Hotel Aslan Istanbul

Recent Reviews: 176

• User:Anastasia A

  Trip type: Solo travel

  Stressful experience

  30 Apr 2026

  My husband booked this hotel for me because I had a connecting flight in Istanbul and needed a place to rest between flights.Since the hotel is listed as pet-friendly, I arrived with my small dog in a carrier. After a long flight I was already exhausted, and I had also spent money on a taxi from the airport to get there. The hotel is located quite far out — basically in a field, in a private residential area with no nearby infrastructure — which is important to mention.As soon as I got out of the taxi, a young man saw me with my small dog and immediately started aggressively insisting that they do not accept animals and that it is supposedly written on their Booking listing (which is not true). The hotel clearly appears in pet-friendly search results.I might have taken this news more calmly if I hadn’t had to travel all the way there and back at my own expense, and if the tone of the young man had been even slightly more respectful. Instead, he started literally shouting at me the moment I stepped out of the taxi with a large suitcase, bags, and my dog, as if I had no reason to be there at all.Also, inside this private house they call a hotel, there are cats living there. I’m not sure how that matches their position of not allowing animals.Overall, this was a very unpleasant and stressful experience, especially after a long journey.

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• User:MARIS Z

  Trip type:

  Location

  25 Sept 2019

  The hotel is located in a good location near the Blue Mosque, market and many restaurants. Very cute smiling Russian speaking girl at reception. Any issue was resolved instantly. Room comfortable. There were small cosmetical minor defects, but overall a good option for stay in Istanbul.

• User:MBashirOsmanMsa

  Trip type:

  First time visit to Istanbul

  22 Sept 2019

  Hotel Aslan which has now been renamed Grand Ambiance has a great location being only five minutes walk from Hagia Sofia and the Blue mosque. The location was well suited for our holiday cum work stay from the 6th of Sept to the 19th Sept.The staff were very friendly and in particular my dear friend, Shehnaz. Others include Guven Mehmet, Kulthum and Jumalii. The hospitality given to me and my son during our stay in this hotel was excellent. I am back in my country but the smiling faces of both Shehnaz and Guven will stay with me forever.Breakfast at the Grand Ambiance was great and varied with each passing day.Pricing of the room was also extremely pocket friendly.I cannot think of staying at any other place other than this hotel in the event i have another trip to Istanbul.Once again, i would take this opportunity to thank Shehnaz above everybody else for always being there for me.Thank you so much.Bashir

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• User:Udvarhelyi A

  Trip type: Couples

  Aslan/Ambience Hotel

  01 Aug 2019

  The hotel personnel seemed nice and helpful first. During our 7 day long holiday we had to change rooms two times. The the first room we got was on the ground floor. It was very noisy, airless, the air condition didn't work, and there were other problems too. We asked the personnel three times until we got another room. It was somewhat better, but some elemental things e.g. the shower head were missing. Besides the hotel was renovated while we were there (in july) so we had to hear sounds of drilling and pounding constantly.On the fourth day our luggage was moved to another room by the hotel personnel without our permisson. They even took photos with their smartphones about packing our stuff in purpose of proving us nothing was damaged or stolen.This was followed by a two our long argument at late night with the manager - who didn't speak english - and with 3 of the hotel staff. One of them was helpful and tried to fix the situation (not like the manager who was even shouting with us and got that angry that his colleagues tried to calm him down). At the end we got back about 20% of the price we paied and we got a somewhat better room. Besides the air condition and the wifi wasn't working well in none of the three rooms.The hotels location is excellent, the view from it's terrace is beautyful, but what's inside was a huge dissappointment. We don't recommend it to anyone.

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• User:Sara S

  Trip type: Couples

  Terrible customer service

  16 May 2019

  We arrived at 11.30pm very tired from a long journey to be told that we have moved you to a different hotel for 2 of the 6 night stay because we havnt recieved payment from Agoda. They also told us Agoda had gone bankrupt. The hotel they moved us to was of lower quality and not clean at all. Rang Agoda who rang Aslan hotel and they told them the room was under rennovation and that they moved us to a better hotel. Full of lies. Dont trust them, lots of better hotels around. Luckily Agoda came to the rescue, paid for one night and gave us refund for the rest, moved to a hotel on the same street that was miles better with great customer service.

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