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Kumru Hotel

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Kumru Hotel

locationOld City, Istanbul

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About Kumru HotelAbout Kumru Hotel

Location

This motel is located in Istanbul. The nearest airport is Istanbul (IST).

Facility

The motel has a lift and features 9 rooms. The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service, a safe and a currency exchange service ensure a comfortable stay. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. A garden provides extra space for rest and relaxation in the open air. Parking facilities available to guests include a garage and a car park (for a fee). Other services include a 24-hour security service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. A fax machine is on hand for guests' business and communication needs.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Rooms include a double bed. A safe and a minibar are also available. Guests will also find a tea/coffee station included among the standard features. There is also an ironing set and a trouser press. A television with satellite/cable channels and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Slippers are included. Bathrooms are equipped with a shower and a hairdryer. As an extra convenience, bathrooms provide cosmetic products. The motel has family rooms and non-smoking rooms.

Sport

The sports and entertainment facilities at the motel ensure that guests have plenty of activities to choose from during their stay. A sun terrace is a great place to while away the hours. There are many ways to relax or stay active at the motel, including fishing, horse riding and hiking. Evening entertainment includes live music.

Meals

The dining area includes a restaurant and a bar. A continental breakfast buffet guarantees a great start to the day.

Amenities at Kumru Hotel Amenities at Kumru Hotel

  • Facilities

    • -

      Air conditioning

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      Bar(s)

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      Car Park

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      Conference Room

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      Currency Exchange

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

    • -

      Pets

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      Restaurant(s)

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      Room Service

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Hygiene training for staff

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      Medical teleconsultation

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

    • -

      Breakfast Buffet

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      Continental Breakfast

  • Sport/Entertainment

    • -

      Horse Riding

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      Sun terrace

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

172

Very Good

42

Average

5

Poor

3

Terrible

2

Recent Reviews: 224

  • User:162alehandro

    Trip type: Family

    Great 👍

    rating24 Dec 2025

    There was new place not like in photo . We hope they can change all the photo. The staff amazing serve, smile, helping the anyone

  • User:Jillo Vlade S

    Trip type: Friends getaway

    it was amazing!

    rating18 Sept 2025

    We had a truly wonderful experience at this hotel! The property was clean, and the staff were exceptionally accommodating and respectful. They assisted us with everything we needed for our bookings and made our stay smooth and stress-free. The location is also fantastic, with plenty of amazing restaurants nearby. Highly recommended! Kumru Hotel, İşletme Sahibi at Kumru Hotel, responded to this review Dear ; JillovladesFirst of all, I would like to express our pleasure to host you at Kumru Hotel.The happiness of our guests comes first for us. It has also been a source of pride for us that you were satisfied with the service and the room you stayed in at our hotel.Your kind and valuable comment will be a source of motivation for us and will help us to improve our service.I and all my colleagues will be honored to host you again in our hotel. Hope to see you on your next visit to Istanbul...Best RegardsKUMRU HOTEL FAMILY

  • User:Haydee S

    Trip type: Solo travel

    Low budget hotel, poor customer service, unfriendly staff and hot room.

    rating12 Jun 2023

    I stayed at the Kumru hotel for about 14 days and it was terrible. The reception staff were not friendly, the room was hot as they refused to turn the air conditioning on for me and the breakfast was the same every day. It was awful. I suffer from arthritis and the heat and humidity causes extreme pain. I advised the reception staff of my condition and asked several times when the air conditioning will be turned on. They would not turn it on for me. Travelocity called them to see if they would assist with my request and they refused! The night prior to check out, I ordered a transfer to the airport and was quoted a price of $45. The morning of my check out, the receptionist did not order a transfer and stated I told him I would check out in the afternoon. I specifically told him I needed to be at the airport at 3 AM as my flight departs at 6 AM. Realizing he made a mistake, he ordered a taxi and charged me $50!The reception staff are not friendly and I always had to say hello, good morning, etc. and they were forced to respond. Poor customer service.My total bill for the days I stayed there was over $1,200 USD and it was a complete nightmare. Hot room, poor service and rude communication. Also, I had to sleep with the window open and the noise level was bad. Hotel staff are outside smoking and talking loud. Yet, they will call me to say my television was loud and the setting was at the lowest when the TV worked. They had to fix it on 2 occasions. The shower head wasn't working properly and water just flooded the floor.I will never stay at this dump again and do not recommend it. It is a low budget hotel with unfriendly staff who aren't willing to help.Please chose another hotel as there are many in the area of better quality. My choice was Recital Park but they did not have vacancy during my trip in Turkey.My next request will be a partial refund. I paid for comfort and did not receive it.So disgusted.Haydee M.

  • User:Raifa M

    Trip type:

    Bitter disappointment

    rating06 Mar 2023

    Some reviews on Tripadvisor and the description of the hotel on Bookings.com say that there is a terrace to have breakfast on, overlooking the views. There is no such thing. The breakfast room is underground, with a sliding door giving unto a dead wall. When I raised the issue with the hotel staff they refused to acknowledge the problem and although I showed them the reviews and description they still made me feel as if I was in the wrong because they were no photos of a terrace on bookings.com. I decided to check out and they made me pay 2 nights although I only stayed one night. I though that was not very proper of them

  • User:fatou j

    Trip type: Couples

    .

    rating03 Feb 2023

    We are couples leave in Kumru hotel their service is perfect the hotel is very clean their food is very nice their staffs Abudul Rahaman is a very nice man who take good care of us ,and Ebrihema also a good man ,we really enjoy the hotel during our stay there …we thank them a lot we wish to see them our next holiday

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