Grand Ons

Recent Reviews: 260

• User:cernavrana

  Trip type: Family

  not bad, although could be better

  30 Mar 2024

  the location is the best thing about the hotel, you just have to follow the tramway and you can easily arrive at the center. the rooms are small even though I don't mind that, the towels were hidden in the mini cupboard and I had to shower with just a small sized one, they also don't really change them. make sure to bring your own gel & shampoo because you have to shower with a hand soap labeled as body & hair shampoo, it leaves your hair terrible. the hair dryer is also very useless. the breakfast buffet isn't bad, I've seen better but it has nice things and you can have a pretty balanced meal. the shower gets flooded because the drain doesn't work very well but I didn't mind that as the hot water runs okay.

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• User:Queen B

  Trip type: Friends getaway

  Claim of refund

  21 Nov 2023

  Dear ERID ATALYAI am writing to clarify the situation of our customers and what has happened in your hotel.First of all I would like to inform you that I have been sending clients to stay with you since 2013, so I know your hotel well and often recommend it to my dear clients.This time too, as usual, we sent you our two customers, whose vouchers are attached.And this is what happened:-1-on arrival of my two clients on Thursday evening, they were refused at reception on the pretext that their reservation did not exist and that the hotel was fully booked even though they had a voucher in hand.-2- Knowing that it was night time, my clients contacted me to make a claim and make our credibility an issue for them we had ripped them off.Imagine, sir, customers arriving and being told that you have no reservation.-3 me personally mme kahina I called the reception to understand the situation because it happens that errors happen maybe the receptionist did not see well on the system.To my surprise I got the receptionist on the phone and he informed me that no reservation existed in that name, and that either they paid for their night or I wouldn't put them up and he was even very mean to me.-4-This is why I contacted our supplier MY GO to resolve the situation because since 2013 I have been taking vouchers with them for your hotel without any problems.My customers were finally accepted, but only because they were not staying in the grand ons hotel, but because the hotel staff had promised them a room the next day and it was just a misunderstanding.I was relieved for my customers.-5-The next day my customers called me a second time to tell me that the hotel didn't want to receive them and give them a room at the grand ons.The customer was out of his mind because of the mediocre service and left the hotel.To say that the customer just like that left the hotel no I'm really sorry he was kicked out on his arrival without the intervention of our supplier MY GO your receptionist do not want to receive them and telling me that there is no reservation and they had to pay, after the gentleman they delogent and does not keep his word the day after to give them the room.All this is a displeasure to us and you have put the reputation of our service at zero with our customers who have asked for a refund because they have been badly served.To this effect we ask you to be profetional and at least refund the night that our customers did not spend.Counting on your profetionalism and your comprehension, thank you to make a commercial gesture for possible future reservations.My best regards

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• User:mimiAstraHoney

  Trip type: Couples

  Excellent location, close to the historical center, good value for money

  22 Apr 2023

  Location of the hotel is the biggest advantage with everything at an almost walkable distance. It's a nice and clean hotel but the surrounding is so noisy. We came with a group and were among the first to get the keys to the room where everything worked well. The bed is a bit soft for our taste, the air conditioner is old but it worked well, in the shower you can't really straighten up or lift the shower without hitting the bathroom ceiling. We didn't have hot water on the first day, but in the morning the problem was solved immediately. Locking the room is very unusual from inside and then go out and close the door. We usually carry an extension cord on trips to plug in all the devices to charge them at the end of the day, so that's a good tip because there aren't enough sockets. Although the hotel was almost full, the two elevators work great. We were located on the 6th floor, and the restaurant where breakfast is served is on the 8th floor, at the roof so the view at Marmara Sea is great. Breakfast was OK, nothing more than average. In total good value for the money we paid. :)

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• User:Draganche

  Trip type:

  Excellent location, close to the metro, close to the historical center

  29 Jan 2020

  The hotel is located close to the historical center, just few block down from Ordu street. It is also very close to the metro station Yenikapi which is intersection station.At first I was given a small room without outside window and after complain they changed it for normal one. It was large enough and daily cleaned. Walls are thin so through it I can clearly hear people from the next room.Breakfast was good, nothing more than average: eggs, hot dog, vegetables, cheese, olives, jams, nougat creme, milk, coffee, tea... The restaurant is located at the roof so the view at Marmara Sea is great.

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• User:cherixf

  Trip type: Family

  Deçu

  04 Dec 2019

  Cleanliness: Fair Staff: _ if you do not say hello they don't say it. _ Faces still tense. _ Renovation work inside the hotel in broad daylight, fortunately the day we are outside. breakfast: Acceptable Room: Too small I don't recommend it, there is certainly better!