ile ilgili görüşlerinizi bizlerle paylaştığınız için teşekkür eder, bir başka seyahatinizde size tekrar hizmet vermekten mutluluk duyacağımızı belirtmek isteriz. Saygılarımızla, Otel Yönetimi

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