Royal Garden Suite Hotel

Recent Reviews: 834

• User:CaRichE

  Trip type: Solo travel

  Great place for an early flight

  21 Aug 2025

  Good inexpensive place to sleep before catching an early flight. Room was adequate but a little weathered. Parking spots are small. Restaurant across the street. Wasn't noisy the night I stayed. Close to the freeway and 10 minutes to the airport. Guest Experience Team, Owner at SureStay By Best Western Sacramento South Natomas, responded to this review Dear CaRichE, thank you for your feedback! We’re glad you found our location convenient for your early flight and appreciated the quiet night, adequate room, and nearby restaurant. We also note your comments about the room’s condition and parking size, and we’ll consider these as we continue to improve our property. We hope you will give us another chance to restore your faith in our hotel and hospitality.Best Regards, SureStay by Best Western SacramentoCustomer Care Team

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• User:lilkk

  Trip type: Family

  Good for a quick visit

  01 Jan 2025

  Check-in was quick and easy, front desk clerk was great. The room was good, basic essentials. The air conditioning unit was very loud when it kicked on. The walls are very thin, we could hear the neighbor behind us snoring, as well as somebody banging on the neighbor’s door across the hall a little after 12:45am. Someone came knocking on the neighbors door again sometime between 3am-4am. Kept us awake throughout the night. Shower was good, basic essentials for personal use. Vending machine and drinks available, left before breakfast was up and going. Guest Experience Team, Owner at SureStay By Best Western Sacramento South Natomas, responded to this review Dear guest, thank you for sharing your feedback. We're glad to hear that check-in was quick and the front desk clerk was helpful. However, we sincerely apologize for the noise disruptions you experienced during the night. We understand how important a peaceful night's sleep is and will address the concerns regarding the air conditioning unit and soundproofing. We appreciate your input and will work on improving these areas to enhance your stay. We hope to have the opportunity to welcome you back for a more restful experience.Best Regards, SureStay by Best Western SacramentoCustomer Care Team

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• User:Anthony C

  Trip type: Solo travel

  Excellent stay!

  20 May 2024

  Absolutely fantastic stay as a very last minute booking! I arrived very late to be welcomed by Dalene and Katherine who helped me out astronomically as I had an unexpected last minute travel change! Dalene and Katherine did a fantastic job in accommodating my needs after a very long day of travelling! The next morning I was welcomed by Fabiola, who once again welcomed me and gave me tips and advice, on what to see and where to eat during my time here! Everyone here was super friendly including the cleaner Lupe! I even managed to meet Christina the manager who was super friendly too! I highly recommend anyone to stay here if they are looking at hotels in the area! Guest Experience Team, Owner at SureStay By Best Western Sacramento South Natomas, responded to this review Dear Anthony, thank you so much for your wonderful review! We are thrilled to hear about your fantastic stay with us and that Dalene, Katherine, Fabiola, and Lupe made such a positive impact on your visit. It’s great to know that our team was able to accommodate your needs and provide valuable tips for your stay. We are also glad you had the chance to meet Christina, our manager, and found her to be courteous and lovely. We aim to serve customers on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We sincerely hope to host you again on a much-deserved holiday at the SureStay with the finest of our facilities and services. Your high recommendation means the world to us, and we hope to welcome you back soon for another enjoyable stay.Best Regards, SureStay by Best Western SacramentoCustomer Care Team

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• User:f00tprints6888

  Trip type:

  They kept my deposit, lying saying that I smoked in my room. Manager was very rude and unprofessional!

  10 Nov 2023

  Manager yelled at me because she made 3 different excuses to keep my deposit, lying on me each time. She disrespected me aggressive in front of other guests, even though she knew she was not telling the truth, and would not show the police the cameras, which proved I went outside all night and morning to smoke, which was one of her lies to keep my deposit, saying I smoked in their room. Never happened!!

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• User:rsdva

  Trip type: Solo travel

  They will take your money for no reason.

  09 Nov 2023

  DO NOT STAY HERE! I was charged $150 for "incendentials". They claimed that I had bagged the smoke detector in my room and smoked. I am a non smoker and I don't even know where the smoke detector was! Super 8 will not do anything about it!