Osmanhan

Recent Reviews: 3075

• User:stevenbD2402DG

  Trip type: Couples

  Good value

  15 Apr 2026

  The facilities are great, our room was very comfortable, the breakfast was very complete. We found the staff friendly and helpful especially with our novice level of the language. We enjoyed our stay. Manager Barceló, Owner at Occidental Aranjuez, responded to this review Dear Stevenbd, We very much appreciate you taking the time to give us such generous feedback.It brings us great joy to hear that our facilities, comfortable accommodations, and comprehensive breakfast met your expectations. Our team takes pride in assisting guests warmly, and we are delighted their efforts enhanced your experience, particularly with language support.We strive to maintain high standards across all aspects, from the cleanliness of our spaces to the quality of service provided. Knowing you found excellent value in your visit is the highest compliment we could receive.It would be a pleasure to have you return on a future occasion. Kind regards,

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• User:julie p

  Trip type:

  Excellent hotel

  05 Nov 2025

  Staff friendly and helpful. Super clean and comfortable rooms. Visited a number of times and never disappointed. Félix López, Director General at Occidental Aranjuez, responded to this review Dear Julie,Thank you so much for sharing your experience with us. It means a lot to know that every visit has met your expectations and that we’ve never let you down. Your loyalty and trust are truly appreciated.We’re delighted that you find our staff friendly and helpful and that our rooms provide the comfort and cleanliness you value. It’s always a pleasure to welcome you back, and we’ll be thrilled to host you again on your next visit to the area.Warm regards,Félix López PérezGeneral Manager

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• User:alicehenderson2021

  Trip type:

  Excellent hotel, amazing value for money

  24 Aug 2025

  Hotel was wonderful and staff were just fantastic. So so kind and helpful. Location was a bit out of town but a short and easy bus journey or a 10 euro taxi ride. Hotel- cmanager, Owner at Occidental Aranjuez, responded to this review Dear Henderson, Thank you for taking the time to share your review.While our location offers peaceful surroundings just outside the city center, we're pleased you found convenient transport connections to explore Aranjuez's historic sites.Our team takes great pride in maintaining high standards across our facilities and services. We're particularly delighted you recognized their genuine care and professionalism throughout your stay.Thank you again; it would be a pleasure to welcome you back. Best regards,

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• User:gdoimas

  Trip type: Business

  National Team of Greece

  22 Jul 2025

  Thank you Very much. We had a great time for 11 days. We will be back for another Water Ski Tournament on the 3rd 4th and 5th Of October 2025... !!! Hotel- cmanager, Owner at Occidental Aranjuez, responded to this review Dear Guest,Thank you for taking the time to review your stay.It brings us immense satisfaction to learn that you enjoyed an excellent 11-day experience at our establishment. Your kind words about the memorable moments spent here fill us with pride.We are delighted to hear about your plans to return for the Water Ski Tournament in October 2025. Our dedicated team looks forward to providing you with another exceptional stay during this sporting event.The entire team look forward to welcoming you back for a future visit.Kind regards,

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• User:heiress29

  Trip type: Couples

  Not coming back

  02 Jul 2025

  We stayed here for a weekend in June. When we arrived at 14:00 (normal check-in hours) there was already a line of people waiting to be attended by the front desk. We waited in line to be check-in for an hour. The rooms were basic and a bit outdated. Pool was a bit of walk from the hotel area. No food allowed in the pool area, only drinks. So if you want to eat some snacks, you have to eat at the restaurant which is a bit far from the pool.Restaurant had the same menu for afternoon snacks and evening dinner. The only upside is their spa. Not very expensive and the massage was very relaxing.They have a parking garage which you have to pay for a fee. Otherwise you park your car outside the hotel for free under the sweltering sun. We pre-paid for the parking during the booking but then they still charge us a fee when we checked-out. Until now we have not been refunded of the amount of the double payment for the parking. Hotel- cmanager, Owner at Occidental Aranjuez, responded to this review Dear Guest,Thank you for taking the time to share your feedback.We sincerely apologize that your stay did not fully meet your expectations. Our reception team strives to maintain efficient check-in procedures, particularly during peak hours. The matter regarding the parking fee has been forwarded to our management team who will investigate the double charge and ensure appropriate action is taken. I invite you to contact us in aranjuez@occidentalhotels.com with your stay details in order to sort out the mistake with the parking.Finally, we are delighted to learn that you found our spa services satisfactory and enjoyed a relaxing massage experience. Our wellness center remains one of our most valued amenities, offering a range of treatments for our guests' comfort.We hope to welcome you back for a more satisfying experience.Best regards,Adrián Martínez Assistant General Manager

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