Klas

Recent Reviews: 501

• User: 618zanab

  Trip type: Family

  In every hotel reserve one day then make decision to continue or no

  We arrived early to hotel , they said we can check in at 10 even I was sure ther is ready rooms cause I check online so there another. Rooms available , but then the lady ( guest relation )said we make it 2 pm, and talk in very stiff way to us , I m so disappointed in my trip also we asked for breakfast , and they ask 25 / person and this is very terrible cause all hotels breakfast are 10 $ , and… Read moreWe arrived early to hotel , they said we can check in at 10 even I was sure ther is ready rooms cause I check online so there another. Rooms available , but then the lady ( guest relation )said we make it 2 pm, and talk in very stiff way to us , I m so disappo… Read more

• User: Simona L

  Trip type: Family

  Tax evasion

  An absolutely terrible experience and completely dishonest management. At checkout, they categorically refused to issue a tax invoice, which is required by law. They made ridiculous excuses, showing a total lack of professionalism and transparency.Refusing to provide a tax document is not just an inconvenience for the customer—who is left unable to expense the stay—it is a direct violation of tax… Read moreAn absolutely terrible experience and completely dishonest management. At checkout, they categorically refused to issue a tax invoice, which is required by law. They made ridiculous excuses, showing a total lack of professionalism and transparency.Refusing to… Read more

• User: Camper12252502052

  Trip type: Family

  Room and service

  We had the worst experience at this hotel. We booked four rooms, and the king-size bedroom was honestly one of the smallest hotel rooms I have ever seen. We asked more than four times to change the room, but nothing was done.Each time, the staff told us that they would check and resolve the issue the following day, but nothing ever changed. We felt completely ignored and disappointed by the way ou… Read moreWe had the worst experience at this hotel. We booked four rooms, and the king-size bedroom was honestly one of the smallest hotel rooms I have ever seen. We asked more than four times to change the room, but nothing was done.Each time, the staff told us that t… Read more

• User: Getaway52361155330

  Trip type: Family

  Very disappointing experience – I do not recommend this hotel

  Unfortunately, my stay at Klas Hotel Istanbul was a very disappointing experience, from the rooms and cleanliness to the breakfast and the attitude of some of the staff.I have visited Istanbul many times and have stayed in several 4-star hotels with breakfast included, and I have always had much better experiences. Even when the rooms were small, they were clean, well-equipped and comfortable. Unf… Read moreUnfortunately, my stay at Klas Hotel Istanbul was a very disappointing experience, from the rooms and cleanliness to the breakfast and the attitude of some of the staff.I have visited Istanbul many times and have stayed in several 4-star hotels with breakfast… Read more

• User: Yousrachahinez

  Trip type: Family

  Not what we expected from a 4-star hotel

  We stayed at this hotel for six nights as a family. We booked three rooms because hotels in the centre usually have quite small rooms, but what we found was even worse!At check-in, we were given rooms that were designed for a single person, with a small bed and a half, but they were given to us as double rooms. When we asked for a change, they said the hotel was fully booked. Although we made our… Read moreWe stayed at this hotel for six nights as a family. We booked three rooms because hotels in the centre usually have quite small rooms, but what we found was even worse!At check-in, we were given rooms that were designed for a single person, with a small bed an… Read more