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Six Senses Kocatas Mansions

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Six Senses Kocatas Mansions

locationNew City, Istanbul

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About Six Senses Kocatas MansionsAbout Six Senses Kocatas Mansions

Location

This hotel is located in Istanbul.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities available at the hotel include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. Everyday necessities can be purchased at the supermarket. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a playroom and a library. Guests arriving by car can park their vehicles in the car park for no extra charge. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry, a page service and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. In some rooms, a terrace provides additional space for relaxation. Rooms include a king-size bed. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. A trouser press is provided for guests' convenience. A telephone, a TV and WiFi (no extra charge) are provided as well. Slippers are included. A hairdryer and bathrobes are provided in the bathrooms, which include a shower and a bathtub. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms and non-smoking rooms.

Sport

The pleasantly heated water of the indoor and outdoor pools guarantees comfortable swimming. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. Refreshing drinks are served at the poolside snack bar. For guests who wish to keep active, fishing and horse riding are available. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, yoga, callisthenics and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam, a beauty salon and massage treatments. Leisure facilities include an entertainment programme, a kids' club and a dance club.

Meals

Dining facilities include a restaurant, a dining room, a café and a bar. Breakfast, lunch and dinner offer many delicious options. Diet meals, gluten-free meals, vegetarian dishes and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Six Senses Kocatas Mansions Amenities at Six Senses Kocatas Mansions

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Cloakroom

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Games room

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      Hairdresser

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Nightclub

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      Pets

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      Playground

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      Restaurant(s)

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      Room Service

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      Small supermarket

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Golf

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      Gym

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      Horse Riding

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      Indoor Pool

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

LocationLocation

Map preview

Around this property:

Centre

650 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

296

Very Good

14

Average

2

Poor

9

Terrible

10

Recent Reviews: 331

  • User:ernestbutros

    Trip type: Couples

    Very disappointing New Year’s Eve experience

    rating06 Jan 2026

    We stayed at the hotel for one night on New Year’s Eve (December 31, 2025), and unfortunately, the overall experience was extremely disappointing.After the New Year’s Eve dinner, we were effectively stranded at the restaurant area for nearly two hours due to heavy snowfall and the steep hill leading back to the hotel. Despite being guests at a five-star property, no proper solution was provided. There was no hotel car, no buggy, and no alternative plan in place. We were told to walk downhill in snowy conditions wearing formal shoes and high heels, which is completely unacceptable from a luxury hotel, especially on such a night.What made this even worse was that no basic hospitality was offered while we were stuck there. No tea, coffee, or any form of comfort was provided, despite several guests waiting together. Some guests reportedly remained there until 8:00 a.m., which clearly shows how poorly this situation was managed.The New Year’s Eve dinner itself was another major failure. The food quality was shockingly bad, and when compared to the very high price charged, the experience felt unjustifiable. This was nowhere near the standard expected for a five-star hotel or a New Year’s Eve celebration. Especially if you’re paying 1300€’s+ for the night.I want to be very clear on one point: this was not the fault of the staff. The employees on duty were kind, polite, and genuinely trying to help within the limits of what they were allowed to do. The responsibility lies entirely with hotel management and operational planning, not with the frontline team or the restaurant manager.The next day, the staff made sincere efforts to assist and compensate us, which I appreciate. I would especially like to thank Mr. Kayra, Mr. Emir, and Mr. Doğan for their support, professionalism, and positive attitude during a very frustrating situation. They did their best under difficult circumstances.In summary, this stay was a serious operational and management failure, particularly regarding guest safety, logistics, and value for money. While the staff showed genuine care, kindness alone cannot compensate for such fundamental shortcomings at this level of hospitality.

  • User:Alexandra V

    Trip type: Family

    Quiet paradise

    rating03 Jan 2026

    Best place to rest. Beautiful garden with the view of Bosphorus. Thank you Kayra for the welcoming tour. Scalini - delicious italian restaurant. Six Senses Kocatas Mansions, Owner at Kocatas Mansions Istanbul, responded to this review Dear Guest,Thank you for taking the time to tell us about your experience at Six Senses Kocatas Mansions. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Regards, Guest Experience Maker

  • User:Pola Maria S

    Trip type: Family

    Terrible

    rating02 Jan 2026

    Six Senses Kocatas Mansions Istanbul was an absolute catastrophe for our New Year’s Eve stay, where we paid 2000 euros per night only to endure shockingly poor service, utterly unprepared staff with dismissive attitudes, and zero planning from start to finish. The gala at SAX was a freezing disaster—guests shivering in jackets indoors due to the biting December cold, with no heaters or setup despite predictable weather, and lame excuses offered instead of solutions for such premium pricing. The spa was inexplicably closed with no alternatives provided, amplifying the neglect, while overall hospitality fell to bare-minimum failures unworthy of a luxury brand like Six Senses. Worst experience imaginable—avoid at all costs.

  • User:477utku_

    Trip type: Friends getaway

    A distiguished experience

    rating28 Dec 2025

    We visited the facility and have a dinner at Italian (Scalini) Restaurant; the atmosphere, service and taste of food were amazing Six Senses Kocatas Mansions, Owner at Kocatas Mansions Istanbul, responded to this review Dear Guest,Thank you very much for sharing your kind feedback with us. We are delighted to hear that you enjoyed your visit and had a memorable dinner at our Scalini Italian Restaurant. Your appreciation of the atmosphere, service, and cuisine truly means a lot to our team.We look forward to welcoming you back to Six Senses for another distinguished experience.Warm regards,Guest Experience Maker

  • User:Irmak A

    Trip type: Couples

    Wonderful property, half board dinner disappointing

    rating18 Oct 2025

    We live in Istanbul and went to this hotel for a change of scenery and to celebrate my husband's birthday. Consisting of two mansions rebuilt from their foundations, the property is exquisite. The buildings, the decor and the rooms are really stunning. Walking uphill you can see stunning panoramic views of the Bosphorus. We ran into Natalie Portman at breakfast and I guess that tells you something :) All that said, the two guys at the front desk were a little clueless. We booked half board and they didn't know for sure which restaurants would be serving us dinner. They advised us to go to the Italian Scalini, which had a separate, more limited menu for hotel guests. The main course menu was limited to different kinds of pasta, risotto (which turned out to be quite bland) and a chicken dish. They told us one restaurant was serving breakfast and it turned out the breakfast service had moved to another one. Also, I'd advise not to come with a car as it is a bit difficult to access the parking spaces uphill (and then walk down with the luggage if the golf carts aren't working due to rain.) Six Senses Kocatas Mansions, Owner at Kocatas Mansions Istanbul, responded to this review Dear Guest,Thank you for taking the time to tell us about your experience at Six Senses Kocatas Mansions. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Regards, Guest Experience Maker

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