Rays Hotel

Recent Reviews: 352

• User:Irma M

  Trip type:

  Do not recommend if you can afford something else.

  02 May 2026

  The rooms were extremely dirty, there was layers of dust on the appliances and there was roaches in the room. The bedding had burn holes and several questionable stains. The sofa that was in the room was absolutely disgusting. The lights in the room didn't work but the Bathroom light did work. The room also had a strong cigarette smell and we asked for smoke free. Guest Relations Manager, Owner at Days Inn by Wyndham San Antonio, responded to this review Dear Irma M, Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and the condition of your room during your stay.What you described is extremely concerning and far below the standards we strive to provide. We sincerely apologize for the cleanliness issues, including the dust, condition of the furniture and bedding, and especially the presence of pests. This is not acceptable, and we understand how uncomfortable and upsetting this must have been. We also regret the issues with the lighting and the strong odor in a non-smoking room, which should not have occurred.Your feedback highlights serious concerns that require immediate attention, and it will be shared with our housekeeping, maintenance, and management teams to ensure these issues are properly addressed.We truly regret that your stay did not meet expectations and appreciate you bringing these matters to our attention.

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• User:Camper31397791364

  Trip type: Family

  Hidden Gem

  22 Mar 2026

  room was spotless and the bed was stupid comfortable, the rooftop view alone made the stay worth it 🌇🛏️✨ Guest Relations Manager, Owner at Days Inn by Wyndham San Antonio, responded to this review Hi Camper31397791364, Thank you so much for your wonderful review! We’re thrilled to hear that your room was spotless and that you found the bed incredibly comfortable, getting a great night’s sleep is always our goal.It’s fantastic that you enjoyed the rooftop view as well; we love that our guests can take in such a special perspective during their stay. Your kind words mean a lot to our team, and we’re delighted that your experience was worth it. We look forward to welcoming you back for another memorable stay!

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• User:Monce M

  Trip type:

  probably won't stay again.

  19 Mar 2026

  I happen to reserve it by mistake it was way past the area I intended to visit, thou the room was pretty clean the furniture is overdue for a complete change. Guest Relations Manager, Owner at Days Inn by Wyndham San Antonio, responded to this review Hi Monce M, Thank you for taking the time to share your feedback. We’re glad to hear that you found your room clean, even though the location did not work out as you had originally intended.We also appreciate your comments regarding the furniture. Your feedback is valuable and helps us identify areas where updates and improvements are needed to enhance the overall guest experience.Thank you again for your honest review. We truly appreciate you giving us a try and hope to have the opportunity to provide you with an even better stay in the future.

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• User:Laura J

  Trip type: Couples

  Days inn you’ll the best

  28 Feb 2026

  I had a nice time there nothing wasn’t bad nice place and really quiet I used my daughters member ship number and they didn’t give her no points for me staying there that was the only thing wrong her name is Tanisha Griffin Guest Relations Manager, Owner at Days Inn by Wyndham San Antonio, responded to this review Hi P5896WPlauraj, Thank you for taking the time to share your feedback!We’re so glad to hear that you had a nice, quiet stay and that everything overall met your expectations. Providing a peaceful and comfortable experience for our guests is always our goal, so it’s wonderful to know you enjoyed your time with us.We also understand your concern regarding the membership points not being credited. Loyalty benefits are important, and we’re sorry for any disappointment this may have caused. Your feedback helps us review how membership numbers are applied to reservations to ensure everything is handled correctly and clearly.Thank you again for sharing your experience. We truly appreciate your stay and hope to welcome you back again soon!

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• User:Cyndi L

  Trip type: Friends getaway

  1 star

  16 Jan 2026

  A deposit wasn't needed. They were very odd about giving it back.No fresh towels didn't get delivered. Guest Relations Manager, Owner at Days Inn by Wyndham San Antonio, responded to this review Hi Cyndil2026, Thank you for taking the time to share your feedback. We sincerely appreciate you letting us know about your experience.We’re glad to hear that a deposit was not required, but we’re sorry to learn that the process around returning it felt confusing or delayed. That is not the level of service we aim to provide, and we understand how frustrating that must have been.We also apologize for the inconvenience of not receiving fresh towels as expected. We strive to ensure every guest has everything they need, and we’re disappointed we missed the mark during your stay.Thank you again for your honest feedback. We truly value your comments, and we hope to have the opportunity to better serve you in the future.

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