Aslan Home Apart

Recent Reviews: 210

• User:Johnny M

  Trip type: Couples

  Rip off

  27 Apr 2026

  I recently stayed at this hotel on April 23rd and 24th 2026 I used a chime card the first night I stayed they took out the money , I went to the front desk the following morning and requested another night there they then took out of my frost card for 2 nights which was 257.00 then I look at my frost card this morning and they took out 260.00 I feel they have ripped me off cause now I got 70.00 in overdraft fees , I been going to this hotel for awhile and never ever had this happen before I will not be staying at this hotel ever again . Fontaine Townsend, General Manager at Springhill Suites by Marriott Houston Rosenberg, responded to this review Thank you for bringing this to our attention. I’m truly sorry to hear about your experience and understand how frustrating unexpected charges and overdraft fees can be.Based on what you’ve described, it sounds like there may have been an authorization or hold placed on your cards rather than duplicate final charges. When a stay is extended or payment methods are changed, the system can place a temporary hold while the original authorization is still pending release. These holds can sometimes appear as multiple charges until your bank processes them.That said, we absolutely want to make sure everything is accurate and resolved for you. Please reach out to us directly at the hotel so we can review your folio, confirm the charges, and assist in getting any pending authorizations released as quickly as possible.We truly value your loyalty and would appreciate the opportunity to make this right.Sincerely,General Manager

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• User:LCMAN61

  Trip type: Couples

  Disappointing Breakfast

  25 Feb 2026

  We have visited this location several times. The weekday breakfast is disappointing because there is no breakfast meat.Please consider having bacon or sausage along with scrambled eggs. Not everyone wants high carbohydrate " breakfast sandwiches or burritos".The only low carb options are boiled or scrambled eggs, cheese. or nuts. Fontaine Townsend, General Manager at Springhill Suites by Marriott Houston Rosenberg, responded to this review Thank you for taking the time to share your feedback and for being a returning guest of SpringHill Suites Houston Rosenberg. We truly appreciate your loyalty and your honest comments.We’re sorry to hear that our weekday breakfast selection did not meet your expectations. We understand that many of our guests prefer traditional protein options such as bacon or sausage, and we recognize how important it is to offer balanced choices that accommodate a variety of dietary preferences, including lower-carbohydrate options.While our breakfast offerings follow brand standards set by SpringHill Suites and Marriott International, guest feedback like yours is extremely valuable. We will certainly share your comments with our brand partners and management team as we continually evaluate ways to enhance the breakfast experience.In the meantime, please know that our team is always happy to assist if there are specific items we can help locate or restock during your stay.We hope to have the opportunity to welcome you back and provide an improved experience on your next visit.

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• User:Global61779664789

  Trip type: Business

  Hot and musty

  15 Sept 2025

  Norma at the front desk is great! The front desk team as a whole was awesome. The rooms are terrible and I hope I don’t have to stay here again. The shower and sink are separate from the toilet in its’ own little room. It’s weird. The hotel smells like mold and is very musty. I asked to switch rooms because of this and it didn’t matter. All rooms smell like mold and are musty. The smell is so strong I had trouble sleeping. The rooms are hot and the Air conditioning does not work well maybe this is the issue. Please fix the mold and musty smell at this hotel. Fontaine Townsend, General Manager at Springhill Suites by Marriott Houston Rosenberg, responded to this review Dear guest,I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. This has been shared with our housekeeping/ engineering leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely,Fontaine TownsendGeneral Manager

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• User:Drake407

  Trip type: Family

  We’ll be back!

  17 Jul 2025

  Very quiet hotel with a spacious room. Breakfast had a good variety of food and drinks. The waffle maker is always a hit with our kid. Staff was friendly and helpful.Pool area was clean and good for relaxing on seating area in deep end, playing and swimming. Exercise room saw clean and didn’t smell like a gym. Fontaine Townsend, General Manager at Springhill Suites by Marriott Houston Rosenberg, responded to this review Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience with our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

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• User:LCMAN61

  Trip type: Couples

  Good Stay - Needs Maintenance

  26 Jun 2025

  We enjoyed a good overnight stay at this property. The room was clean.Unfortunately, the sliding doors to the bathrooms need attention as they stick and are hard to slide. I suggest housekeepers check and have maintenance service as required.Breakfast was hot and plentiful as Linda does a great job. The water outage should not affect cold but it did. Fontaine Townsend, General Manager at Springhill Suites by Marriott Houston Rosenberg, responded to this review Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience with our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

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