HHK Hotel Downtown

Recent Reviews: 73

• User: IHWAN M

  Trip type: Couples

  the worst experience

  I had a fully paid booking, but when I arrived for check-in, the receptionist refused to give me my room and told me to wait until 9 PM. On top of that, the receptionist was extremely rude, verbally abusive, and looked down on me as if I had no money—even though I am a paying guest! They treated me terribly and offered no proper solution. Absolute nightmare and completely unprofessional. Do NOT st… Read moreI had a fully paid booking, but when I arrived for check-in, the receptionist refused to give me my room and told me to wait until 9 PM. On top of that, the receptionist was extremely rude, verbally abusive, and looked down on me as if I had no money—even thou… Read more

• User: Bayan A

  Trip type: Friends getaway

  Bayan

  Kind and helpful personnel, great-tasting food, excellent service, and a perfect view.Kind and helpful personnel, great-tasting food, excellent service, and a perfect view.

• User: 934declanh

  Trip type: Couples

  BED BUGS & FLEAS! AVOID!

  Unfortunately our stay was marred by bed bugs and fleas (room 402, see photos attached of bugs and one bite of many). The room and bathroom were disgusting. Staff didn’t seem in the least surprised and just put on a ‘pretend to care’ face. We both got awfully bitten and received no compensation. We were offered a different room which was terrible. We also had no hot water for 3 days and non-existe… Read moreUnfortunately our stay was marred by bed bugs and fleas (room 402, see photos attached of bugs and one bite of many). The room and bathroom were disgusting. Staff didn’t seem in the least surprised and just put on a ‘pretend to care’ face. We both got awfully… Read more

• User: declan H

  Trip type: Couples

  BED BUGS & BALLYHOO!

  Bed bugs and Ballyhoo a Below par experience This hotel has all the makings of a quirky local stay with a cute pool and views to die for but it sadly lacked some duty of care and TLC and was sub standard in the services advertised.There was a lack of enthusiasm from the staff who seemed to have difficultly raising a smile or indeed a hello. No warm welcoming here. Maybe they are tired of the guest… Read moreBed bugs and Ballyhoo a Below par experience This hotel has all the makings of a quirky local stay with a cute pool and views to die for but it sadly lacked some duty of care and TLC and was sub standard in the services advertised.There was a lack of enthusias… Read more

• User: joanneainger2009

  Trip type: Couples

  Exceptional and 5 star customer service

  My partner and I have just returned from a trip to Istanbul and we stayed in the HHK Hotel Downtown. The level of customer service we received from Orhan, Erdogan and Ahmet was truly five-star. Every request was met with promptness and professionalism, and their attention to detail was impeccable. They were always ready to assist us with any questions with a friendly attitude, making us feel right… Read moreMy partner and I have just returned from a trip to Istanbul and we stayed in the HHK Hotel Downtown. The level of customer service we received from Orhan, Erdogan and Ahmet was truly five-star. Every request was met with promptness and professionalism, and the… Read more