Hotel Grand Star Bosphorus

Recent Reviews: 214

• User: Azadeh S

  Trip type: Family

  Very bad experience

  WARNING – We did NOT receive the room we bookedWe booked and paid for a Standard Room, but when we arrived, the hotel told us that no Standard Room was available. We were then taken several floors below ground level, despite never booking or agreeing to an underground/basement room.My husband cannot comfortably use stairs, especially while carrying luggage. After I complained, we were offered a ro… Read moreWARNING – We did NOT receive the room we bookedWe booked and paid for a Standard Room, but when we arrived, the hotel told us that no Standard Room was available. We were then taken several floors below ground level, despite never booking or agreeing to an und… Read more

• User: Suhani A

  Trip type: Family

  Absolutely irresponsible!

  Absolutely ridiculous! The rooms are dated. We requested them to keep our large luggage downstairs and they said NO- so we brought up 5 floors to our room. And of course on the check out day elevator did not work. So we had to lug down 6 large 50lb bags for 5 floors! Absolute joke!!! Pathological liars- kept saying it will be fixed in 5 minutes and we wasted 30 minutes waiting for them!Absolutely ridiculous! The rooms are dated. We requested them to keep our large luggage downstairs and they said NO- so we brought up 5 floors to our room. And of course on the check out day elevator did not work. So we had to lug down 6 large 50lb bags for 5… Read more

• User: sandys81

  Trip type: Family

  Amazing view but no any maintenance

  Amazing location and view.But needs urgent maintenance :The lift most of time out of service and so slow and small.The bathroom needs renovation many mold.The door cards work like 1 time only .Amenities are so basic and very bad in the bathroom.The breakfast is so tastless and not fresh.It they renovated it , it would compete all big names. Only if they care to do so.Amazing location and view.But needs urgent maintenance :The lift most of time out of service and so slow and small.The bathroom needs renovation many mold.The door cards work like 1 time only .Amenities are so basic and very bad in the bathroom.The breakfast i… Read more

• User: Sophie W

  Trip type: Family

  Bad bad bad hotel

  It is one of the worst hotel in the world. Breakfast is just some cheeses, There is no shampoo or soap ?? for washing your body. After you get the room they do not wash the towels or change the sheets. They do not give you extra soap for washing your hand. Elevator does not work. It is really hard with stroller. We talked to the front desk. Nothing changed. The hotel location is good. The manager… Read moreIt is one of the worst hotel in the world. Breakfast is just some cheeses, There is no shampoo or soap ?? for washing your body. After you get the room they do not wash the towels or change the sheets. They do not give you extra soap for washing your hand. Ele… Read more

• User: Islam K

  Trip type: Family

  I can give 0 because it's not a hotel same like motel rooms dirty smell is very bad breakfast also very bad

  I can give 0 because it's not a hotel same like motel rooms dirty smell is very bad breakfast also very bad don't lose your money better go to another hotel, only location is good I'm not recommended this hotel safe your money have a nice travel.I can give 0 because it's not a hotel same like motel rooms dirty smell is very bad breakfast also very bad don't lose your money better go to another hotel, only location is good I'm not recommended this hotel safe your money have a nice travel.