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Clarion Hotel Istanbul Mahmutbey

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Clarion Hotel Istanbul Mahmutbey

locationIstanbul West Side, Istanbul

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About Clarion Hotel Istanbul MahmutbeyAbout Clarion Hotel Istanbul Mahmutbey

Location

This hotel is located in the heart of Istanbul.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. A number of shops, including a supermarket, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a TV room, a playroom and a library. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, 24-hour room service, an alarm call service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. All rooms are carpeted and include a queen-sized bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. A trouser press is provided for guests' convenience. A telephone, a television with satellite/cable channels, an alarm clock and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, a vanity mirror and bathrobes are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. Comfortable sun loungers are available on the terrace. Sport and leisure facilities at the hotel include a gym, table tennis and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam, massage treatments and hydrotherapy treatments.

Meals

Various dining options are available, including a restaurant, a café and a bar. A continental breakfast, lunch and dinner tempt guests with a wide range of dishes (lunch and dinner à la carte). Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Clarion Hotel Istanbul Mahmutbey Amenities at Clarion Hotel Istanbul Mahmutbey

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Games room

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Continental Breakfast

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Steam bath

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      Sun loungers

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      Table Tennis

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

76

Very Good

53

Average

14

Poor

13

Terrible

16

Recent Reviews: 172

  • User:Anastase M

    Trip type: Business

    Bad experience

    rating18 Apr 2026

    Very disappointing experience.This hotel claims to be “prestige”, but the reality is completely different: dirty carpets, damaged walls, poor maintenance, and even cigarette burns in the room.After 3 days, we were suddenly called to the front desk and charged 60$ for a pillow case, handled in a very unprofessional and condescending way, as if it was some kind of investigation.The manager made uncomfortable assumptions and spoke to us in a way that felt disrespectful and judgmental.Instead of enjoying our stay, I had to comfort my partner, who was left feeling upset and humiliated by the way she was treated.This was not about money, but about attitude, and there was a complete lack of respect.Definitely not a “prestige” experience. I would not return.

  • User:deeabetuu

    Trip type: Business

    This place has absolutely NOTHING to do with a “prestige hotel”.

    rating18 Apr 2026

    This was one of the most degrading and humiliating hotel experiences I have ever had.This place has absolutely NOTHING to do with a “prestige hotel”. The reality is shocking: filthy, heavily stained carpets in the hallways, cracked walls, dirty corners, worn and damaged furniture, scratched windows and frames, and even exposed wiring in some areas. The overall condition is far below any acceptable standard.There were even visible cigarette burns in the room, despite the hotel claiming that smoking is not allowed. This alone shows how poorly the property is maintained.The entire hotel feels neglected, unclean, and nowhere near what they claim to be.Now the worst part: after staying there for 3 days, we were suddenly called over from the hallway to the front desk regarding a pillow and charged 60$. Instead of informing us immediately, they waited, took photos like they were building a case, and then approached us in a very condescending and humiliating way.To make it even more absurd, they presented the situation as if it was some kind of official investigation, with printed photos neatly placed in a folder, which made the whole interaction feel exaggerated, uncomfortable, and completely unnecessary for such a minor issue.The manager started pointing at his face, trying to suggest that I had slept with makeup on, without even being able to properly explain himself. This assumption was incorrect and extremely unprofessional. Normal situations like sweating can easily cause marks, and any hotel with real standards would understand this.Instead, we were made to feel judged and spoken down to, while staff repeatedly emphasized that they are a “prestige hotel”, clearly implying that their standards are somehow above their guests.The irony is unbelievable, a hotel in this condition trying to lecture guests about “standards”.The attitude of the staff also noticeably changed depending on whether tips were given or not. Instead of maintaining consistent service, we felt treated differently and spoken to in a dismissive and disrespectful manner.This was not about 60$. This was about attitude.We were treated with arrogance, disrespect, and a complete lack of basic decency. We felt humiliated, uncomfortable, and completely unwelcome...It got so bad that we decided to change our flight and leave earlier just to get out of there.If this is their idea of “prestige”, then it is honestly embarrassing.Be very careful if you stay here. They may ignore the actual condition of their hotel while trying to charge you extra for minor things and treating you in a disrespectful way.Absolutely unacceptable experience. I would never return and strongly advise others to avoid this place.

  • User:holidaylover55

    Trip type: Business

    Avoid at all costs

    rating07 Feb 2026

    Me and my work colleague had the misfortune of having to stay in this hotel as Turkish airlines placed us there due to flight delay. The interior from reception to the rooms plus the carpets need urgent renovations. The hotel is stuck in the past. My room was basic and clean but the bathroom had an appalling smell coming from the drains. No mini bar in the room. When I tried to order room service on arrival as restaurant was closed I was told it would take over 45 min for a chicken burger. My colleagues room stank of cigarettes plus bathroom also stinking plus the room was hot as hell in winter. Breakfast buffet was below average. The Safran restaurant is more like a food kiosk in a hotel poor food and disgusting coffee. Turkey is known for for is food and coffee I can assure you that you will never see me again. Advise avoid this place at all cost. CANER AKGÜN, General Manager at Clarion Hotel Istanbul Mahmutbey, responded to this review Dear Guest,Thank you for taking the time to share your feedback regarding your stay at Clarion Hotel Istanbul Mahmutbey. We are truly sorry to learn that your experience fell short of expectations, and we sincerely apologize for the discomfort and inconvenience you encountered.We regret the issues you noted regarding the interior condition of the hotel and the bathroom odors. Please be assured that your comments have been shared with our maintenance and housekeeping teams to address these concerns promptly and maintain the highest standards of cleanliness and comfort for our guests.Regarding the room temperature and cigarette smell, we sincerely apologize for any discomfort caused. Our HVAC system is seasonal, providing heating in winter and cooling in summer, and we are reviewing guest feedback to ensure more immediate solutions in case of room temperature issues. Additionally, we remind our guests that our property maintains strict non-smoking policies indoors, and we continue to monitor and enforce these regulations carefully.We also take note of your comments about the restaurant and breakfast offerings. Providing high-quality cuisine and service is a priority, and your feedback will be used to further improve our dining experience.While we regret that your stay did not meet your expectations, we genuinely appreciate your detailed observations as they allow us to identify areas for improvement. We hope that in the future, we may have an opportunity to welcome you again and provide a stay that reflects the true standards of our property.Kind regards,Caner AkgünFront Office Manager

  • User:colinm2014

    Trip type: Solo travel

    Isolated hotel far from town and airport

    rating07 Dec 2025

    Stayed over here after Turkish airlines missed our connection. The bed was comfortable. The room staff (cleaning rooms) very nice and the young man at breakfast making omelets was very helpful and nice. Otherwise hotel in middle construction site miles away from centre town. Food not great but edible. Uneasy feeling otherwise. CANER AKGÜN, General Manager at Clarion Hotel Istanbul Mahmutbey, responded to this review Dear Colin,Thank you for sharing your feedback regarding your stay at Clarion Hotel Istanbul Mahmutbey. We are pleased to hear that you found the bed comfortable and appreciated the attentiveness of our housekeeping team as well as the helpful service at breakfast. Your kind recognition will be shared with our colleagues.We also note your observations regarding the location and food. Our hotel is situated in a developing area of Istanbul, which provides a quieter environment and easy access to local transportation options, although we understand that it may feel remote compared to the city center. Your feedback about the dining experience is valuable, and we will continue to review our offerings to better meet our guests’ expectations.We appreciate your honest review and hope to have the opportunity to welcome you again, providing a stay that reflects the high standards we strive to maintain.Kind regards,Caner AkgünFront Office Manager

  • User:Christina S

    Trip type: Couples

    Do not stay here, appalling staff

    rating13 Nov 2025

    Do not stay at this hotel! The Reception staff are incredibly rude, unhelpful and actually lied to me twice. We were placed there by Turkish Airlines, who should now take them off their roster given their appalling customer service. It is not 5* in any way. The rooms are very basic, as are the amenities. But above all, the staff are certainly not 5* calibre CANER AKGÜN, General Manager at Clarion Hotel Istanbul Mahmutbey, responded to this review Dear Christina,Thank you for sharing your feedback regarding your stay at Clarion Hotel Istanbul Mahmutbey. We sincerely regret that your experience fell far below expectations, and we apologize for the discomfort and frustration caused by the service you received.We take your comments regarding the reception staff very seriously. Please rest assured that your feedback will be carefully reviewed by our management team, as we are committed to ensuring professional, courteous, and attentive service in line with our 5-star standards.To better understand your experience and address your concerns personally, we would greatly appreciate it if you could contact me directly via email at caner@clarionmahmutbey.com.Your input is extremely valuable to us, and we would like the opportunity to investigate the matter thoroughly and take corrective measures.Kind regards,Caner AkgünFront Office Manager

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