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Shangri-La Bosphorus Istanbul

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Shangri-La Bosphorus Istanbul

locationNew City, Istanbul

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About Shangri-La Bosphorus IstanbulAbout Shangri-La Bosphorus Istanbul

Location

The hotel is centrally located between the Dolmabahçe Palace and the Naval Museum, within close proximity to shopping and business centres.

Facility

The hotel has a lift and features 186 rooms and 17 suites. The friendly staff at the reception desk are happy to answer any questions. Amenities include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Further services include a 24-hour security service, a babysitting service, medical assistance, a transfer service, translation services, room service, an alarm call service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. A living area, a kitchen and a bathroom also provide plenty of comfort and convenience. Guests can enjoy the sea view from a balcony or terrace. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. Further amenities include an ironing set and a trouser press. Other features include a telephone, a TV and WiFi (no extra charge). A turndown service provides guests with additional comfort in the evening hours. Little extras include slippers, daily paper and pillow menu. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Some of the wheelchair-friendly rooms have a wheelchair-accessible bathroom. The hotel has family rooms, non-smoking rooms and 1 smoking room.

Sport

There are indoor and outdoor pools and a children's swimming area. The hot tub in the pool area promises pure relaxation. Water sports enthusiasts are offered diving. Sport and leisure facilities at the hotel include a gym and billiards. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam, a beauty salon, massage treatments and hydrotherapy treatments. Additional amenities include an entertainment programme for children with a number of fun activities.

Meals

Dining facilities include a restaurant, a dining room, a café and a bar. Breakfast, lunch or dinner can be booked. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Shangri-La Bosphorus Istanbul Amenities at Shangri-La Bosphorus Istanbul

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Cloakroom

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Billiards/Snooker

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      Children's Entertainment

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      Children's Pool

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      Diving

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Steam bath

LocationLocation

Map preview

Around this property:

Centre

8 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1877

Very Good

192

Average

47

Poor

31

Terrible

34

Recent Reviews: 2181

  • User:JAMEQ

    Trip type: Solo travel

    Fabulous Stay for a First Timer to Istanbul

    rating31 May 2026

    This is my first visit to the lovely Istanbul and definitely a stay at Shangri-la Istanbul is a no-brainer for a Jade Member.The hotel is well located with close proximity to the Piers, dining and shopping areas. Not to mention, a short walking distance to the must-visit Dolmabahce Palace.I enjoyed this stay very much and most of the staff were very friendly. I also received a lot of kind attention from the Front Office, Duty Manager and Dina the Guest Experience Manager who were very helpful and eager to ensure that I had a comfortable and enjoyable stay, thanks!The only "disappointment" was that there was no walk-in shower in my room which is rare for my stays at many other Shangri-la properties. I nearly slipped one night while stepping out from the bathtub and the Duty Manager had arranged for anti-slip mat to be placed in the bathroom.Anyway, thanks for making my stay an enjoyable and comfortable one.

  • User:Karina P

    Trip type:

    Mixed feelings

    rating25 May 2026

    Overall, our stay at Shangri-La (21–25 May 2026) was mixed. The hotel itself is beautiful, visually impressive, and certainly delivers a luxury atmosphere. However, the biggest issue throughout our stay was the language barrier with staff, which repeatedly impacted the experience.At almost every interaction, I felt I had to explain myself multiple times to ensure I was understood. Even the reception team, who appeared to have the strongest English, sometimes struggled with requests.The most disappointing issue involved the tea lounge near reception. We asked whether the desserts and cakes displayed were complimentary and were told they were. We later realised there had likely been a misunderstanding. Over two days we took only two slices of cake, yet at checkout we discovered we had been charged for two full afternoon tea experiences, costing around 7,000 Lira. More frustratingly, at no point did any staff member advise us we were incurring these charges.We also experienced service issues elsewhere. Room service took over 30 minutes to bring tea bags and communication was difficult. At Ist Too restaurant, lunch service was very slow, with food arriving before drinks and staff needing reminders.I fully understand that English may not be every employee’s first language and I do not expect perfection. However, at a hotel of Shangri-La’s standard, stronger communication and more consistent service should be expected, especially when misunderstandings can lead to unexpected charges.The hotel itself is stunning, but repeated communication problems and service inconsistencies unfortunately made what should have been a relaxing luxury experience feel more frustrating than seamless.

  • User:Ben R

    Trip type:

    Outstanding Experience

    rating24 May 2026

    Perfect location, beautiful property, could not be cleaner. Every staff member went out of their way to assist. Coskun at the front desk was a pleasure to deal with.

  • User:XXXPol

    Trip type: Friends getaway

    Solid 5 stars experience

    rating16 May 2026

    So if this was a solid experience, why I gave 4 out of 5 points ? Simply Shangri-La chain is one of my favorite hotels and I personally experienced slightly higher level of being pampered in other Shangri-La hotels beyond Turkey.Apart from this, nothing to complain. One of strongest assets of this hotel are its employees. All of them are super friendly, professional and trying to help you in any subject you report. From a lady with a beautiful smile who opens and entry doors, to front office manager, from waiter at The Terrace restaurant to bartender at Le Bar.I have to mentioned exceptional breakfast buffet ! Aykut Korkmaz, General Manager at Shangri-La Bosphorus, Istanbul, responded to this review Dear Sir/Madam,Thank you for staying at Shangri-La Bosphorus, Istanbul and for taking the time to share your very kind comments with us. We truly appreciate your support and look forward to welcoming you back to Shangri-La Bosphorus, Istanbul.Best wishes,General Manager

  • User:Sevencon

    Trip type: Couples

    Wonderful stay

    rating11 May 2026

    My husband and I really enjoyed our 5-night stay at Shangrila hotel. It’s situated in a quiet location right on the bosphorous. The room and bathroom are spacious and the beds very comfortable. The service is top notch from front desk to housekeeping. The best service however is from the chief concierge, Ercan Soner Genc, who shows us how to navigate the public transportation and assists us with booking incredible restaurants (Murver and Karakoy Gulluoglu) as well as boat cruises. Our stay wouldn’t be so enjoyable without his assistance and recommendation Aykut Korkmaz, General Manager at Shangri-La Bosphorus, Istanbul, responded to this review Dear Sir/Madam,Thank you for staying at Shangri-La Bosphorus, Istanbul and for taking the time to share your very kind comments with us. We truly appreciate your support and look forward to welcoming you back to Shangri-La Bosphorus, Istanbul.Best wishes,General Manager

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