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Akgun Istanbul

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Akgun Istanbul

locationOld City, Istanbul

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About Akgun IstanbulAbout Akgun Istanbul

Location

This luxury hotel is centrally situated in the old town. The Sultan's palace is to be found nearby and Istanbul's airport is just a 30-minute journey away using public transport.

Facility

275 rooms, including 8 suites and 265 double rooms, are located on 8 storeys and can be reached by lift. Guests are warmly welcomed by multilingual staff (English, German, French) at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a supermarket and souvenir shop. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a TV room, a playroom and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a hairdresser, a coin-operated laundry, a hotel doctor and a hotel shuttle bus. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service. Bicycle storage is also available. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning, central heating and a fan ensure that rooms maintain comfortable temperatures. Guests can enjoy the view of the city from a balcony or terrace. All rooms are carpeted and include a king-size bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a microwave and a tea/coffee station. There is also an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio, a stereo system, an alarm clock and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Guests can also make use of the cleaning service on departure. Slippers are included. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. Cosmetic products and a selection of towels provide additional comfort in the bathrooms. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

There are indoor and outdoor pools and a children's swimming area. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A sun terrace, sun loungers, and parasols are available. For those who wish to stay active while on holiday, the hotel offers cycling/mountain biking. A wide range of indoor sporting activities are also offered, for example a gym, table tennis and aerobics or, for a fee, billiards and callisthenics. There is a wellness area with a spa, a hammam and a beauty salon and, for an additional fee, a sauna, a steam bath and massage treatments. A dance club offers fun and entertainment.

Meals

Various dining options are available, including a café and a bar. A number of specialities await guests in the air-conditioned, non-smoking restaurant. Catering options include half board and all-inclusive. A generous breakfast buffet guarantees a great start to the day. At lunch, guests can choose between à la carte and a set menu. Dinner options include a buffet, à la carte and a set menu. Diet meals, vegetarian dishes and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at Akgun Istanbul Amenities at Akgun Istanbul

  • Facilities

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      24-hour check-in

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Foyer

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      Games room

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Nightclub

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      All inclusive

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      Breakfast Buffet

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      Evening Buffet

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      Half Board

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      Set menu dinner

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      Set menu lunch

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Billiards/Snooker

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      Children's Pool

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      Cycling/Mountain Biking

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Swimming Pool

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      Table Tennis

LocationLocation

Map preview

Around this property:

Centre

5 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

172

Very Good

113

Average

112

Poor

57

Terrible

104

Recent Reviews: 558

  • User:Spoilt129

    Trip type: Solo travel

    Noisy and on Main Highway

    rating01 May 2026

    Location is both bad and good, GOOD: lt is located ver close to the metro and lots of buses and trams to make it into the tourist spots. Also good because very close to the old town. BAD: on a freeway and very noisy. The atmosphere is good, staff are friendly (except in the so called spa area ~ asked if I could look at the facility and the spa receptionist showed it to me on her small phone, then told me I was not dressed correctly to look at the physical set out, not only that in an officious manner she advised that you needed to book a time to use it - was unpleasant). The breakfast is quite good, lot of choice. Room service menu was disappointing as most of the items were western foods. The rooms were clean, however the water pressure for the shower non existent - barely a drizzle. Unbeknown to me you are also allowed only one face washer per stay (told this by cleaning lady day2). The pillows are a little chunky and rough, there is not a good source of overhead light in the room and little insulation from the windows (noise and cold ). When I checked in I asked for a quiet room, assured I had one -however had to wear earplugs for the next 3 nights ~ extremely noisy (r00m 705). The value was good, the staff in the hotel helpful. Would I stay there again? Possibly not. Have not painted a good picture of the hotel, however had noise not been such a big factor it may have been a better review. SALES MANAGER, Genel Müdür at Akgun Istanbul Hotel, responded to this review Dear Guest,Greetings from Akgun Istanbul Hotel.First of all, we would like to thank you for preferring Akgün Istanbul Hotel.We value all your feedbacks as they guide us, motivate greatly and help us to provide better services. We would love to welcome you again in your next trip and we desire you experience the best at our hotel.Best RegardsYelda KancaReservation Clerk

  • User:Ajmal A

    Trip type: Friends getaway

    Very bad hôtel in the world

    rating08 Mar 2026

    La plus mauvaise experience de ma vie SALES MANAGER, Genel Müdür at Akgun Istanbul Hotel, responded to this review Cher Client,Salutations de l'hôtel Akgün Istanbul.Tout d'abord, nous tenons à vous remercier d'avoir choisi l'hôtel Akgün Istanbul.Vos commentaires sont précieux et nous permettent d'améliorer constamment nos services. Nous serions ravis de vous accueillir à nouveau lors de votre prochain séjour et espérons que vous passerez un excellent moment dans notre hôtel.Cordialement,Yelda KancaService des réservations

  • User:mohammed s

    Trip type: Family

    Bad Experience

    rating13 Jan 2026

    I am writing to formally submit a complaint and claim regarding my confirmed reservation at your hotel in Istanbul, scheduled to begin on December 31, 2025 to January 7th.My reservation was fully confirmed well in advance by the hotel (2296320239), and I personally contacted your hotel daily by phone, including on December 31, 2025, to reconfirm that everything was in order. Each time, I was assured that my reservation was confirmed and that there would be no issue upon arrival.However, when my wife and I arrived at the hotel late on December 31, 2025, after traveling from the airport on a very cold and snowy night, we were informed that the hotel was overbooked and that we would need to move to another hotel for two or three days and then return. This was never agreed upon and is completely unacceptable, even I kept my luggage in the hotel before and paid $100 to store them for my return trip. Also I am a customer of this hotel for more than ten years., and recommended to my friends.I am 72 years old, and my wife is 71 years old. After a long international journey, in freezing weather conditions, being asked to relocate late at night was extremely distressing, physically exhausting, and unsafe for us. Despite explaining our situation and insisting on staying at the hotel as per our confirmed reservation, your staff refused.As a result, we were forced to stay at another hotel that was more than 25 minutes away from your property. This caused serious inconvenience and financial loss, as I had pre-arranged meetings with family members, friends, and business contacts who were staying at or near your hotel. I incurred significant additional taxi expenses, lost valuable time, and experienced unnecessary stress throughout this period.Overbooking is an internal operational issue and should never be the responsibility of a guest, especially when the reservation was repeatedly confirmed. The handling of this situation fell far below acceptable hospitality standards Mohammed Hassan Shammisaldeen. SALES MANAGER, Genel Müdür at Akgun Istanbul Hotel, responded to this review Dear Guest,Greetings from Akgun Istanbul Hotel.First of all, we would like to thank you for preferring Akgün Istanbul Hotel.We value all your feedbacks as they guide us, motivate greatly and help us to provide better services. We would love to welcome you again in your next trip and we desire you experience the best at our hotel.Best RegardsYelda KancaReservation Clerk

  • User:AYMW

    Trip type: Family

    TRAUMATIC STAY - Wrongful Eviction

    rating31 Dec 2025

    I am writing this review to warn other families. Our planned week-long holiday was destroyed by this hotel's incompetence and hostility.The Broken Reservation:We had a confirmed booking through a travel agent until January 2nd. At check-in, we were told we had "no reservation." After several confusing minutes, they insisted our stay only lasted until December 30th. All attempts to resolve this with management failed. They were rude, refused to listen, and showed no willingness to solve the problem they created.The Eviction:Despite our protests and those of our travel agent, the hotel forced us to vacate. They sold our room and relocated us to a different hotel in an inconvenient, remote location.The Unforgivable Incident:The most shocking moment came when a staff member came to our room and raised her voice at my 15-year-old daughter, demanding she "check out now." Harassing a minor is beyond unprofessional—it created a feeling of being unsafe and is morally reprehensible.Bottom Line:This hotel does not honor bookings, has catastrophic management, and employs staff who bully guests. The emotional distress caused to my family, especially my daughter, is inexcusable. Spend your money elsewhere where you and your family will be treated with basic respect. SALES MANAGER, Genel Müdür at Akgun Istanbul Hotel, responded to this review Dear Guest,Greetings from Akgun Istanbul Hotel.First of all, we would like to thank you for preferring Akgün Istanbul Hotel.We value all your feedbacks as they guide us, motivate greatly and help us to provide better services. We would love to welcome you again in your next trip and we desire you experience the best at our hotel.Best RegardsYelda KancaReservation Clerk

  • User:sirhammad

    Trip type: Family

    Wonderful Experience and Friendly Staff

    rating24 Nov 2025

    I spent a week at this hotel and had a wonderful experience. The service was excellent and the reception staff were very friendly and helpful. Everything was smooth and professional from check-in to check-out.I highly recommend this hotel to anyone looking for a relaxing and pleasant stay. I will definitely come back again! SALES MANAGER, Genel Müdür at Akgun Istanbul Hotel, responded to this review Dear Sirhammad,Greetings from Akgun Istanbul Hotel.First of all, thank you for your choosing Akgün Istanbul Hotel.We are very happy to hear that you are pleased with your stay. We do hope, you will allow us the opportunity to be of service to you again in the future.Best Regards Yelda KancaReservation Clerk

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