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Doubletree By Hilton Hotel Istanbul - Piyalepasa

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Doubletree By Hilton Hotel Istanbul - Piyalepasa

locationNew City, Istanbul

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About Doubletree By Hilton Hotel Istanbul - PiyalepasaAbout Doubletree By Hilton Hotel Istanbul - Piyalepasa

Location

This hotel is located in the heart of Istanbul.

Facility

The hotel has a lift and features 196 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a TV room and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, a transfer service, 24-hour room service, an alarm call service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning, central heating and a fan ensure that rooms maintain comfortable temperatures. Guests can enjoy the view of the city from a balcony or terrace. All rooms are carpeted and include a double bed, a queen-size bed or a king-size bed. Children's beds and extra beds can be requested for younger guests. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. Further amenities include an ironing set and a tumble dryer. A telephone, a television with satellite/cable channels, a radio, a games console, an alarm clock and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Amenities provided in the rooms include slippers and a daily paper. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. A hairdryer is also provided. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The pool complex ensures comfortable swimming with its indoor and outdoor pools and pleasantly heated water. Children can enjoy a special swimming area just for them. A sun terrace is a great place to while away the hours. The hot tub in the pool area promises pure relaxation. For guests who wish to keep active, cycling/mountain biking, golf and archery are available. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, billiards, bowling and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam, a beauty salon and massage treatments. Additional leisure activities include a kids' club, a dance club and a nightclub.

Meals

Various dining options are available, including a restaurant, a café and a bar. A continental breakfast buffet guarantees a great start to the day. Staff are also happy to provide children's meals.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at Doubletree By Hilton Hotel Istanbul - Piyalepasa Amenities at Doubletree By Hilton Hotel Istanbul - Piyalepasa

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hairdresser

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Nightclub

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

  • Sport/Entertainment

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      Aerobics

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      Archery

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      Billiards/Snooker

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      Bowling

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      Children's Pool

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      Cycling/Mountain Biking

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      Golf

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Steam bath

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      Sun terrace

LocationLocation

Map preview

Around this property:

Centre

4.5 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

989

Very Good

256

Average

87

Poor

59

Terrible

114

Recent Reviews: 1505

  • User:NightWhispers

    Trip type: Family

    Predatory Billing, Guest Intimidation, & Bad-Faith Management: A Warning to All Hilton Elites

    rating24 May 2026

    As a Lifetime Diamond member who has dedicated decades of loyalty and significant revenue to the Hilton brand, I am absolutely appalled by the deceptive financial practices, hostile management tactics, and unprofessional behavior at this property.I booked a stay here for my parents. I am fully aware that under the strict letter of Hilton Honors terms, on-property Diamond benefits do not extend to family members if the primary account holder is not physically present. The hotel was entirely within its rights to deny those perks, and my parents accepted that without issue.However, what this property did next crosses the line from strict policy enforcement into outright financial exploitation and guest harassment.The hotel staff completely stripped my Hilton Honors profile and membership number from the reservation, intentionally reducing my parents to anonymous, non-member status to justify withholding benefits. Yet, the moment a modification or refund was requested, management pulled a shameless double standard: they resurrected my deleted profile to claim that "Honors Member Rate Restrictions" legally bound them to pocket my money without recourse.To make matters worse, the handling agent actively tried to intimidate my elderly parents during this ordeal, aggressively telling them that I "knew what I signed up for" when booking. Let me correct the record: I locked in that non-refundable rate under the clear contractual assumption that my Diamond benefits would be attached to the stay. The moment this property unilaterally stripped my profile and disconnected my membership from the booking, they violated that assumption.You cannot have it both ways. You cannot delete a loyalty profile to strip away its value, intimidate the guests, and then use that exact same deleted profile as a financial trap to hoard cash.The constant contradictions in the hotel's email correspondence do not change this reality. Furthermore, management's persistent, insulting attempts to deflect this into a petty "breakfast dispute" are a pathetic diversion tactic. This is not about food. This is about predatory billing, corporate gaslighting, and contract manipulation. Writing conflicting excuses in an inbox will not erase the fact that this property is operating a malicious bait-and-switch scheme.To penalize a Lifetime Diamond customer with these kinds of hostile, fraudulent billing traps is shortsighted and flies in the face of everything Hilton stands for. If this property treats lifetime tier members with this level of administrative hostility and disrespects their families, ordinary guests don't stand a chance. I suggest you take your business elsewhere as there are many more hotels that would place value on your business.Management, why don't you pull the email logs and review the notes on this reservation immediately. Corporate Hilton has been formally notified of this property's deceptive practices.

  • User:Departure05414884736

    Trip type: Couples

    A must stay experience with great food.

    rating23 May 2026

    Our stay at the Doubletree Hilton Istanbul has been extremely enjoyable, the staff have been very helpful and courteous, everything is taken care of promptly and efficiently. The highlight is the restaurant, service is impeccable plus we had the pleasure of meeting Chef Selin and Chef Ayse whose food presentation is delicious and spectacular. It was very good to see two talented young ladies doing so well in a tough business. If we are in Istanbul again we will definitely stay here!

  • User:tsega z

    Trip type: Couples

    Great hotel, Great service

    rating21 May 2026

    Our experience at the hotel in general was pleasant nice room with great service, specially the breakfast was pleasant thanks to Dalphine and Abir taking good care of us. Thanks for the warm service!

  • User:Mega O

    Trip type: Family

    Worse hilton in istanbul maybe even Europe.

    rating15 Apr 2026

    Terrible customer service no attentiveness or care in any sense the reception workers just stand around and talk to each other flirting and touching. Disgusting behaviour Esra ÖZPINAR, Guest Services / Front Office at Doubletree By Hilton Istanbul- Piyalepasa, responded to this review Dear Valued Guest,We are sorry to see your feedback, please accept our apologies if there was any inconvenience you had during your stay. We hope to welcome you again and have the chance to provide you a better stay.Best Regards,Esra Özpınar ÇabukGuest Relations Manager

  • User:Aupromeyo M

    Trip type: Family

    Good

    rating05 Apr 2026

    Bayou is very helpful and very cooperative. A very hardworking person as well. Hope the hotel can find more people like him Esra ÖZPINAR, Guest Services / Front Office at Doubletree By Hilton Istanbul- Piyalepasa, responded to this review Dear Valued Guest,We appreciate the time you have taken to share your positive reviews about our hotel. We wish to welcome you back again soon.Best Regards,Esra Özpınar ÇabukGuest Relations Manager

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