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Doubletree By Hilton Istanbul Topkapi

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Doubletree By Hilton Istanbul Topkapi

locationOld City, Istanbul

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About Doubletree By Hilton Istanbul TopkapiAbout Doubletree By Hilton Istanbul Topkapi

Location

This hotel is located in the heart of Istanbul.

Facility

Multilingual staff (English, German, French) at the reception desk in the lobby are ready to assist you with check-in and check-out. A baggage storage service, a safe and a currency exchange service are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a 24-hour security service, a car hire service, medical assistance, a transfer service, 24-hour room service, a laundry service, a hairdresser, a coin-operated laundry, a page service, a hotel doctor and a hotel shuttle bus. Bicycles can be kept in the bicycle storage area. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Most units have a sea view. The rooms have a queen-size bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. The kitchenette comes with a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels and WiFi (no extra charge) are provided as well. Slippers are included. A hairdryer and a vanity mirror are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

The pool complex ensures comfortable swimming with its indoor and outdoor pools and pleasantly heated water. Children can enjoy a special swimming area just for them. Comfortable sun loungers are available on the terrace. The hot tub in the pool area promises pure relaxation. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, billiards, callisthenics and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam and massage treatments. An entertainment programme and a kids' club are also options for entertainment.

Meals

Various dining options are available, including a restaurant, a café and a bar. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The following credit cards are accepted: VISA and MasterCard.

Amenities at Doubletree By Hilton Istanbul Topkapi Amenities at Doubletree By Hilton Istanbul Topkapi

  • Facilities

    • -

      Air conditioning

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      Bar(s)

    • -

      Bicycle Cellar

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      Café

    • -

      Car Park

    • -

      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Games room

    • -

      Garage

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      Hairdresser

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      Hotel Safe

    • -

      Kids Club

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      Laundry Facilities

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      Laundry Service

    • -

      Lifts

    • -

      Medical Assistance

    • -

      Restaurant(s)

    • -

      Room Service

    • -

      Shops

    • -

      Small supermarket

    • -

      TV Room

    • -

      Wifi

  • Hygiene

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      CleanStay (Hilton)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Continental Breakfast

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Billiards/Snooker

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      Children's Pool

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Steam bath

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      Sun loungers

LocationLocation

Map preview

Around this property:

Taxi Stand

10 m

Shopping Center

1 km

Attraction 1

4 km

Attraction 2

4 km

Attraction 3

7 km

Town Centre

9 km

Attraction 4

10 km

Attraction 5

10 km

City 1

161 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

593

Very Good

89

Average

76

Poor

35

Terrible

125

Recent Reviews: 918

  • User:adel f

    Trip type: Family

    the best staaaaf

    rating26 May 2026

    the best staaaaf they are awlys help me Zineb from guest relation and the reception Fo Ali And Emi Semih They are verlly helpfull thank for them And also Ms Ugur and zenyep Doubletree by Hilton Topkapi Istanbul, Guest Services / Front Office at DoubleTree by Hilton Istanbul Topkapi, responded to this review Dear 7adelf,Thank you for valuable time to complete our guest questionnaire to share your recent Double Tree by Hilton İstanbul Topkapı experience with us.We are delighted to learn that we were able to make you comfortable in our property and to secure a pleasant stay for you in general.We are certainly looking forward to welcoming you back to our hotel in nearest future.Sincerely,Zineb ZaidGuest Relations Supervisor

  • User:Ahmed H

    Trip type: Family

    Good

    rating24 May 2026

    Everything best front office manager ugur keles help us thank you very much l will come back Doubletree by Hilton Topkapi Istanbul, Guest Services / Front Office at DoubleTree by Hilton Istanbul Topkapi, responded to this review Dear N9250CCCAHMEDH,Thank you for valuable time to complete our guest questionnaire to share your recent Double Tree by Hilton İstanbul Topkapı experience with us.We are delighted to learn that we were able to make you comfortable in our property and to secure a pleasant stay for you in general.We are certainly looking forward to welcoming you back to our hotel in nearest future.Sincerely,Zineb ZaidGuest Relations Supervisor

  • User:Ibrahim E

    Trip type: Business

    Excellent Hospitality and outstanding Guest Relation department performance

    rating16 May 2026

    ⭐⭐⭐⭐⭐ Excellent Stay at DoubleTree by Hilton Istanbul TopkapiI had a wonderful experience staying at the DoubleTree by Hilton Istanbul Topkapi. From the moment I arrived, the service was warm, professional, and truly welcoming. The hotel facilities are modern, clean, and very well maintained, making it a comfortable place to relax after a busy day in Istanbul.The rooms were spacious, spotless, and equipped with everything needed for a pleasant stay. The location is also very convenient, with easy access to public transport and many key attractions in the city.What truly made my stay exceptional was the outstanding customer service, especially from Zineb Zaid, the Guest Relations Supervisor. She went above and beyond to ensure everything was perfect, always attentive, kind, and ready to help with any request. Her professionalism and genuine care made a big difference and added a personal touch to my stay.I highly recommend this hotel to anyone visiting Istanbul, whether for business or leisure. I will definitely be returning! Doubletree by Hilton Topkapi Istanbul, Guest Services / Front Office at DoubleTree by Hilton Istanbul Topkapi, responded to this review Dear Ibrahim,Thank you for valuable time to complete our guest questionnaire to share your recent Double Tree by Hilton İstanbul Topkapı experience with us.We are delighted to learn that we were able to make you comfortable in our property and to secure a pleasant stay for you in general.We are certainly looking forward to welcoming you back to our hotel in nearest future.Sincerely,Zineb ZaidGuest Relations Supervisor

  • User:Bermet M

    Trip type: Family

    Unprofessional behaviour of FO

    rating26 Apr 2026

    I am writing to formally raise a complaint regarding my recent booking made through your official website for my family stay.My booking confirmation clearly states that the reservation includes BB (bed and breakfast). Before arrival of my family, I called the hotel simply to confirm that payment must be charge to the card what I have attached.Unfortunately, the experience was extremely disappointing and highly unprofessional.The first agent who answered asked me to call back in 30 minutes, which I did. The second front office agent informed me that their manager would call me back. When the manager called, he seemed to be in a great hurry and instead of assisting properly, he simply provided me with a WhatsApp number to continue the communication.I sent all the booking details via WhatsApp (all communication is attached), but instead of clarification, I was repeatedly sent a payment link stating that breakfast was excluded, which directly contradicted my official booking confirmation showing breakfast included.When I asked for clarification, my messages were ignored. I then called again, and the staff member I spoke with was extremely unprofessional and even laughed when I explained that my confirmation clearly states breakfast is included. His response was simply, “Not in my system.”I requested that they resend a correct payment link reflecting the confirmed breakfast inclusion so I could proceed with payment, but this was never done.The conversation became increasingly unacceptable, and the same staff member eventually stated that he “would not accept the booking,” as if he personally owned the property. At that point, after such poor treatment, I no longer wished to stay at the hotel either.I requested cancellation of the booking; however, this has still not been processed.I find this entire experience extremely disappointing, especially considering this booking was made directly through your official website. I kindly request immediate cancellation confirmation and appropriate action regarding the unprofessional behavior of your staff.

  • User:Umer F

    Trip type: Couples

    AWFUL

    rating25 Apr 2026

    Serious Hygiene & Safety Concerns – Not Acceptable for a Hilton PropertyI recently stayed at DoubleTree by Hilton Istanbul Topkapi for 4 nights and unfortunately experienced multiple serious hygiene and safety issues throughout my stay.Upon arrival, I found a used razor blade left in the room, which is a clear safety hazard and completely unacceptable. The hygiene standards were also very poor. The bathrobe provided had hair on it, and after reporting this and requesting replacements, the new bathrobes also contained hair. This showed a repeated failure in basic housekeeping.Food safety was another major concern. During my stay, raw chicken was served at the hotel, which poses a significant health risk. In addition, I had clearly informed staff that I have a nut allergy, yet I was still presented with complimentary desserts containing nuts. This is extremely concerning and could have resulted in a serious allergic reaction.I raised these issues with reception multiple times. The staff acknowledged and agreed with the concerns and stated that management had been informed. However, despite this, the issues were not properly resolved and in some cases were repeated.Overall, this was not a minor inconvenience but a pattern of serious hygiene and safety failures. For a Hilton-branded hotel, the standards fell far below expectations and significantly impacted my stay.I hope this is taken seriously and that improvements are made to ensure other guests do not experience the same issues. Doubletree by Hilton Topkapi Istanbul, Guest Services / Front Office at DoubleTree by Hilton Istanbul Topkapi, responded to this review Dear Awful ,Greetings from Double Tree by Hilton İstanbul Topkapı. Thank you for your valuable time to consider us.Kindly accept our sincere apologies if your stay did not meet your expectations.Your feedback is instrumental in helping us identify the areas in which we can potentially improve.We are expecting to welcome you back to our hotel next time you will travel to our area.Sincerely,Zineb ZaidGuest Relations Supervisor

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