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Mercure Istanbul West Hotel & Convention Center

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Mercure Istanbul West Hotel & Convention Center

locationIstanbul West Side, Istanbul

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About Mercure Istanbul West Hotel & Convention CenterAbout Mercure Istanbul West Hotel & Convention Center

Location

This hotel is located in Istanbul. The nearest airport is Istanbul (IST).

Facility

The hotel has a lift and features 377 rooms. Multilingual staff (English, German, French) at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The hotel offers various facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. Additional facilities include a library. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a 24-hour security service, medical assistance, a transfer service, 24-hour room service, an alarm call service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Bicycles can be kept in the bicycle storage area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and have a double bed, a queen-size bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a mini fridge and a tea/coffee station. There is also an ironing set and a trouser press. A telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Guests will also find slippers in their rooms. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The pleasantly heated water of the indoor and outdoor pools guarantees comfortable swimming. The sun loungers are perfect for soaking up some sun. The hot tub in the pool area promises pure relaxation. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, billiards, darts and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam and massage treatments.

Meals

Various dining options are available, including a restaurant, a dining room and a bar. A generous breakfast buffet, lunch and dinner offer plenty of delicious variety. Special meals, including diet meals, are also available. The hotel also offers special catering options.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Mercure Istanbul West Hotel & Convention Center Amenities at Mercure Istanbul West Hotel & Convention Center

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Billiards/Snooker

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      Darts

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Steam bath

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      Sun loungers

LocationLocation

Map preview

Around this property:

Centre

24 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

21

Very Good

27

Average

30

Poor

25

Terrible

29

Recent Reviews: 132

  • User:Venture62464131028

    Trip type: Solo travel

    Comfortable stay, inconvenient location.

    rating24 Dec 2025

    The hotel itself is modern, clean, and comfortable, and the rooms meet the expected standards of a 5-star property. Staff are professional and the interior facilities are well maintained.However, the location is a clear drawback. The surrounding streets are very narrow, which makes access inconvenient, especially with luggage or by car. Public transportation is not close, so getting around Istanbul requires extra time and planning.Overall, it is a good hotel in terms of accommodation quality, but the location significantly affects the experience. This explains why, despite being rated as a 5-star hotel, it does not receive consistently strong reviews.

  • User:168debrai

    Trip type: Couples

    Would not stay here again.

    rating26 May 2024

    The Mercure shares a building with the Pullman. It is located in a soulless part of Istanbul that is quite a distance from the tourist areas. There is very little around the area that is accessible by walking. The room itself was a good size, however it was maintained poorly. The bathroom door didn’t close, the carpet was stained and worn. There was no wi-fi in the hotel for the duration of our 2 night stay. There would be better options than this I am sure.

  • User:Dinuka A

    Trip type: Family

    Really bad hotel

    rating17 Apr 2024

    This is the squalid hotel Turkish airlines puts you up in if you have a long layover. The only good thing was that we did not have to pay for this crappy hotel. I think it calls itself a 5 star hotel. It shares a building and buffet with the adjoining Pullman hotel (which looked better). The rooms are appalling and poorly maintained. The bathroom door was broken and couldn't be shut properly and there were issues with the shower. Since we spent most of our time sleeping it was bearable. This hotel is located in a rather boring part of the city so you can't really walk out and look around. Never book this hotel for yourself if you have a choice!!!!

  • User:Guilherme N

    Trip type: Couples

    WARMING

    rating15 Dec 2023

    WARNING, they ask for a deposit of 150 euros and do not return it. I feel robbed by them. At the time of checkout, the employee opened an envelope, showed my card receipt, and said that they would issue a refund. Trusting them, I left and waited. It's been over a month, and nothing has been done, even with emails sent.

  • User:362laraines

    Trip type: Family

    It Should Have been better

    rating10 Nov 2023

    We stayed at this hotel for two nights as part of our tour group. We were on 4th floor and wifi didn’t work so had to keep going to the lobby to use. There were no face or hand towels and no spare pillows, no iron or ironing board, kettle did not work and tv remote did not work. Luckily we were only there for two nights but unfortunately will be returning there for one night before flying home. The hotel was also situated far from amenities so not much to see or do without taking a taxi or Uber. I would not recommend this hotel if you had another option.

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