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Poem

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Poem

locationOld City, Istanbul

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About PoemAbout Poem

Location

This hotel lies right at the heart of the city of Istanbul. Countless sights of interest such as the Topkapi Palace, the Archaeological Museum and the Great Bazaar are all only a few minutes away. Public transport connections are just 500 metres away.

Facility

The hotel has 17 non-smoking rooms, which are located on 3 storeys and are reachable by lift. The reception desk is open round the clock. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access (for a fee) allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. Additional amenities include a newspaper stand and a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service (for a fee), an alarm call service, a laundry service and a hotel shuttle bus. Complimentary newspapers are available. A fax machine is available for guests' business needs.

Rooms

Rooms feature a kitchen and a bathroom, and central heating ensures just the right temperature. In most units, guests can enjoy a view of the sea from a balcony or terrace. All rooms are carpeted and include a double bed, a queen-size bed or a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a plug adapter and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. Cosmetic products and a selection of towels provide additional comfort in the bathrooms. Family rooms are available for parents with children.

Sport

The hotel provides a number of options for sport and leisure. Fine weather can be enjoyed on the terrace. There are many ways to relax or stay active at the hotel, including a spa, a hammam and hiking. An entertainment programme and live music round out the entertainment options.

Meals

Dining facilities include a restaurant, a café and a bar. A generous breakfast buffet guarantees a great start to the day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

All major credit cards, including VISA and MasterCard, are accepted for payment.

Amenities at Poem Amenities at Poem

  • Facilities

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      24-hour reception

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      Bar(s)

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      Café

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      Car Park

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      Currency Exchange

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      Garage

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Newspaper kiosk

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      Pets

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      Restaurant(s)

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      Room Service

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Special Diet

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      Special Offers

LocationLocation

Map preview

Around this property:

Public Transport

500 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

2125

Very Good

538

Average

189

Poor

78

Terrible

54

Recent Reviews: 2984

  • User:Mary Ellen P

    Trip type: Couples

    A beautiful garden retreat in the heart of Lisbon

    rating18 Apr 2026

    A lovely hotel. Maria at check in was outstanding. The food at the Asian restaurant was one of the best meals we had in Lisbon. We enjoyed the beautiful pool and breakfast buffet. We look forward to returning to the hotel. Ana Rita Gato, Other at Pestana Palace Lisboa, responded to this review Dear Guest,Thank you very much for sharing your lovely review and for choosing Pestana Palace Lisboa for your stay. We are delighted to know that you experienced our hotel as a beautiful garden retreat in the heart of the city.It is especially rewarding to read your kind words about Maria at check‑in. We will be sure to personally share your compliments with her, as recognition like this is a great motivation for our team. We are equally pleased to know that your dining experience at our Asian restaurant was among the best you enjoyed in Lisbon.We are glad that you had the opportunity to relax by the pool and enjoy our breakfast buffet, and we truly appreciate your intention to return. It would be a pleasure to welcome you back very soon for another memorable stay.Kind regards,

  • User:KatarzynaN170

    Trip type: Business

    Pestana Palace is the place to stay

    rating18 Apr 2026

    Amazing experience- the palace is breathtaking! The staff is super nice. Breakfast is great, you have many things to choose from. Ruben was our waiter and he was very atrentive. I highly recommend this place to everyone - no matter if you are on business trip or family Ana Rita Gato, Other at Pestana Palace Lisboa, responded to this review Dear Guest,Thank you very much for sharing your wonderful feedback and for recommending Pestana Palace Lisboa so highly. We are delighted to know that your stay was such an amazing experience and that the beauty of the palace left a lasting impression on you.It is especially rewarding to hear your kind words about our team’s friendliness and attentiveness. We are also pleased to know that you enjoyed our breakfast selection, and your compliments to Ruben will be gladly shared with him and the entire team.Knowing that you would recommend us both for business and family stays is a great honor, and we truly hope to have the pleasure of welcoming you back very soon.Kind regards,

  • User:Guide51842549052

    Trip type: Family

    Beautiful experience

    rating06 Apr 2026

    I recently stayed at Pestana Palace Lisboa with family extending three generations , and overall, it was a memorable experience that I would still rate as 5-star ⭐.The hotel’s historic architecture and features are truly exceptional. From the grand high ceilings to the beautifully preserved palatial finishes, the building itself creates a unique and elegant atmosphere that sets it apart. The ambience throughout the property is शानदार—calm, refined, and full of character.What really stood out was the staff. Every member of the team we encountered was courteous, attentive, and genuinely eager to help, which made our stay even more enjoyable.That said, there is some room for improvement—particularly with the food offering. As a group of six vegans, we found the options somewhat limited. Although the team made a sincere effort to accommodate us (and we had even provided our dietary requirements in writing beforehand), there is clearly an opportunity for the hotel to deepen its understanding of vegan cuisine and provide more thoughtful, well-prepared options.I don’t want to overemphasize this aspect, however, because what we will truly take away from our stay is the beauty of the building, its rich historical charm, and the warmth of the staff.With a few improvements to their vegan offerings, this hotel could deliver an even more outstanding experience. Ana Rita Gato, Other at Pestana Palace Lisboa, responded to this review Dear Guest,Thank you very much for sharing such a thoughtful and generous review following your family stay with us. We are truly honored that Pestana Palace Lisboa could be part of a special moment enjoyed across three generations, and that your overall experience was memorable and worthy of a five‑star rating.We are delighted to know that the historic character of our palace, its architecture, and the calm and refined atmosphere left a lasting impression on you. It is especially rewarding to read your kind words about our team, whose attentiveness and genuine hospitality are at the heart of everything we do.At the same time, we sincerely appreciate your constructive observations. Your comments are invaluable to us as we continuously strive to enhance every aspect of the guest experience and ensure that we are attentive to the evolving expectations and preferences of our guests.Thank you once again for your balanced and thoughtful feedback. We truly hope to have the pleasure of welcoming you and your family back in the future and to provide an experience that is even more complete and exceptional.Kind regards,

  • User:Claire T

    Trip type: Family

    Pleasant stay

    rating05 Apr 2026

    Overall, we had a pleasant stay. The grounds and palace were spectacular… very beautiful. In our room, we found a few things to be in need of repair (broken tile on the balcony, ripped blackout curtain, AC not working properly.) The outdoor pool was a vibe. They went the extra mile by bringing us complimentary fruit platters every night. But we felt the staff at brunch could have been a bit more attentive (filling water glasses.) Convenient location. Ana Rita Gato, Other at Pestana Palace Lisboa, responded to this review Dear Guest,Thank you very much for taking the time to share your feedback following your stay with us. We are delighted to know that you enjoyed the beauty of our palace and grounds, as well as the overall atmosphere of the property, particularly the outdoor pool and the thoughtful attentions provided during your stay.At the same time, we regret that some aspects did not fully meet your expectations. Please accept our sincere apologies for any inconvenience this may have caused. Your comments are greatly appreciated and have been shared with the relevant teams, as they help us to continually refine our service and facilities.We are pleased to know that you generally found the location convenient and that your stay was a pleasant one overall. We sincerely hope to have the opportunity to welcome you back in the future and to provide an even more seamless and memorable experience.Kind regards,

  • User:bj_rna207

    Trip type: Family

    Charming spa-like hotel inside city of Lisbon

    rating02 Apr 2026

    A charming former palace located a 15 min car ride from the old town. Very friendly service, spacious rooms, a large buffet breakfast, and a park-like pool area earns it the full score. A lovely indoor pool makes up for a decent but not excellent gym. Well worth a visit. Ana Rita Gato, Other at Pestana Palace Lisboa, responded to this review Dear Guest,Thank you very much for sharing such a lovely review and for awarding us a perfect score. We are delighted to know that you enjoyed the charm of our historic palace and felt the spa‑like atmosphere that makes Pestana Palace Lisboa such a unique retreat within the city.It is truly rewarding to hear that you appreciated the friendliness of our service, the spacious rooms, the breakfast experience, and our gardens and pool areas. We are also pleased that our indoor pool contributed positively to your stay.Your kind and balanced feedback is greatly valued and helps us continue refining every aspect of the guest experience. We sincerely hope to welcome you back again very soon for another relaxing and memorable visit.Kind regards,

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